Chips, Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology and Power Solutions (Inverter & Solar).
We are recruiting to fill the position below:
Job Title: Customer Service Manager (e-LEARNING)
Location: Lagos
Job Type: Full Time
Job Field: Customer Care
Location: Lagos
Job Type: Full Time
Job Field: Customer Care
General Purpose
- Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.
Requirements
- Relevant bachelor’s degree
- Minimum of 4 – 5 years customer service experience
- In-depth knowledge of customer service software, databases and crm tools
- Current with relevant technology trends and applications
- Proficiency in ms office applications
- Product knowledge
- Must be a female
- Supervisory experience
- In-depth knowledge of customer service principles and practices
Key Competencies:
- Communication Skills
- Writing Skills
- Planning and Organizing
- Initiative
- Flexibility
- Presentation Skills
- Stress Tolerance
- Customer Service Focus
- Supervisory Skills
- Problem Analysis And Problem-Solving
- Decision-Making
Main Job Responsibilities
- Develop and implement customer service policies and procedures
- Define and communicate customer service standards
- Handle complex and escalated customer service issues
- Monitor accuracy of reporting and data base information
- Analyse relevant data to determine customer service outputs
- Identify and implement strategies to improve quality of service, productivity and profitability
- Liaise with company management to support and implement growth strategies
- Co-ordinate and manage customer service projects and initiatives
- Ensure budget requirements are met
- Review and assess customer service contracts
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Direct the daily operations of the customer service team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Review customer complaints
- Track customer complaint resolution
How to Apply
Interested and qualified applicants should forward their CV’s to: hr@cbblimited.com.ng
Interested and qualified applicants should forward their CV’s to: hr@cbblimited.com.ng
Deadline 27th October, 2017.
Leave a Reply Cancel reply