Coollink is the leading provider of the fastest Internet in Nigeria. Incorporated in 2001, Coollink
limited ( an AIM Group Company) is a Nigerian Systems Integrator with its head-office located in Lagos and a nation-wide presence: Abuja, Port Harcourt, Kano.
Over the years, we have ensured the highest levels of customer responsiveness and service quality, a trait which has earned us long-standing relationships with our customers and made us the most reliable ISP in Nigeria. We offer solutions to provide customers with value-added services and support, enabling them to focus on their business instead of their network and internet connection.
We are recruiting to fill the position of:
Job Title: Field Support Supervisor
Location: Nigeria
Job Description
The individual shall be responsible for managing and directing the Support /Engineering team in Abuja.
Job Functions
Coordinate Field Support Activities of the team
Planning and deployment of microwave and Fiber links
Management and configuration of Core Network devices
Troubleshooting and Resolution of Network issues [remotely and at client’s premises]
Work with different Vendors as required towards Service Delivery
Daily and weekly reports of Network Support activities.
Conduct trainings for Resellers, Partners and team members
Qualifications
Minimum of B.Sc. or B.Tech in Electrical/Computer Engineering or Science
Minimum of CCNA, [CCNSP will be an added advantage]
Not less than 5 years experience as a Field Support Engineer in an ISP Company
Ability to configure Cisco Devices [Switches/Routers], Mikrotik Routers etc.
Excellent knowledge of Microsoft Office applications such as Excel, Word, Power point etc.
Have an understanding of Firewalls – concepts and configuration
Be able to coordinate, motivate and supervise team members
Be able to multi-task multiple projects and ensure delivery as scheduled.
Be calm headed and able to work with little or no supervision
Have a good understanding of VSAT technology and troubleshoot.
How to Apply
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