S&S Hotels and Suites, remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.
We are recruiting to fill the position below:
Job Title: Administrator
Location: Lagos
Requirement
- Interested candidates should possess relevant qualification.
Job Title: Microbiologist, Food
Location: Lagos
Requirements
- Must possess a B.Sc/HND in Microbiology.
- Minimum of 1 year work experience.
- Must possess good analytical skills with an eye for detail.
Job Description
- The incumbent will be expected to carry out Microbial analysis on assigned hotel food to ensure compliance with laid down standards.
Job Title: Front Desk Officer
Location: Lagos
Job Description
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.
Requirements
- B.Sc Degree in Business Administration or related field.
- Proven working experience as a customer service manager for smart phone
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques
- Proficiency in English.Working knowledge of customer service software, databases and tools.
- Awareness of industry’s latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
Job Title: Guest Relation Officer
Duties and Responsibilities
Location:
LagosDuties and Responsibilities
- Meet and greet guests upon their arrival at the hotel
- Interact with guests and provide a welcoming atmosphere
- Coordinate and supervise activities for guests
- Attend to guests’ queries, needs and other special requests
- Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
- Promote the facilities and services offered by the hotel
- Cooperate and coordinate with the other hotel departments to provide an efficient service
- Provide general information and directions
- Advise and assist guests on leisure activities, places to visit and travel arrangements
- Be especially attentive to repeat guests and other VIP guests
- Bid farewell to guests at the end of their stay
Required Skills
- An outgoing and cheerful personality
- A diplomatic and polite manner
- Guest service skills
- Communication and listening skills
- Organisational and time management skills
- Decision-making, negotiation and problem solving skills
- A smart and well groomed appearance (I have to look really smart at all times!)
- The ability to deal with difficult situations and sensitive issues
- The ability to multi-task and work under pressure
- The ability to keep confidentiality and privacy
- Fluency in English and ideally knowledge of a foreign language
- Telephone manners
- Computer literacy
Other Requirements:
- General knowledge of various topics such as the arts, cuisine, history, geography and culture
- The ability to absorb information quickly and keep myself updated daily on the latest news, events and so on
- The ability to communicate with people from all walks of life and of different nationalities
- Fluency in other indigenous or foreign languages will be an added advantage
Educational Qualification:
- Minimum of Higher National Diploma in Hospitality Management or other relevant course.
Job Title: Duty Manager
Location: Lagos
Requirements
Location: Lagos
Requirements
- Be educated to minimum of Degree level or equivalent
- Ideally have a minimum of 4 years relevant experience
- Have a passion for providing high level of customer service and experience detail.
- Be driven to provide excellence
- Demonstrate strong leadership skills
- Possess effective communication skills
- Be computer literate and proficient with the Word and Excel.
Job Title: Business Manager
Location: Lagos
Requirements
Location: Lagos
Requirements
- Be educated to minimum of Degree level or equivalent
- Ideally have a minimum of 2 years relevant experience
- Have a passion for providing high level of customer service and experience detail.
- Be driven to provide excellence
- Demonstrate strong leadership skills
- Possess effective communication skills
- Be computer literate and proficient with the Word and Excel.
Deadline: 30th December, 2017.
How to Apply
Interested and qualified candidates should send their applications and CV’s to: sshotelsandsuites105@gmail.com
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