Marine Service Manager Job at Cummins Inc.

Cummins Inc. – A global power leader, is a corporation of complementary
business units that design,
manufacture, distribute and service diesel
and natural gas engines and related technologies, including
fuel
systems, controls, air handling, filtration, emission solutions and
electrical power generation systems. Headquartered in Columbus, Indiana,
(USA) Cummins currently employs approximately 48,000 people worldwide
and serves customers in approximately 190 countries and territories
through a network of approximately 600 company-owned and independent
distributor locations and approximately 6,800 dealer locations. Cummins
earned $1.48 billion on sales of $17.3 billion in 2013.

We are recruiting to fill the position below:

Job Title: Marine Service Manager-288

Req ID: 150003VJ
Location: Lagos

Qualifications
 
Education, Licenses, Certifications:

• College, university or equivalent degree in Engineering or related technical field required.

Experience:

• Intermediate level of relevant work experience required
• Have a good understanding of the Marine sector and related engines.

Job Description

• Acts as technical liaison between the Cummins field service
  organization and the Engineering, Quality, & Manufacturing
  organizations to identify, define, and prioritize complex product issues
  and to implement solutions.
• Support product development teams and problem solving teams via
  the installation of field test engines or components and the monitoring
  and reporting of reliability data.
• Participates proactively during reviews to ensure the
  serviceability of new components and products including the monitoring
  of new product performance.
• Creates initial publication and subsequent revision of service literature.
• Ensures new information regarding technical solutions and service procedures is communicated to the service organization.
• Coaches and mentors less experienced Service Engineers.
• Coaches and mentors less experienced service engineers. Identify
  complex service issues, initiate problem solving, document cost and
  customer impact information to establish priority for corrective action.
• Lead or manage failure analyses with Field Service, Warranty, and Engineering to communicate and define issues.
• Partners with distributors, dealers and customers to support the
  investigation of complex escalated product issues, discuss solutions,
  and conduct training because of complexity, longevity and criticality.

Skills:

• 7 Step Product Problem Solving Process – Understands the
  process steps, the expectations for each step, and is able to use the
  7-step process to solve a problem. Incorporates Fault Tree Analysis into
  the process. Has used on-the-job application of the 7-Step Product
  Problem Solving Process to specific problems.
• Hazard Analysis – Knowledge of hazard analysis and its
  relevance. Knows when hazard analysis should be applied and uses
  appropriately as part of work. Understands the underlying principles,
  techniques, and procedures. Leads Hazardous Analysis reviews.
• Rapid Problem Solving – Consistent demonstrated use of the
  Rapid Problem solving process and databases. Can coach/train others on
  process and database. Can identify improvements to the problem solving
  processes and tools.
• Warranty/Policy Support – Demonstrates knowledge of corporate
  warranty system and Marketing structure basics to support OEM’s,
  Distributors, and end user customers to maintain excellent partnerships
  and relationships.
• Communication – Written And Verbal – Significant experience in
  written and verbal communication and should be capable of communicating
  effectively to all levels within and outside the company.
• Data Gathering And Analysis – Capable of selecting and
  performing the required measurements in a safe manner to determine data
  quality and to apply predefined applications to raw data sets.
• Field Investigation – Some demonstrated ability to conduct a
  field investigation including organizing the investigation with field
  organization and using service tools for diagnosis, analyzing data, and
  generating a field investigation report.

How to Apply

Click here to apply online