Latest Job Recruitment at S&S Hotels and Suites,17th May, 2018

Location: LagosJob Description

• Receive payment by cash, cheque, credit cards, vouchers etc
• Issue receipts, refunds, credits
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Issue trading stamps
• Resolve customer complaints
• Calculate total payments received during a time period and reconcile this with total sales
• Compute and record totals of transactions
• Sort, count and wrap currency and coins

• Maximum of an Ordinary National Diploma (OND) in any Business related course of study
• 2 years experience
• Resident in Lagos

• Accuracy and basic mathematical skills
• Service oriented
• Strong verbal and communication skills
• Computer literate

• Minimum of HND/B.Sc.
• Must be Computer literate.
• Must have at least 2 years experience working in this capacity.

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

• Proven working experience as a customer service manager for smart phone.
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques.
• Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry’s latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• A Degree in Business Administration or related field.

• HND/Degree in Hotel Catering Management in a recognized institution.
• He must be a human and material manager with a cheerful disposition, and ready to assist at all times.
• The ideal F&B manager must be service-oriented and strong, and be able to use his initiative to better the hotel.

• Be educated to minimum of Degree level or equivalent
• Ideally have a minimum of 2 years relevant experience
• Have a passion for providing high level of customer service and experience detail.
• Be driven to provide excellence
• Demonstrate strong leadership skills
• Possess effective communication skills
• Be computer literate and proficient with the Word and Excel.

• The incumbent will be expected to carry out Microbial analysis on assigned hotel food to ensure compliance with laid down standards.

• Must possess good analytical skills with an eye for detail.
• Must possess a B.Sc/HND in Microbiology.
• Minimum of 1 year work experience.

• Compensation, benefits, training, employee relations, and performance management
• Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and Classifications
• Interpret and provide guidance and instruction to the office team on HR processes, policies, workflow, and work unit priorities
• Provide employees with information about policies, job duties, working conditions, wages and opportunities for promotion and employee benefits
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
• Analyze training needs to design employee development, language training and health and safety programs
• Serve as a link between management and employees by handling questions, interpreting and administering contracts, and helping to resolve work related problems.
• Conduct exit interviews to identify reasons for employee termination.
• When needed, contract with vendors to provide employee services, such as background verification, health and life insurance, and transportation.
• Assist the office team with understanding and using the Performance Evaluation System.
• Provide oversight to the work performed by the driver and cleaner and ensure their duties are carried out in a timely and efficient manner.
• Mediate conflict, grievances, and harassment cases.
• In consultation with the Human Resources & Administration Manager, will make decisions on HR issues.
• Perform other duties, as assigned.

• University Degree in Human Resources Management, Business Administration, or related field is required.
• Three years minimum of HR experience in a high volume, complex environment is required.
• Experience in sourcing, recruiting, and interviewing professional and management candidates is required.
• Experience in developing and implementing programs across complex organizations with software and systems related to sourcing and management of candidates is required.
• Good communication and interpersonal skills is required.
• Considerable knowledge of local employment law is a plus.
• Proficient at using Microsoft office software: MS Word, Excel, PowerPoint, Outlook, etc.
• Excellent record keeping and documentation skills are required.
• Experience of working in a conflict environment is a plus.
• Written and spoken fluency in English is required.
• Fluency in one or more of the local state languages in the North Eastern part of Nigeria.