Job Vacancy for 12C Cash Collector at GE Nigeria

Global Operations is GE’s multi-functional shared services. We operate worldwide, transfer knowledge and work with every GE business to make our company simpler, better and more customer-focused. Our culture promotes innovation, knowledge sharing, and collaboration in an open office environment that has leaders both sitting and working alongside their team. We’re looking for entrepreneurial problem-solvers who are passionate about exploring new, efficient ways of working, while gaining exposure across multiple industries. Join the team and help us deliver tomorrow’s GE, today.

We are recruiting to fill the position below:

Job Title: 12C Cash Collector

Location: Lagos, Nigeria
Job Function: Finance
Business Segment: Global Operations Account Receivables Center of Excellence

Role Summary

Responsible for driving the cash collection process.
Essential Responsibilities
Collections:

Build relationships with customers and supported businesses aimed at enabling timely payment, issue resolution and building compliant process
Customer contact for early collection, escalation and resolution to ensure collection per payment terms
Resolve customer inquiries promptly & accurately, by understanding customer market & needs
Proactively and timely partner with P&L, finance & operations teams to drive past dues reduction
Support prompt customer resolution of issues; proactively raise customer disputes, initiate escalations and follow up on snag for timely resolution
Manage assigned portfolio and set collections targets including review of client data, patterns and key trends
Proactive follow up on timely and accurate cash application through provision of support
Delivery of manual customer invoices and dispatch of statements
Identify and log customer complaints, disputes in the system
Be responsible for customer financial order approval/releases (if needed), by balancing the needs of the customer with the financial realities of their liquidity
Have a controllership overview of the dunning cycle/letters
Deposit/Banking of customer cheques where the need arises
Support Cash Application team gathering payment details from customer and reconcile account if needed
Accomplish all responsibilities in line with GE’s compliance and integrity requirements
Reporting, Metrics + Op. Mech.:

Ensure completeness of documentation and weekly visibility of collectible and non-collectible AR
Track all non-collectibles, initiate dispute tracking where applicable and provide accurate/complete details
Escalate all accounts with payment risk and follow up for appropriate actions
Publish weekly AR status and quarterly trends by customers as well as cash forecasts
Drive consistent metric definitions & process for measurement across all platforms
Leadership + Controllership:

Ensure compliance/adherence to Global Enterprise Standards & Controllership guidelines
Coordinate O2C and WCS teams, GE businesses, Controllership & Compliance teams
Desired Characteristics

Sound computer skills: Excel is required
Knowledge of business revenue recognition and Controllership policies
Willingness to drive issue resolution & manage escalations
Ability to deal effectively with rapid & changing priorities
Good communications skills to manage stakeholder expectations
Ability to adapt quickly to changes
Qualifications/Requirements

Degree in Finance or Business Management or equivalent knowledge or experience or sound collections (3+ years) experience
3+ years O2C or finance experience & exposure to virtual/remote team
Experience of work with multiple teams both GE & 3rd party across region
Ability to influence & work collaboratively with matrixed teams
Strong communicator, building relationships with internal partners & external customers
In Nigeria: a valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
In Nigeria: must have valid authorization to work full-time without any restriction in Nigeria
In other countries than Nigeria: must have valid authorization to work full-time without any restriction in the role’s location
How to Apply
Interested and qualified candidates should:
Click here to apply online