An E-commerce Organisation based in Nigeria is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Digital Marketing Officer
Location: Lagos
Job Description
- If you live and breathe digital marketing and love to develop new business opportunities, we want to talk to you. We are looking for a Digital Marketing officer to develop, implement, track and optimize our digital marketing campaigns across all digital channels as well as identify new markets and customer needs in E-commerce & Fintech.
Responsibilities
- Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
- Design, build and maintain our social media presence
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Identify trends and insights, and optimize spend and performance based on the insights
- Brainstorm new and creative growth strategies
- Plan, execute, and measure experiments and conversion tests
- Collaborate with internal teams to create landing pages and optimize user experience
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Instrument conversion points and optimize user funnels
Requirements
- At least 2 years digital marketing experience with a focus on collaboration, brand building and positioning
- Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
- Strong understanding of mobile-first / cloud-native technologies / web services to support integrated customer experiences would be an advantage
- Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
- Experience in optimizing landing pages and user funnels
- Experience with A/B and multivariate experiments
- Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
- Experience in setting up and optimizing Google Adwords campaigns
- Working knowledge of HTML, CSS, and JavaScript development and constraints
- Strong analytical skills and data-driven thinking
- Up-to-date with the latest trends and best practices in online marketing and measurement
- Excellent communication skills to build relationships and negotiate with various stakeholder groups
- An ability to cope with change in a fast-paced dynamic environment experiencing growth and expansion
- Innovative and passionate about making a difference
Job Title: Data Entry Intern
Location: Lagos
Job Description
The Data Entry position is required for product upload and configuration into the company’s E commerce website. The job entails the following:
- Product upload/listing on the website.
- Organizing products according to categories and subcategories
- Gathering product information e.g features & specifications from various sources
- Uploading and resizing product image in all different sizes required for website like thumbnail, large, zoom etc.
- Writing product description with strong Meta keywords for SEO to boost website traffic
- Adding related product information for cross-selling and up-selling
- Updating the prices and products on the website.
Preffered Qualifications
- B.Sc Holder or equivalent.
- No Experience required
- Not more than 27years
- Strong written and verbal communication skills
- Highly organized with great attention to details
- Have a technical bent of mind.
Job Title: Customer Service Specialist
Location: Lagos
Job Description
- Customer Service Specialist is responsible for delivering comprehensive product information and delightful customer service throughout the sales process.
- This position will be selling the company’s products and services.
- They will ensure the customer receives a premium experience with personalized attention.
Essential Functions and Duties
Area of Responsibility:
- Facilitate online sales via the website and all other customer touch points
- Educate customers on products available and navigate them through available payment options
- Follow up with all aspects of each sale until the products are delivered to the customer’s home and customer is fully satisfied
- Well versed and comfortable with the computer and other sales systems
- Troubleshoot and resolve customer issues promptly and successfully by investigating problems, developing solutions, and making appropriate suggestions and recommendations.
Preffered Qualifications
- Prior successful experience working in sales
- Minimum 2years Experience working in a similar role
- B.Sc Holder or equivalent.
- Not more than 27years
- Strong written and verbal communication skills
- Highly organized. Excellent follow-up and follow-through skills
Job Title: Driver
Location: Lagos
Details
- We are looking for a delivery Driver to join our team. Drivers must have a valid driver’s license in addition to any other applicable licenses within the Lagos State.
Essential Job Functions
- Operate company provided vehicles in accordance with company safety policies & procedures
- Pick up & Deliver a variety of packages to different addresses and businesses within established time frames
- Must be Safe, courteous and efficient in the execution of daily scheduled routes while obeying all traffic laws
- Physically load and unload delivery bus.
- Maintain accurate transportation logs including vehicle inspection reports on a daily basis.
Job Requirements
- Excellent customer service skills
- Excellent riding and route mapping skills
- Safe, courteous and efficient in the execution of daily scheduled routes
- Protects organization’s value by keeping information confidential.
- Must possess a valid rider’s license
Job Title: Customer Experience & Support Officer
Location: Lagos
Job Description
- Customer Experience & Support Officer is responsible for delivering comprehensive product information and delightful customer service throughout the credit application process
- This position will be selling the company’s installment payment services.
Area of Responsibility
- Facilitate online sales via the telephone and all other customer touch points
- Educate customers on installment payment options and navigate them through the credit application process
- Processes customer applications and verifies customer information.
- Follow up with all aspects of each credit application until the customer is fully satisfied
- Troubleshoot and resolve customer issues promptly and successfully by investigating problems, developing solutions, and making appropriate suggestions and recommendations.
Preferred Qualifications
- Educated to a Degree level in a relevant numerate discipline (e.g Accounting, Finance, Mathematics, Statistics, Economics)
- Proven analytical experience in a Credit Risk focused role working in either a first line or second line retail credit risk position
- Experience and knowledge of Fintech and Financial Services industry
- Prior successful experience working in sales and/or customer service is a plus
- Not more than 27 years
- Must be able to make sales & collection calls in a fast paced goal oriented credit department.
- Excellent customer service skills and ability to communicate clearly, both written and verbal, in an open, candid and consistent manner with both internal and external customers.
- Must be self-motivated and able to initiate and take action based on circumstances. Collaborates with others to address issues that arise.
- Must also have ability to plan, organize and complete project assignments timely.
Job Title: Marketplace Operations Associate
Location: Lagos
Job Description
- As the Marketplace Operations Associate, you will have the exciting opportunity to help shape the company’s offerings and new products that we launch. You will be the face of the company to sellers/retailers for our services and operations. This entrepreneurial individual will aggressively target local businesses as we develop our go-to-market strategy through market research and identification of gaps in our assortment, positioning, and pricing.
- The role will require engaging retailers at all points of their life cycle. You will have to identify and recruit retailers that deliver competitive pricing and broad product selection on the platform, train sellers, helping them integrate with our product platform and analyze seller performance metrics to help them become successful on our platform. You will also be responsible for sourcing, procurement and general logistics including deliveries and fleet management.
- The ideal candidate will have sales experience, ability to work in an environment with minimal supervision, comfortable working across multiple complex functions and capability to influence external parties.
- The candidate should be comfortable interfacing with technology systems, training other stakeholders on systems and processes and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations.
Role and Responsibilities
- Understand products and services offered by the company and be able to articulate its functions and benefits to external audiences.
- Help define the seller base and industry verticals we target using local knowledge.
- Identify and recruit valuable sellers to expand and fill assortment gaps within the company’s product catalog and establish long-term partnerships
- Own and manage integration of portfolio of sellers and help them become self-reliant through basic training.
- Track and monitor performance and sales of key partners to manage their performance.
- Build relationships with business decision-makers to understand their requirements and present solutions
- Organize daily actions plans and set sales targets in order for the team to meet its objectives
- Have an understanding of the e-commerce industry and competitive environment including knowledge of competitive product offerings
- Work with internal partners to extend reach and drive adoption
- Manage contract negotiations
- Responsible for sourcing, procurement, logistics and fleet management.
Experience/Education Requirements
- Demonstrated success in exceeding sales targets using a solutions oriented approach.
- Excellent communications and presentation skills
- 2+ years’ experience of successful sales experience, Product Merchandizer, Vendor Hunting, Vendor management, Sales management, Sourcing and Procurement preferably within the e-commerce space.
- Results driven with the ability to meet repeated challenges
- Anxious to be a change agent in a fast paced environment
- Ability to work on multiple projects simultaneously and meet tight deadlines under pressure
- Preferred Minimum Education Bachelors Level Degree
Job Title: Business Development Executive
Location: Lagos
Job Description
- We are looking for a Business Development Executive to join our team.
- You should have a strong grasp of current marketing tools and strategies from concept to execution. In this role, you will help expand the company’s financial services partnerships by sourcing, securing and executing deals with key partners
- By collaborating closely with partners in your portfolio, you’ll work together to determine their present and future needs, help shape suitable product and channel initiatives to deliver the best financial services for our customers, as well as maintain and grow revenue for both the company and the partners.
Responsibilities
- Identify, qualify, and build a pipeline of partners (merchants/retailers & lenders) based on the go-to-market priorities for the company
- As the initial point of contact, you will be required to deliver presentations to potential partners that provide an overview of the company, our vision, and the benefits of partnering with us.
- Manage, evaluate, and prioritize a pipeline of partner opportunities with measurable milestones and KPIs
- As the primary partnership manager for lending, become the subject matter expert in that space and serve as a resource to educate other team members on the latest news and innovations
- Own the negotiation process on agreements with input from legal, finance and key internal stakeholders
- Upon execution of agreements, be the key stakeholder and help the Partner effectively manage “kick-off” + “ongoing” go-to-market activities for tactical implementation
- Brainstorm new and creative growth strategies
Requirements
- At least 2 years business development experience with a focus on collaboration, brand building and positioning.
- Additional Experience in financial services, especially lending, is preferred
- Excellent communication skills to build relationships and negotiate with various stakeholder groups
- An ability to cope with change in a fast-paced dynamic environment experiencing growth and expansion
- Innovative and passionate about making a difference
Deadline: 31st December, 2018.
How to Apply
Interested and qualified candidates should send their CV to. recruitment@zerofinance.com.ng
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