Fresh Job Vacancy at Hubmart Stores Limited

Job Title: Checkout Officer/Cashier

• Experienced Cashiers wanted, exposure to a supermarket setting is KEY.Male and Female wanted, person must be pleasant, ability to learn fast.
• A Checkout Manager takes on the primary head cashiering responsibilities at a retail location, processing register transactions and providing customer service.
• The job description of a Checkout Manager requires excellent interpersonal skills, attention to detail, and a dedication to customer satisfaction

• A CM welcomes customers into the store, handles customer purchases, assists in selling promotional items, addresses and resolves customer inquiries and problems, and trains junior cashiers.

• Processes refunds and returns
• Processes register transactions-
• Refers customers to sales associates as necessary
• Assists customers in locating items
• Activates gift cards.
• Signs customers up for loyalty reward programs
• Addresses customer questions and complaints
• Reports complaints and problems to store manager, and refers customers to manager when needed
• Counts out register drawer at end of shift.
• Promotes new store products.
• Assists sales associates in closing sales
• Trains new cashiers.
• Oversees activity of junior cashiers to ensure that they are working up to store expectations.
• Ensures that all register drawers are balanced at the end of a shift.
• Replaces register tape and replenishes register cash supply as needed.
• Keeps front end of store clean and organized.
• Restocks, replaces, and organizes items on the sales floor.
• Pulls defective or expired items from shelves
• Answers store phone and provides information or transfers callers accordingly.
• Takes note of suspicious behaviour of customers or employees and reports this to managers as needed.
• Meeting with your manager to find out: Focus of the day.
• Sufficient staffing according to analysed sales trends and customer needs.
• Morning briefing with your team to communicate:
  • Focus of the day is communicated and followed up.
  • Give daily brief Customer service training, product knowledge.
  • Check staff presentation and dress code.
  • All cashiers are aware of promotions. Products, prices, location and duration.
  • Highlight any issues, challenges, events for the day.
  • All cashiers have latest updated Fresh pricing lists.
  • Back shopping has been done.
  • Confirm all cash registers are working.
  • Each checkout sufficient till roles.
  • All checkouts have sufficient and all sizes packaging
  • Checkouts are neat and clean.
  • Checkouts are open on time for store opening.
• Ensure Standard Operating Procedure compliance
• Floor walk through his department with Store Manager.
• Expense and Cost control. Staff cost and packaging.
• Promotions are honoured.
• Change of shifts are coordinated so as not to disrupt customers.
• Checkout merchandise units are full and well ticketed.
• Ongoing Customer service.
• Ongoing checks and follow up on packaging, till roles, change.
• Ongoing back shopping.
• Ongoing review of Customer Service provided
• End of day procedure.
• Log in/log out of the cashiers
• Checkouts are closed, cashed up and end of day system is run in a staggered method so as to ensure no disruption to customer’s end of shopping experience.
• Staff scheduling planned so as to meet customer requirements at all times.
• Days off, breaks are staggered according to store needs.
• Accuracy and efficiency of Checkout personnel.
• Best Customer Service is provided by checkout operatives at all times.
• Queue length not to excess 4 customers.
• If longer open new checkouts or bring in baggers.
• Customer queries are recorded, followed up and resolved
• Customer exchanges, returns, refunds are handled quickly and efficiently.
• Housekeeping and tidiness of the department.
• Periodic and varied spot checks on cashier’s money Minimum of 4 per day.
• Non-scanning products are reported and rectified.
• Checkout cash shortages are tracked and investigated
• Staff roasters to be handled.