IT Officer Needed at Somotex Nigeria Limited

Somotex Nigeria Limited is recruiting interested and suitably qualified candidates into the following
vacant position:

Job Title:   IT Officer

Minimum Qualification

Degree in Information Technology

Required Experience

2-5 years

Requirements

• Bachelor Degree in a related field
• Must have 2+ Years IT professional experience.
• Strong knowledge about Workplace services
• Strong problem Management knowledge and actively perform the role as Problem Analyst
• Excellent customer service orientation and knowledge of applicable best practices, policies, and procedures
•
Strong Knowledge about IT Service Management and IT support processes
with focus on Service request, Service Catalogue, Incident, Problem,
Asset and Change
• Strong Knowledge about how to use and utilize
WebEx, Video conference, SharePoint, AD, UC, Service Manager, MS office
applications
• Strong knowledge about Services delivered by IT Enterprise operation
• General good knowledge about IT infrastructure, hardware and software
• Good knowledge about Project Management
• Very Broad knowledge of IT Systems and IT Solutions

Responsibilities:
This role is responsible for
overseeing IT related queries for the Group in Nigeria and ensure
effective communication are in place, also to provide IT support to the
organization.
– Ensure that all software and Hardware are used according to external and internal rules.
– Oversee Network services related to organization operation with IT and Network team
– Prioritize and solve IT Tasks according to Defined Services, Processes, standards and policies for IT
–
Maintain, update and track IT Assets according to the defined processes
(Computers, Printers, Monitors, data accessories, Software, Network,
and Server etc.)

– Maintain and support IT equipment in meeting rooms and conference rooms. Support Computers, Printers and Mobile phones.
– Provide feedback on areas that require further improvement within the department
– Assist the IT operation team in daily operation.
– Provide training to end users (Induction training, SharePoint, including required adhoc training.
– Ensure that Support tickets are handled according to defined support concept and support processes

How to Apply

To apply send application and CV to career@somotexnig.com