IT On-Site Support Engineer at Schneider Electric, 6th August, 2018

Schneider Electric – As the Global Specialist in Energy Management™ and market leader in industrial automation and software. Schneider Electric enables people to experience and transform efficiency where they live and work; from home to enterprise, across the grid and the city. Focused on making energy safe, reliable, efficient, productive and green, the Group brings a world where innovative individuals use collaborative solutions to make the most of their energy, while using less of the common planet.

We are recruiting to fill the position below:

Job Title: IT On-Site Support Engineer – Nigeria
Ref Id: 004NDF
Location: Lagos
Schedule: Full-time

Position Summary
The On-Site Support Engineer is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to:

Workplace Equipment on Site Services:

• Hardware and Software Asset tracking
• Stock level Management
• Non Catalogued Onsite Services (Non Standard Service Requests)
• Desk-side support,
• Hardware break and fix
• Warranty Management (vendor and third party contract management)
• IMACD (Installation, Move, Add, Change, and Disposal Services)

Infrastructure Equipment on Site Services:

• Eyes and Hand Support to server and network administrator
• Escort Services to external suppliers
• Non Catalogued Onsite Services (Non Standard Service Requests)
• Level 1 support/responsibility to IT infrastructure

Qualifications
Skills Required:

• Innovative and creative
• Governance and management of vendors.
• SCCM, AD, McAfee, MS Outlook, Office 365.
• Needs to be continually learning the latest platforms and technology tools.
• Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
• Excellent verbal and written communications skills.
• Excellent research, analytical, and problem-solving skills
• 3-5 years end user support experience in different platforms
• Graduated from at least a Technical College (2 years) related with Computer Science
• Ability to work in flexible hours depends on need
• Experienced with ITSM tools.
• Microsoft certified professional

Responsibilities

• Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users.
• Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, Smart Phones/ Tablets and other mutually agreed and defined devices.
• Coordinate with external vendors for service to location infrastructure components.
• Provide installation / relocation / disposal of network printers.
• Provide secure location for storage of on-site tapes.
• Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
• Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.
• Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
• Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.
• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
• Provide physical on-site and/or remote support services for end users in remote locations.
• Provide on-site support for any activities for server maintenance upgrades.
• Provide L1 support for audio/ visual equipment.

How to Apply
Interested and qualified candidates should:
Click here to apply