Jobs at SaroAfrica International Limited for Supply Chain Managers

• End user support specialists perform an integral role for computer software development firms, network systems vendors, software training companies, software and hardware manufacturers.

• Answer telephone inquiries, respond to mails and perform in-person support sessions.
• Resolve and debug user problems for serious adverse event tracking, reporting system and document management system.
• Train and support help desk for end-user community.
• Participate in client meetings as needed for systems discussion.
• Assist to provide telephone support for SAETRS system.
• Maintain and update training and support tracking records.
• Research, record and resolve client phone calls into call center from correspondent Home Office contacts and client consumer end users.
• Coordinate new user access and establish systems with various support groups.
• Provide feedback to manager and other members on process change suggestions.
• Train new clients on company Product Services administration and support procedures.
• Gather additional requirements and provide end-user support working closely with end users.
• Identify and develop required written and online support documentation.
• Test system development life cycle of applications.
• Administer new user IDs and maintain existing access.
• Configure printers, applications and email profiles.
• Support end user application installation and maintain workstation builds

• Bachelor’s Degree in Information Systems, Business, Communications or related field
• 2 years of relevant technical experience

• Good judgement
• Clear communication skills and
• Ability to help others.

• Responsibility of the Supply Chain Manager (SCM) involves planning and coordination of the Supply Chain Unit.
• He leads the Demand Planning Process (including execution of the Purchasing, Ordering, Shipment, Clearing, Warehousing and Hauling of the company’s trading stock).
• At the In-bound end he has oversight function over the interface and relationships with the Banks, Shipping Line, Port Terminal service-providers, the Nigerian Customs Service and Haulage Service Providers to ensure and sustain timely and cost-effective delivery of goods at all times.
• At the Out-bound end he has oversight function over the interface and relationship with Haulage and Warehousing service providers both in Lagos and Up-Country to ensure adequate capacity to carry and store our products in a timely and cost-effective manner at every point in time.
• Under this function he is responsible for ensuring that the Logistics Unit delivers on all Key Performance Indicators (KPI) of Cost, Timeliness, Shrinkage-reduction and Wastage-elimination.

• Strategic planning and development of a robust and professional Supply Chain Unit that will support the growth and aspiration of the businesses
• Manage All Regulatory bodies with direct impact on Supply Chain
• Initiate, generate and manage management Information System that supports Supply Chain
• Manage and Coordinate the Unit
• Recruit, build and Manage Collaborators and Partners network within and outside Nigeria
• Ensure the set Key Performance Indicators of the Unit are met.

• Education: A Degree in related Discipline. Possession of MBA and Supply Chain Certification will be an advantage
• Experience: 5-10yrs Experience in Supply Chain from very reputable Organization with high volume of activities
• Age: 30-38yrs.

• Must be a Self-Starter, a change agent
• Ability to work under tight deadlines
• Analytical Prowess
• Technology Expertise; Systems thinking
• Operations Knowledge (Technical savvy).

• Inspiring and Influential Leadership
• Economics Knowledge
• Aligning tactics to strategy in planning and harmony with organizational culture
• Maintaining and improving relationships of supply chain partners
• Satisfying competing priorities and stakeholders on an ongoing basis
• Global orientation
• Forecasting and Decision Making
• Risk Management
• Skilled/Unskilled Labor Management.

Click here to apply