Data Analyst – Nokia Nigeria at First Point Group

At First Point Group we’ve made the global telecoms recruitment industry our business. For clients such as Ericsson, Huawei and Nokia Networks, the strategic contribution of FPG, a trusted global partner who knows their industry inside out, is an invaluable business asset.

Over the years, we’ve gained deep industry expertise and experience, and developed close relationships with a vast network of telecoms professionals around the world. As a result, we’re perfectly placed to help our clients and candidates deliver the next generation of technology.

We are recruiting to fill the position of:

Job Title: Data Analyst – Nokia Nigeria

Location: Nigeria
Start Date : 1st October, 2017.
Duration: 6 Months Extendable

Role Description

• Customer Experience business strategy and priority.
• Usage analysis and correlation to Network issues.

Role Responsibilities

• Identify and assess the customer and business impact of CEM insights, network performance and service degradation including inputs from customer complaints, BSS systems and usage pattern changes.
• Monitors and records service usage trends per location, per device type and app type.
• Maintain a knowledge base of high usage and high value touch points and high impact geographies
• Interact with the customer or network operations team to acertain the customer and business impact
• Recommend and help in prioritization of resolution of the multiple customer facing issues and service issues.
• Proactively analyze the customer complaint trends (if available) to inform Ops manager
• Calculate and quantify the business impact for CEM insights and network performance degradation incidents.

Competence and Skill requirements

• Deep understanding of CEM use cases, data model, traffic flow.
• Telecom trends,
• Device analysis, and operator business priorities

Client to Provide:

• Business expenses outside home based

Consultant to Provide:

• Accommodation
• Transport
• Flight from home country
• Visa and work permit costs
• Local tax
• Travel and medical insurance
• Food and laundry

How to Apply

Click here to apply online