Ongoing Recruitment at Hubmart Stores Limited 2017

• To provide our Customers the best Shopping Experience;
• To meet the expectations of our Stakeholders through a highly motivated team.

Responsibilities

• Develops strategies to improve customer service, drive store sales, and increase profitability.
• Maintains store yearly steering wheel KPIs and engage all staff to contribute to store performance.
• Maintains store staff objectives and personal development plans by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Follow and execute marketing strategies, price, promotions.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributes to team effort by accomplishing related results as needed.

Employee Management and Supervision:

• Ensuring the early/timely resumption of the employees – 15minutes before the start of their shift and their readiness for work before the start of their shift.
• Evaluate and correct where necessary employees’ grooming and appearance.
• Cross-check all the various roasters to team.
• Ensure the adherence of all the employees to the various roasters – shift roaster; off-duty roaster, leave roaster etc., maintained by the department.
• Cross-checking all staff planning/arrangements for weekends, public holidays and other important days.
• Ensure communication of all strategic information as passed by management to the employees through the team-leaders promptly and accurately.
• Hold regular briefings with team so as to orientate on new trends, discuss periodic targets and mandates, promos and promo updates and get feedback on work related issues from team.
• Ensure the enforcement of discipline in the shop by all Managers/chiefs.
• Confirm and approve all vacancies before recruitment is initiated.
• Confirm and approve all interviewed candidates before they are employed.
• Participate actively in the induction and training of new employees.
• Ensure that the change of shifts is well coordinated by the Departmental Manager and chiefs so as to prevent disruptions in the service to customers.
• Ensuring adherence to other daily opening & closing procedures as stipulated for self and team.
• Employee performance management.

Hygiene, Health & Safety Management.

• Ensure employee’s compliance with company’s set standard on personal grooming.
• Ensure the company provided safety/protective clothes/uniforms and kits are worn in the right manner by all staff. Ensure dress kits and PPE (personal protective equipment) are used in line with laid down procedure – always wear gloves, caps, aprons, uniforms, coats, boots etc. by all members of team.
• Ensure that all the work area is cleaned before, during and after use with recommended solutions & chemicals.
• Ensure all the equipment are cleaned before and after use in production.
• Ensure team’s observance of all operation and safety instructions as regards the use and cleaning production equipment.

Education and Qualification

• Minimum qualification of First degree (HND, B.A., B.Sc., B.Eng. or its equivalent), while additional qualifications (MBA, MSC, MA, ML) and/or membership of professional bodies is an added advantage.
• Minimum of 6-8 (Six-Eight) years of cognate experience.

Skills:

• Leadership and problem-solving skills, effective verbal communication skills, report-writing skills, excellent customer service skills and computer skills.
• Ability to identify and interpret origin and nature work-related problems.
• The Fresh Manager must possess a pleasant/pleasing personality and be able work varied hours and days, including weekends, holidays and nights as necessary.

Specific Work Elements:

• Ensuring customers are greeted and provide excellent customer service;
• Inspecting faulty merchandise or damaged products;
• Cascading required strategic management information to lowest team-member;
• Maintaining awareness of current advertisements and promotions;
• Keeping fresh area clean; supplies properly stocked;
• Communicating customer requests to team and superiors where needed;
• Be accountable for work timing of team members and performing other tasks as assigned.

• To provide a wide variety of products to the satisfaction of customers; and with aim of giving an unparalleled product experience.
• To help drive the business in the department by ensuring the availability of all range of product both in prescribed quality and quantity.
• To arrange/display various types of products/items in a neat, attractive and eye-catching manner as to appeal to the customers’ fancy

Team Management & Supervision:

• Ensuring the early/timely resumption of all the grocery staff before the start of their shift.
• Evaluate and correct where necessary team members’ grooming and appearance.
• Draw, approve and communicate the various roasters to team and superiors.
• Ensure strict adherence by all team members to the various roasters shift roaster; off-duty roaster, leave roaster etc. maintained by the department.
• Drawing/Collating/Approving and executing departmental planning for weekends, public holidays and other important days.
• Ensure proper understanding of all strategic information as passed by management to the team members promptly and accurately.
• Conduct regular briefings with team so as to orientate on new trends, discuss floor arrangement, periodic targets and mandates and give feedbacks on work related issues to superiors.
• Exhibit high level of discipline in the work area as expected of all team members.
• Participate in the training and evaluation of new team-members.
• Oversees activity of junior team-mates to ensure that they are working up to store expectations.
• Participate effectively in the change of shifts and prevent disruptions to the process.
• Personal & Work Environment Appearance, Grooming & Hygiene
• Ensure compliance with company’s set standard on personal grooming by team.
• Ensure the company provided uniforms and kit worn in the right manner by team.
• Ensure that the work area is cleaned before, during and after use with recommended solutions & chemicals.
• Ensure housekeeping standard is maintained at all times.
• Ensure cleaning is implemented in accordance with the department procedure/schedule.
• All checklist on Operations, Hygiene, Health and safety standards are observed.

Inventory/Stock Management:

• Monitor in coordination with team stock inventory and ensure the availability of products at all time.
• Ensure that products are stored at right place and under the right condition – temperatures & in a hygienic & safe manner.
• Maintain ideal stock levels per product category & rotate stock(FIFO/FEFO).
• Ensure availability of stock and placing of order immediately they fall below the minimum stock level.
• Receiving of stock from back-store/supplier and confirming the correctness of the quantity and the quality of same.
• Periodical planning & undertaking of stock take.
• Ensure consistent quality, beautiful and attractive presentation all the products.
• Responsible for Receiving along with team members based strictly on adherence to the SOP on receiving.
• Responsible along with other team members to ensure reduction in wastage.
• Accountable along with team members for shrinkage.

Merchandising – Display & Promos:

• Coordinate product merchandise & display: In a neat & hygienic manner in line with the floor display plan.
• Cross-merchandising and space planning and management.
• Stock management.
• Ensure checks are conducted to remove all spoilt/damaged products from display and proper documentation is done.
• Ensure stock rotation (FIFO/FEFO).
• Ensuring pleasing & attractive display & regular replenishment.
• Ensure correct quantity & prices are labelled over promo items.
• Ensure regular update and adjustment of price display especially at the beginning and ending of promos

Customer Service:

• Ensure that customers are well attended to and taken care of at all times.
• Assist in prompt treatment of special orders.
• Ensure consistent quality, freshness and presentation all the products.
• Ensuring better levels of commitment to serve customers.
• Ensure all products are brought out for merchandising & display.
• Ensure all products have: correct price tags, with details and date of expiry.
• Ensure to always serve customers in a pleasing manner & cross sell other products.
• Ensure that team conduct scheduled inspection on displayed products to cross-check sell-by dates and remove items with low/elapsed shelf life.
• Ensure appealing composure to customers by providing quality, fresh products in a hygienic manner by self or through team members.
• Ensure that customer service stands foremost, whether serving customer in the front end or producing for customers in the back end.

Experience and Qualifications

• Minimum of National Certificate of Education (NCE), Ordinary National Diploma (OND) or equivalent, while additional qualifications and/or membership of a professional body is an added advantage.
• Minimum of 05 (five) years cognate experience.