MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business
A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.
We are recruiting to fill the position below:
Job Title: Account Manager
Location: Warri, Delta
Department: Sales & Marketing
Reporting Line: Sales Manager, Port Harcourt
Responsibilities
- The Account Manager’s primary responsibility is to retain and grow current accounts and for gaining new market share in their given territory.
Other Responsibilities include:
- Manage relationships of specific accounts as assigned and also grow the accounts to grow the company’s sales/revenues.
- Use an existing network of industry contacts to generate new business leads.
- Deliver sales presentations as may be required to high level decision makers.
- Attend client meetings as required for sales closure
- Maintain and expand relationships with existing clients and potential clients.
- Serve as the primary customer contact for technical and business issues for those specific accounts
- Achieve sales targets
- Ensure sales input into CRM is constantly updated.
Qualifications, Skills & Competencies
- Problem Solving
- Analytical Thinking
- Research & writing skills
- Proficiency in MS Office
- Strong Quantitative Skills
- Relationship Management
- Technical & Professional proficiency
- A self-starter with the ability to deliver solely
- Bachelor’s Degree in any discipline preferably Business Management or related field
- Minimum of 3-5 years experience working with a sales/business development team
Demand on the Job
- Travel may be required
- Ability to work with minimal supervision.
- Ability and willingness to work long hours and meet tight deadlines.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Account Manager
Location: Abuja
Department: Sales & Marketing
Reporting Line: Sales Manager, Abuja
Responsibilities
- The Account Manager’s primary responsibility is to retain and grow current accounts and for gaining new market share in their given territory.
Other Responsibilities include:
- Manage relationships of specific accounts as assigned and also grow the accounts to grow the company’s sales/revenues.
- Use an existing network of industry contacts to generate new business leads.
- Deliver sales presentations as may be required to high level decision makers.
- Attend client meetings as required for sales closure
- Maintain and expand relationships with existing clients and potential clients.
- Serve as the primary customer contact for technical and business issues for those specific accounts
- Achieve sales targets
- Ensure sales input into CRM is constantly updated.
Qualifications, Skills & Competencies
- Problem Solving
- Analytical Thinking
- Research & writing skills
- Proficiency in MS Office
- Strong Quantitative Skills
- Relationship Management
- Technical & Professional proficiency
- A self-starter with the ability to deliver solely
- Bachelor’s Degree in any discipline preferably Business Management or related field
- Minimum of 3-5 years experience working with a sales/business development team
Demand on the Job
- Travel may be required
- Ability to work with minimal supervision.
- Ability and willingness to work long hours and meet tight deadlines.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Service Management Officer
Department: Sales & Marketing
Reporting Line: Customer Service Supervisor
Location:
LagosDepartment: Sales & Marketing
Reporting Line: Customer Service Supervisor
Responsibilities
- The Service Management Officer will be responsible for monitoring and reporting service levels in line with customer contracts, as well as managing assigned accounts and relationships to ensure customer retention and increased network utilization.
Other Responsibilities Include:
- Serve as the primary customer contact for technical and business issues for assigned accounts.
- Manage change requests and contract renewals.
- Manage special requests like bandwidth on demand, relocation, migration, IP address requests, price reduction, additional capacities etc.
- Introduce new product offerings and features.
- Liaise with Sales, Marketing, Technical and other customer-facing functions to implement agreed SLA standards aimed at enhancing customer satisfaction and promoting loyalty.
- Effective monitoring and reporting of customer performance and utilization.
- Regular customer engagement via calls and visits.
- Schedule and attend customer service review meetings as required.
- Initiate discussions on up sell /cross sell and refer to Sales team. Follow up with the technical team to ensure timely equipment
- retrieval from churned clients for re-use.
- Review and reconcile qualified outages or any breach in SLAs especially upon requests.
- Continuously review processes and behaviours across all points of contact with customers to ensure optimal customer satisfaction and identify areas for process improvement.
- Schedule and execute customer service review meetings and attend customer events (as required) for assigned accounts.
- Track/monitor operational issues and follow up with assigned personnel to ensure timely resolution of problems.
- Manage the process for communicating scheduled outage/emergency activities to internal and external customer base on a timely basis, ensuring availability of accurate data for escalation.
- Perform other tasks as may be required
- Ensure customer data is updated and customer activity effectively tracked in Sales force.
Qualifications, Skills & Competencies
Qualifications:
- Bachelor’s degree in a relevant field.
- At least two (2) years of relevant experience.
Competencies:
- Very good interpersonal and relationship building skills.
- Very strong oral and written communication skills.
- Mature and able to coordinate diverse teams and functions in the achievement of a common goal and priority.
- Detailed oriented and able to take ownership of assigned tasks. Accountable and dependable.
- Strong organisation skills
- Proficiency in the use of MS Office suite.
- Ability to develop an in-depth knowledge of MainOne’s product and service offerings.
- Ability to manage difficult situations and customers.
- Ability to read, analyse and interpret general business documents (terms and conditions, technical procedures, etc.)
- Keen attention to detail.
- High level of integrity and professionalism, especially in dealing with highly confidential information.
- Time and priority management skills.
- Very good analytical and problem solving skills.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: BMS Engineer
Location: Lagos
Department: Technical
Reporting Line: Transmission Manager
Number to Hire: 2
Responsibilities
- The Building Management System (BMS) Engineer will be responsible for the day to day operations and monitoring of the MDXi Lekki Data Center, comprising of Data Center electrical & mechanical components such as CHILLERS, CRAC/CRAH VESDA & FM200, Access Control, CCTV, Water Leakage Detection etc., equipment within and outside Lagos. From a technical support’s standpoint, the resource will work closely with technical team.
In addition, the BMS Engineer will be responsible for the following:
- Knowledge of BMS server, DCIM Server, NVR, CHILLERS, CRAH/CRAC, VESDA & FM200, Access Control , CCTV Systems, HVAC Systems, intrusion detection etc.
- Monitoring and reporting of All Electrical systems (Energy Meters, UPS, PDU, Feeders & Transformers) Reading and Consumption According daily, weekly and monthly.
- Monitoring and reporting of all mechanical systems (Chillers, CRAH/CRAC, AHU, Access Control etc.), daily, weekly and monthly.
- Preparation and Submission of Daily, Weekly and Monthly Reports.
- Troubleshoot and fix day to day operational problems pertaining to BMS system.
- Support for Reviews & Audits, Audit tracker updating and coordination.
- Ensuring that the team is meeting the SLAs with internal clients in all aspects.
- You will support and ensure that all applicable security standards – including the ISO9001, ISO27001 (ISMS), PCI Data Security Standard (PCI DSS) are duly complied with for quality assurance.
Qualifications, Skills & Competencies
- B.Sc in Electrical and Electronics/Mechanical/Computer Engineering or other relevant disciplines with at least 2-5 yrs work experience.
- Understanding of electrical, mechanical and telecommunications principles, transmission, and IP networks etc.
- knowledge of structured cabling.
- Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a good team player and a positive frame of mind and be open to acquiring new skills
Demand on the Job:
- Ability and willingness to work long hours and meet tight deadlines.
- Ability to work under none or minimal supervision.
- Maybe required to work weekends and in shifts.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Technical Support Engineer
Location: Lagos
Department: Technical
Reporting Line: Transmission Manager
Slots: 2
Responsibilities
- The Building Management System (BMS) Engineer will be responsible for the day to day operations and monitoring of the MDXi Lekki Data Center, comprising of Data Center electrical & mechanical components such as CHILLERS, CRAC/CRAH VESDA & FM200, Access Control, CCTV, Water Leakage Detection etc., equipment within and outside Lagos
- From a technical support’s standpoint, the resource will work closely with technical team.
In addition, the BMS Engineer will be responsible for the following:
- Knowledge of BMS server, DCIM Server, NVR, CHILLERS, CRAH/CRAC, VESDA & FM200, Access Control , CCTV Systems, HVAC Systems, intrusion detection etc.
- Monitoring and reporting of All Electrical systems (Energy Meters, UPS, PDU, Feeders & Transformers) Reading and Consumption According daily, weekly and monthly.
- Monitoring and reporting of all mechanical systems (Chillers, CRAH/CRAC, AHU, Access Control etc.), daily, weekly and monthly.
- Preparation and Submission of Daily, Weekly and Monthly Reports.
- Troubleshoot and fix day to day operational problems pertaining to BMS system.
- Support for Reviews & Audits, Audit tracker updating and coordination.
- Ensuring that the team is meeting the SLAs with internal clients in all aspects.
- You will support and ensure that all applicable security standards – including the ISO9001, ISO27001 (ISMS), PCI Data Security Standard (PCI DSS) are duly complied with for quality assurance.
Qualifications, Skills & Competencies
- B.Sc in Electrical and Electronics/Mechanical/Computer Engineering or other relevant disciplines, with at least 2-5 years work experience.
- Understanding of electrical, mechanical and telecommunications principles, transmission, and IP networks etc.
- knowledge of structured cabling.
- Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a good team player and a positive frame of mind and be open to acquiring new skills
Demand on the Job:
- Ability and willingness to work long hours and meet tight deadlines.
- Ability to work under none or minimal supervision.
- Maybe required to work weekends and in shifts.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Facility Operations & Maintenance Manager
Location: Lagos
Department: Technical
Reporting Line: Head, Network Implementation & Operations
Responsibilities
- The Facility Operations & Maintenance Manager will be responsible for managing the Functions pertaining to facility Operations & Maintenance Management of the Main One-exclusive sites and leased sites.
Other responsibilities include:
- Serve as the point of contact for all POPs with IHS and other service providers
- Coordinate facilities engineers & service providers to deliver POP site availability as defined in the Service Level Agreement (SLA)
- Define standards and perform Quality Control on structured cabling and related projects on all leased sites and other MainOne Facility.
- Create plans, schematics, rack selection, load calculations, systems narratives and specifications, system design and layout, field investigation and facility management administration
- Ensure housekeeping and safety standards are maintained in all PoPs.
- Manage and maintain inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
- Maintain accurate records of the condition of systems, equipment in all buildings, and inspections.
- Develop policies, procedures and work standards required for the implementation of POP sites and ensuring compliance by all installers.
- Drive team to prepare regular reports on all PoPs conditions, inspections and work orders as may be necessary.
- Ensures compliance with applicable building and safety codes, hazardous waste disposal, OSHA, hazardous materials, etc.
- Motivates and coordinates employees, as well as deal with any disciplinary issues that may come up. Provide individual and team supervision, support, and performance evaluations for all assigned staff.
- Train and schedule assigned staff; ensure that safety procedures and work practices are followed at all times.
- Recommend training, professional development and work evaluation of assigned facilities engineers, making recommendations on hiring, termination, promotion and discipline as may be required.
- Monitor and control expenses within a defined budget
- Ensure risk-free inputs for all MOP (Method of Procedure) activity for the different work groups within the Engineering team with the aim of ensuring that these MOP are completed as scheduled and without disrupting operation
- Develop and maintain, from time to time, strategies for continuous performance improvement.
Qualifications, Skills & Competencies
- B.Sc/HND from an accredited Institution in Engineering or Technical discipline
- 5+ years of relevant telecom sites maintenance & operations combined experience in implement “Change Operation” in critical Infrastructure.
- 8 – 10 years’ experience in GSM and or CDMA site maintenance and operations is a requirement
- Good knowledge of equipment from various manufacturers to assist in making proper selections and ensuring installation standards
- Basic understanding of networks, telephony systems, WIFI, routing, switching and carrier circuits
- Migration/move management experience, a plus
- Proficiency in AutoCAD
Skills:
- Excellent time management skills
- Team player and a problem solver
- Ability to work well under pressure.
- Excellent communication and interpersonal skills
- Ability to make quick and accurate decision in the face of emergency
Demand on the Job:
- Accurate, analytical and process driven
- Hands-on experience in Telecommunication site build & maintenance.
- Customer Service oriented (Have the ability to deal with clients on all levels and resolve problems)
How to Apply
Interested and qualified candidates should:
Click here to apply online
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