Ongoing Recruitment at SureGroup

SureGifts creates and sells vouchers that are used for retail products in Africa. We build an end to end system that generates, distributes and redeem vouchers. We are in partnership with dozens of merchants across Africa and we’re looking to expand our network.

Therefore, We are recruiting to fill the position below:

Job Title: Customer Support Executive

Location: Lagos
Job Type: Full-Time

About the Role

• The Customer Support Executive, SureGifts is responsible for providing effective customer service to all internal and external customers, using excellent, in-depth knowledge of SureGifts products to meet and exceed customers’ expectations.

Responsibilities

• Serve as the primary point of contact on all Client specific matters.
• Communicate daily with clients via different channels (Telephone, Email, Web, Newsletters, Social media etc).
• Process Client orders/requests/enquiries in line with SureGifts policy and procedures.
• Collaborate with product and support teams to drive customer issues to resolution.
• Partner with sales team to meet and exceed customer expectations through timely and accurate feedback and resolution of requests and complaints;
• Follow up on all new and unresolved customer complaints/issues to ensure resolution.
• Provide comprehensive and insightful reporting and updates on customer service enquiries, requests and complaints;
• Contact current and prospective customers to sell and explain products and solicit for new business.
• Maintain relationships with service providers e.g DHL or other service providers to ensure client orders are within SLA;
• Proactively identify and lead customer support process improvements.
• Serve as the voice of the customer to prioritize for platform improvements;
• Monitor and track customer satisfaction through regular check-ins or surveys
• Provide administrative assistance and support

Requirements

• University Degree
• 3+ years of experience in a customer support role preferably within an eCommerce industry;
• Experience with CRM systems and practices

Skills:

• Exceptional Oral & Written Communication skills
• Customer/Client Focus.
• Problem Solving/Analysis.
• Time Management.
• Teamwork Orientation.
• Technical Capacity

Person Specifics:

• Hands On! We are only looking for people who want to get their hands dirty and work in a scrappy startup environment.
• Genuinely delighted to be of help and passionate about providing exceptional customer service;
• Tolerant, empathetic, and can put yourself in the Client’s shoes and advocate for them when necessary
• Strong ability to understand technical concepts.
• Able to troubleshoot and investigate to fix the challenges Clients face
• Able to problem solve and find creative ways to meet and exceed client’s expectations
• Able to take initiative and perform under high pressure.
• Committed to delivering high quality results, with cost effective use of resources
• Flexible, determined, and displays enthusiasm
• Displays integrity and high personal ethical standards.

Benefits

• Competitive Salary
• Health Insurance
• New MacBook Pro
• Flex-time (work from home twice a month)
• Housing assistance
• Free Breakfast
• Gifting and rewards culture
• Work with a bunch of fun, smart and creative people.

Method of Application
Interested and qualified candidates should:
Click here to apply online


Job Title: Head of Marketing

Location: Lagos
Job Type: Full-Time

Job Description

• The Head of Marketing will lead the development and execution of our marketing strategy, with a strong focus on thought leadership, brand awareness, message communication, and growing voucher demand from individuals and corporates.
• The Head of Marketing will lead improvements in our website interface/user experience, content strategy, localization, user engagement, lead conversion, and analytics across digital channels.
• This person will work across functions, including PR, customer success, campaign management, demand generation, product marketing, and content marketing, to drive an integrated strategy to drive market awareness, seed demand, and expand our digital footprint.

Responsibilities
Your day-to-day:

• Develop the strategy and manage the execution of Suregifts marketing strategy, in alignment with business goals and marketing initiatives.
• Work with cross-functional teams to ensure that the website supports marketing goals.
• Lead site development, user experience, content strategy, and site performance.
• Lead SEO strategy and execution, including understanding of technical SEO, and site optimization.
• Support specific campaigns with landing pages, SEO, SEM, display advertising, content syndication, and reporting.
• Provide comprehensive and insightful reporting and updates.
• Conduct ongoing competitive research to help inform strategies.
• Develop and implement our offline marketing strategy.
• Exploring co-marketing opportunities with partner brands.
• Keep up to date on latest trends and best practices in digital marketing.

Requirements
What You Bring To The Team:

• Hands On! We are only looking for people who want to get their hands dirty and work in a scrappy startup environment.
• Passionate about making an impact.
• Experience working around Influencer marketing and Instagram marketing is a plus.
• Experience creating and managing websites – good understanding of user experience, web design, digital content strategy, localization, search, conversion optimization, testing, and analytics.
• Good understanding of web technology, including web development platforms, marketing automation tools, and web analytics tools to ensure an optimal tech stack.
• Well-rounded knowledge and experience of planning and executing marketing initiatives – including budget allocation, opportunity assessment, ROI analysis, and prioritization.
• Excellent understanding of CTR, CR, CPI, CPA, churn rate, LTV and other similar metrics.
• Strong understanding of marketing methodologies, including expertise in SEO, SEM, display advertising, and social media.
• Excellent project management skills with exceptional attention to detail and follow up (commitment to deadlines, processes and policies).
• Ability to hire and manage successful high performance teams.

Benefits

• Competitive Salary
• Health Insurance
• New MacBook Pro
• Flex-time (work from home twice a month)
• Housing assistance
• Free Breakfast
• Gifting and rewards culture
• Work with a bunch of fun, smart and creative people

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Lead, UI/UX Designer

Location: Lagos
Job Type: Full-Time

Job Description

• We’re looking for a Lead, UI/UX designer to lead the design and creation of exceptional user experiences for all our products.
• Our Ideal candidate is design-driven and has a genuine passion for creating beautiful, intuitive and seamless user interfaces.

Responsibilities

• Responsible for Design strategy and its implementation by working closely with Product management, Technology/Engineering teams.
• Leads the design of innovative solutions that balances user behaviour and needs in line with the business strategy.
• Drive user research activities such as, usability testing, A/B testing, surveys, and translate research findings into actionable recommendations.
• Originate ideas that can transform complex concepts to simplified, user friendly and functional designs.
• Be actively involved in the whole UX design process from research to front end development etc.
• Lead the delivery of user experience visions, UI specifications, wireframes, prototypes, customer journeys etc.
• Lead the origination of design standards/language to ensure brand consistency of products on the Web/IOS/Android etc.
• Play an active role in the building and growing the product design team by participating in recruitment activities and proactively engaging the designers, mentoring and coaching and tracking deliverables.

Requirements

• 5+ years of experience in product design, technology or related fields;
• Experience leading a highly functional team of designers;
• Profound UI design skills with a portfolio of solid design projects;
• Experience in Agile and UX development environments;
• Experience with frontend development/web development technologies such as HTML/HTML5, CSS, JavaScript.
• Demonstrable track record of creating impressive design languages (including iconography, typography, color schemes, shapes, spaces, texture, and dynamic effects / motion).

Skills:

• Good communication skills
• Exceptional visual design skills
• Meticulous and Detail-oriented
• Creativity and innovation skills
• Problem-solving skills
• Time management and organization
• Self-motivated
• Strong Leadership skills.

Person Specifics:

• Hands On! We are only looking for people who want to get their hands dirty and work in a scrappy startup environment
• Genuinely excited about designing a great product;
• Has a strong passion and motivation that is infectious
• Committed to delivering high quality results, with cost effective use of resources
• Flexible, determined, and displays enthusiasm
• Displays integrity and high personal ethical standards.

Perks and Benefits

• Competitive Salary
• Health Insurance
• New MacBook Pro
• Flex-time (work from home twice a month)
• Housing assistance
• Free Breakfast
• Gifting and rewards culture
• Work with a bunch of fun, smart and creative people.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Lead, Front End Developer

Location: Lagos
Job Type: Full-Time

Job Description

• We’re looking for a Lead, Front End Developer, to provide cutting-edge technology design and build amazing products in a agile and fast paced environment. Our Ideal candidate has an exceptional eye for detail and is very proficient in web technologies.

Responsibilities

• Lead front-end development efforts on all projects from conception to implementation
• Lead the development of an engaging and functional web-based applications
• Liaise with product owner, business users, designers and different stakeholders to define user requirements and expected results.
• Lead the delivery of a well-organized, responsive, HTML/CSS (Sass/SCSS) for frontend components.
• Conduct testing and code review, deployment in a continuous integration environment (CI).
• Coordinate requirements and lead the troubleshooting of development or production problems;
• Collaborate with team to develop best solution on time and within budget
• Use best practices for compatibility, usability, & accessibility and stay current with trends
• Perform regular website maintenance and enhancements
• Diagnose and fix bugs and all front-end issues as and when necessary
• Play an active role in the building and growing the front end developers team by participating in recruitment activities and proactively engaging, mentoring, coaching and tracking deliverables.

Requirements

• 5+ years hands-on experience in software development;
• Expert in Javascript, HTML/CSS etc.
• Experience in front end and user interface and working with UI/UX designers;
• Experience developing graphical user interfaces based on JavaScript and served by a web server, with the following tools – Node.js & React framework and Material-UI library
• Experience in developing hybrid mobile apps;

Skills:

• Good communication skills
• Interpersonal skills
• Problem-solving skills
• Time management and organization
• Self-motivated
• Strong Leadership skills.

Person Specifics:

• Hands On! We are only looking for people who want to get their hands dirty and work in a scrappy startup environment
• Understands the ins and outs of web technologies
• Passionate about creating beautiful and functional web products
• Has a strong passion and motivation that is infectious
• Committed to delivering high quality results, with cost effective use of resources
• Flexible, determined, and displays enthusiasm
• Displays integrity and high personal ethical standards.

Perks and Benefits

• Competitive Salary
• Health Insurance
• New MacBook Pro
• Flex-time (work from home twice a month)
• Housing assistance
• Free Breakfast
• Gifting and rewards culture
• Work with a bunch of fun, smart and creative people.

Method of Application
Interested and qualified candidates should:
Click here to apply online