Latest Vacancies at e.Stream Networks Limited

Job Title: Network Operations Manager

Location: Nigeria
Direct reports: NOC Engineer

Job purpose

• The Network Operations Manager is responsible for managing the network operations team to ensure service quality and network efficiency.
• The incumbent is responsible for monitoring and maintaining the e.Stream networks and platforms and for keeping it up and running while meeting industry standards.
• The Network Operations Manager is also responsible for supporting all eStream internet and VPN clients at second level.
• The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS VPNs

Duties and responsibilities
Strategic Insight and Integration:

• Provide direction and clear, tactical and strategic goals for the NOC related to functions, capabilities, and capacity
• Be informed on latest developments and update corporate knowledge of technology trends as it affect the company business

Technical / Analysis and Problem Solving:

• Ensure that hardware and software systems are fully deployed, implemented and functioning.
• Regular training of Service Desk team members for effective 1st level troubleshooting
• Ensure scheduled maintenance are carried out
• Ensure all resolvable issues (within the control of the department) are resolved within the specified OLA time.

Leadership:

• Manage a team of NOC resources that support the global monitoring of infrastructure systems and applications on a 24x7x365 basis.
• Ensure team maintains and updates knowledge base related to supported applications

Interpersonal, Relationship Management & Collaboration:

• Establish and maintain good working relationships with other departments, teams and Clients

Communication:

• Deliver project reports to the chief technical officer
• Escalate unresolvable issues (not within control) to service/equipment providers e.g. unresolvable issues with VSAT to TAC

Customer Focus:

• Ensure adherence to customer specification and SLA
• Prompt resolution of 2nd level issues

Financial Management:

• Develop annual budget for the department

Requirements
Education & Work Experience:

• Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
• Minimum of 7 years work experience in a relevant role.
• Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• Certification in CCNP Routing & Switching/Service Provider
• Enterprise Network Design Skills
• GVF 510 Certification
• MTCNA/MTCRE/MTCINE
• CFOT Certification
• RF Technology Skills
• Leadership
• Relationship & People Management

KPIs:

• Availability of core networks devices and backbone links
• Availability of all Fiber and Radio Backhaul links
• Customer experience and satisfaction on the network
• Cost saving initiatives

Working conditions:

• The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
• The incumbent may be required to travel out of station often.

Physical requirements:

• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

How to Apply


Click here to apply online 




Job Title: Service Delivery Analyst

Location: Victoria Island, Lagos

Job Purpose

• Service Delivery Analyst is responsible for planning and coordinating and the delivery of services to customers in line with eStream processes and Standard Operating Procedures.
• The incumbent is expected to develop realistic project schedule, and ensure timely and accurate communication to all stakeholders with the ultimate aim of satisfying clients’ requirements

Duties and responsibilities
Strategic Insight and Integration:

• Achievement of project objectives
• Responsible for ensuring and confirming that newly deployed services are done in line with Standard Operating Procedures.

Technical / Analysis and Problem Solving:

• Coordinates project activities of and external vendors in order to ensure services delivered consistently meet customers’ expectation.
• Measure progress of work against weekly target and deliverables
• Ensures the delivery of services to customers within the agreed timeline.
• Responsible for ensuring effective quality control processes are in place to monitor services delivered to customers.
• Provide accurate documentation of services delivered to customers on the CRM.

Leadership:

• Provide leadership for subordinates and promote discretional behaviours among team members.
• Contribute in creating and driving a vision for the unit in line with corporate goals.
• Lead and motivate team members – encouraging them to deliver quality results

Interpersonal, Relationship Management & Collaboration:

• Liaise with internal stakeholders and 3rd party vendors to deliver projects.
• Promote customer service and track timelines for delivery of services to customers.
• Provide coaching and mentoring for team members.

Communication:

• Deliver periodic and regular reports to stakeholders on service delivery activities, challenges and results
• Share/communicate departmental goals, expectations, performance standards and results with employees
• Seek and provide useful feedback to stakeholders
• Generate and submit periodic report on service delivery issues to management for informed decision

Customer Focus:

• Ensure delivered services meet customer’s requirement.
• Provide platforms to receive customers’ feedback
• Ensure prompt delivery of services to customers.

Requirements
Education & Work Experience:

• Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
• Minimum of 5 years work experience in a relevant role.
• Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• Project Management Certifications (PMP, Prince 2, etc.)
• Certification in CCNA & ITIL
• Strong verbal/written communication ethics
• Innovation Management
• RF Technology Skills
• Leadership
• Customer Service
• Relationship & People Management

KPIs:

• Successful delivery of projects within the agreed timeline.
• 100% compliance to QMS standard.

Working conditions:

• The incumbent may be required to travel out of station
• Open Plan Office

How to Apply




Click here to apply online