Clement Ashley Consulting – Our Client, an Investor who wants to start a chain of supermarkets in one territory and expand nationally, seeks to recruit suitably qualified candidates to fill the position below:
Job Title: Store Manager
Ref No : SM 2017
Location: Lagos
Job Objective
- To manage the company’s in store infrastructures, ensure the delivery of excellent customer service, thus enabling consistent delivery of the company’s strategy and operating plans to achieve sales targets and increase profits.
Duties and Responsibilities
- Liaise with head office in executing all store related operational strategies.
- Develop and maintain; a fully health and safety compliant work environment with comprehensive understanding of and active execution of all environmental, health and safety policy and procedures of the company.
- Proactively develop a strong customer service culture and deal with customer’s queries and complaints promptly.
- Work with the head of operations to set sales target and ensure the store is staffed correctly at all times, with sales personnel that are proactive to meet set targets.
- Maximize profitability in the setting and meeting of targets by motivating and empowering staff.
- Establish KPIs and seek ways to continuously improve financial performance.
- Oversee pricing integrity, cost control and stock control.
- Recruit, train, supervise and appraise staff.
- Train store employees on work processes based on the operations manuals provided to store/sales managers.
- Provide checklists and other tools to ensure compliance to operating procedures.
- Manage scheduling of rosters and holidays in the store making sure that scheduling needs are met to assist in improving employee performance and retention.
- Plan, manage and monitor performance of store budget.
- Prepare promotional materials and visual displays.
- Be responsible for total Store Operation, including compliance with Local, State and Federal Laws, with regard to Health and Safety, Labour Relations, Administration and Sanitation/Safety.
Qualification
- B.Sc. In Marketing or other relevant disciplines. Professional qualifications and/or membership of professional associations would be an added advantage.
Experience:
- Candidates must have 5 years previous experience in either supermarkets, retailing, hospitality, airlines or any other customer oriented service industry.
The person:
- Not more than 40 years of age. Excellent spoken and written English. Ability to communicate with all levels of management.
Skills & Attributes:
- Must be Punctual, a Strategic Thinker/planner, a Team Player and have Strong team building ability, Entrepreneurial skills and ability, Managerial and Leadership skills, Training/Coaching skills, Good interpersonal skills with ability to motivate people, Articulate with excellent communication skills, Self-confidence, Relationship management, Marketing/Sales skills, Negotiation skills, Computer literacy, Commercial awareness, Numerate.
Remuneration
Excellent Salary and Remuneration package between 2.4 million to 3.6 million NGN per annum.
Method of Application
Interested and qualified candidates should send a soft copy of Application, CV and Plan of Action by e-mail to: clementashleyconsulting@yahoo.com and copy SM2017@clementashleyconsulting.org with the Job Reference and your name in the subject bar of your email
Job Title: Head, Information Technology and Business Intelligence
Ref No: ITM 2017
Location: Lagos
Job Objective
- To ensure responsiveness of Information Systems and technology to corporate objectives with a view to enhancing the organisations performance and maximising its competitive advantage
- Oversee the activities of the department to ensure that its operations adequately meet the company’s information processing requirements
Qualifications
- B.Sc, in Computer Science or other Science or Engineering field. A relevant Post-graduate Degree will be an advantage
- Professional training or possession of IT certification in any of the required knowledge or skill areas will be an advantage, (eg Networking, IS Security, Service Management, Software Development, Systems Design, Programming, Web Design, Data Mining etc)
Experience:
- Candidates must have a minimum of 5 years’ experience in Information Systems management, preferably in the retail services industry with high transactional volumes Experience using ERP solutions such as, MS Dynamics, SAP and Oracle is a requirement
The person
- Not more than 40 years of age Excellent spoken and written English is mandatory Ability to communicate with all levels of management
Skills & Attributes:
- Proficiency in strategic business thinking, knowledge and appreciation of current developments in Information Technology,
- Good managerial, leadership and administrative abilities,
- Entrepreneurial skills and abilities, Strong customer service delivery orientation with a keen focus on the internal customer’s wants and needs,
- Strong manpower development abilities,
- Energy, drive and initiative, Team spirit, Project Management skills and expertise using MS Project, Knowledge and experience using ERP solutions such as SAP, Oracle, and preferably MS Dynamics, Operating Systems skills (Windows, Unix, Network, NT, etc),
- Office Automation and Application Packages (word processing, spread sheet, etc), Software development skills (analysis/design, programming etc), Operating systems: DOS, Windows, Unix, Database management software SOL server, MS Access, Networking and Computer Communications, Office Automation Software: Word processors, Spreadsheets, etc, Web design and development skills, Interpersonal Skills with a diplomatic approach approachable, enthusiastic and motivational nature, punctual
Duties and Responsibilities
- Oversee back office operations of all the company’s retail outlets develop strategies to centralize and automate all back office operations in head office with a view to free outlets of such work
- Review and recommend policies for automation of work procedures and delivery channels for the company’s products and services with a view to enhancing quality and efficient customer service, with security in mind
- Drive IT Governance, Risk and Business Continuity Management Explain the relationship between the performance, risk and costs of running IT services Manage business continuity plans as well as disaster recovery plans
- Provide Information Systems Security Management by ensuring all policies, procedures and strategies are followed and implemented according to information security guidelines
- Plan and design general scope and level of systems efforts required to adequately satisfy the organisations information processing needs
- Undertake all systems development efforts including all web-based initiatives
- Update the website weekly or more often as required
- Design systems quality assurance policy and review any legal security or audit considerations of the systems
- Oversee the effective maintenance and security of the equipment, physical assets and software assets in the department ensuring at least 95% up-time
- Clear all items requested in the IT log book daily and weekly
- Initiate service contacts and monitor the activities of computer vendors and service contractors
- Develop operational goals, objectives and policies for the department and ensure that the unit functions properly to enhance the systematic achievement of set goals
- Manage software development efforts as well as oversee the planning, acquisition and installation of IT equipment
- Manage stakeholders and influencers, negotiate and influence senior decision makers to agree IT service levels and budgets which fulfil business requirements with the optimum mix of risk, cost and performance quality
- Use IT (MS Projects or other application) to develop project plans for all IT and systems development projects and ensure that start dates, deadlines, targets, milestones and progress are communicated to the Head of Finance, CEO and all staff and stakeholders as and when due using IT (eg MS Outlook or other reminder system)
- Develop and maintain with version control, key policy and procedure documents and on-line indexing of all documents and procedures
- Prepare, and on approval, monitor the implementation of the budget for the department
- Initiate, Implement and/or Execute, Monitor and Manage all E-Based initiatives
- Co-ordinate the identification and effective implementation of training requirements and plans for other system users
- Monitor and evaluate own performance using self-audit proof charts
- Utilise self-development initiatives to improve own performance and stay abreast of IT developments
- Prepare Daily, Weekly and Monthly self-audit proof charts
- Perform other duties as assigned by the Chief Executive Officer and/or Head Finance
Remuneration
Excellent Salary and Remuneration package between 24 million to 42 million NGN per annum
Deadline: 31st December, 2017.
How to Apply
Interested and qualified candidates should send a soft copy of their Application, CV and plan of action by e-mail to: clementashleyconsulting@yahoocom and copy ITM2017@clementashleyconsultingorg with the Job Reference and your name in the subject bar of your email.
Note: Please call 08080642478 after completing the above if you do not receive an immediate auto-response with further instructions.
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