MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:
Job Title: Senior Officer – Sourcing (Supervisory)
Location: Lagos
Job Description
- To procure and ensure the delivery of quality goods and services in direct support of the MTN Business, at the right prices/cost, within the stipulated lead time and at the right place.
- To ensure that all purchase orders passing through for payment within MTN finance complies with the standard best practices and policies governing them
- Assess suppliers where necessary, evaluating their products and capabilities as suppliers; and review and compare supplier price quotation.
- Assess strategic, financial, accounting, tax or legal impact of procurement activities to ensure that policy is directed towards achieving the utmost benefit to the company.
- Validate and approve purchase orders within prescribed limits and escalate purchase orders above limits.
- Coordinate the monitoring of purchase orders raised on the computerized system.
- Ensure that complete records of Purchase Orders are properly kept (data packs) and ensure adequate documentation of buying activities in the Purchase Log.
- Review relevant procurement documentation including PR, PO and ensure all relevant information is properly captured on same and that user departments have access as may be required, for tracking.
- Coordinate and distribute RFQs amongst the Buyers and other staff for effective man-hour utilisation, task clarity and efficient delivery of customer’s needs.
- Communicate procurement activities to user departments and liaise with all stakeholders to ensure that process efficiency is upheld.
- Ensure stakeholders compliance with policies and procedures and adherence with all SLAs relating to Procurement Unit.
- Ensure user department get their PR /PO issues resolved amicably.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
- Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hours
- Open Plan Office
Experience & Training
Experience:
- 3 – 7 years’ experience in an area of specialisation; with experience in supervising others
- Experience working in a medium organization
- Experience in purchasing function,
- Proficient in MS Office Applications and other Microsoft tools
- Ability to understand IFS and apply it to work
Training:
- Advanced PC skills
- Proficient use of IFS
Minimum Qualification
- BSc, HND or BEd
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Leader – Customer Operations (Supervisory)
Location: Ibadan, Oyo
Job Descriptions
- Manage the operations and general activities of the customer assistance centre within the regional location.
- Lead and manage a team of customer care representatives to deliver excellent customer care and implement customer service operational plans
- Monitor and prepare periodic report on sales for management review.
- Assist in monitoring customer relationship management (CRM) operations, identifying trends and delivering optimum service to customers.
- Provide technical, procedural and policy guidance to customer care representatives and other operational staff and supervise all technical activities and administrative duties in the customer assistance centre.
- Act as a change agent in the implementation of new initiatives both within the business unit and across the organization including initiatives to reduce churn and increase loyalty of customers within segments.
- Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
- Ensure adherence to schedules and other defined rules and regulations within the assistance centre and that procedures are followed to promote meaningful communications between customers and customer care representatives.
- Co-ordinate and monitor the activities of Customer Care Representatives and facilitate prompt and complete dissemination of relevant information to team members.
- Assist in design, review and update of processes, policies and procedures (PPP’s) in line with organisations value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
- Assist in carrying out customer related research and assist in coordinating customer satisfaction index and brand perception survey.
- Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and techniques and approaches required to optimize services.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Capture and monitor customer complaints and points of improvement and ensure complaints are promptly attended to, queries escalated appropriately and ensure customer informed of status in the resolution process
- Establish and maintain professional business relationship with customers, collection agencies and trade organizations.
- Collaborate with relevant departments’ e.g. marketing in deploying promos
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
- Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.
- Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation and business development
- Report on competitor activities regarding retail sales and services within the regions
- Maintain brand alignment in rendering sales and services in service centre environment
- Manage support services in assigned to the service environment – e.g. security guards, cleaners etc
- Assist the Customer Care Manager in the implementation of service initiatives
- Plan and Execute Team Building Activity
- Oversee technical activities and associated administrative duties in the Service Centre
- Supervise account setup and data entry vigilantly for customers
- Co-ordinate document vetting activities, ensuring the completeness and accuracy of all documents and information.
- Manage customer retention/ loyalty through various initiatives e.g., in-store promos, etc.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Experience & Training
Experience:
- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
- Experience working in a medium organization
- Experience in a customer facing operations environment
- Experience in a supervisory role
- Experience in query resolution
- Experience in general ledger reconciliations
Training:
- Team building
- Practice of supervision
- Conflict Management
- Customer life time value
- Budgeting
- Service Segmentation
- Resource Planning
- Process Engineering
- Product knowledge
- Brand Management
- Loyalty & Churn Management
- Customer Intelligence
- ICT Technologies
- Change Management
- MS Office Suite
- Business Activity Modelling
Minimum Qualification
- BA, BEd, BEng, BSc, BTech or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Manager, Network Security Planning
Loaction: Lagos
Job Description
- Secure MTN strategic network assets through efficient planning, design, optimization and operation of the network.
- Ensure critical enterprise network security infrastructure, architecture and best practices supports the present and future subscriber base as well as MTN products and services.
- Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Participate in the review of Business Processes (headcount, process optimization etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
- Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
- Ensure minimal loss on CAPEX/network operations from a network security perspective – target to be determined.
- Serve MTNN’s customers and provide solutions to improve the customer experience.
- Drive an increase in MTNN’s Net Promoter Score
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
- Partner with MTNN’s Ecosystem Partners to deliver business value.
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Ensure development of enterprise network security architectures (e.g., people, processes, technology)
- Manage development of security architectural and development standards for all Network domains – (Data Centre, Radio, Core, IP, etc)
- Develop Network security monitoring and performance management process to improve customer experience
- Ensure network segments, network security elements such as firewalls and anti-DDoS, Load balancers, IPS, SS7,VPN, Two Factor authentication, TACASS, WAF, syslog etc. are designed and implemented optimally to secure MTN infrastructure perimeter, data centers and entry points
- Determine a holistic view of security requirements by evaluating current security operations and requirements; researching Network security standards; studying architecture/platform; identifying integration issues and preparing cost estimates;
- Ensure network security performance and optimization inputs reflect in new designs & configuration to ensure alignment with performance strategy and KPIs
- Ensure development of network security architecture for network operations as well as MTN developing business areas (Mobile, colocation, Enterprise, digital, EBU)
- Define network reference architecture (IT & telecoms) to manage threats, monitor implementation & compliance
- Ensure that technology, infrastructure, topology and capacity are designed to achieve performance KPIs as well as commercial targets
- Refine MTN Security reference architecture and test this architecture against MTN implementation and update as part of continuous security posture improvement
- Define future state security architectures in alignment with MTN technology strategy
- Manage CAPEX/OPEX Budget and support the end-to-end business planning process (PPOE presentation, BoQ and Equipment ordering)
- Obtain inputs and validate the MTN security reference architecture with key MTN partners and suppliers
- Responsible for design and architectures for MTN wide risk mitigation of key risk areas
- Determine holistic view of security requirements by evaluating current security operations and requirements; researching network security standards; studying architecture/platform; identifying integration issues and preparing cost estimates;
- Evaluate and manage outsourced / third-party technologies and hosting environments to ensure they provide adequate protection for the processing, transmission, and storage of MTN’s information;
- Manage development of architectural and development standards for all network devices and their security;
- Ensure standardized and aligned approach driven from Group Information Security for security architecture across MTN including own OPCO.
- Integration of designs to enterprise solutions such as response, monitoring, authentication, compliance etc.
- Provide periodic feedback to management about IP Network Security programs.
- Support the implementation of local and Group wide procedures, processes and awareness, security measures as well as other security solutions to ensure the security of all data, networks and new products and services.
- Awareness of vectors and threat landscape and continuously seek self-professional development to sharpen capabilities in an evolving digital world.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Coach and train IP Network Security team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hours
Experience & Training
Experience:
- 9-17 years of relevant working experience in GSM Network planning & operations (specifically security).
- 5 Years’ experience in managing and implementing large scale IP Network security projects
- 5 Years’ experience in GSM Network operations, planning , design and capacity management (specifically Security)
- 5 Years’ experience in IP core network technologies of a telecom environment
- Experience in forecasting long term network growth and technology direction
- 4-5 years working experience in managing information security in a large organization
- Experience in designing and implementing organisation wide IP Network security architecture and framework
- Advanced working understanding of the information technology and networking environment of a telecom company
Training:
- Relevant GSM / 3G /4G/5G Technical Training (Focusing on Cyber Security)
- Relevant Planning, Forecasting & data analysis trainings.
- Business Planning, Financial Evaluation and business feasibility reporting
- Financial Management
- New technologies seminar / training
- Vendor/Contract management training
- People management training
Minimum Qualification
- B.Eng, BSc, BTech or HND.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Internet Service Planning Engineer (Internet and Data Services)
Location: Lagos
Job Description
- Development of National Internet Strategy, ISP infrastructure development, service backbone and distributed point-of-presence (POP) infrastructure and be responsible for interfacing with Internet Service Providers and IP Datacomms Team to define and implement best fit architecture for realization of new internet service objectives
- Develop and control NWG methodologies for acquisition and distribution of Public (internet ) IP addressing and Autonomous System numbering for achievement of the organization’s internal and external data service obligations.
- Design and develop internet Point of Presence sites and infrastructure.
- Design and plan service provisioning for all the MTN fixed data infrastructure.
- Develop and maintain the strategy for continuous achievement of higher cost efficiency and reliability in MTN’s Internet Service Provision plan.
- Receive and review internal/external request for internet access and connectivity and map out the requirements and procedure for successful and cost effective provisioning of required resources.
- Implement accurate performance monitoring techniques to ensure adequate capacity and capability for the achievement of given SLAs, Quality and Class of Service targets for all internet service streams.
- Ensure the production & evolution of Network Security policies and implementation of required amendments as may from time to time be directed by the information security steering committee.
- Support planning and development of Network Performance Management and Provisioning and Service Support Systems used in the planning, delivery and management of MTN’s IP/Data Services and Networks.
- Compile, analyze and present trend reports on internet capacity demand, utilization and availability.
- Develop mitigation action plans for any identified security breaches or loopholes.
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hour
Experience & Training
Experience:
- At least 4 years extensive experience in IT, Telecommunications & systems integration preferably in an ISP environment
- Minimum Cisco qualification of CCNP/CCIP/CCDP level with extensive systems integration and network design experience
- Sound understanding of Telecoms standards & working knowledge of IP/MPLS and BGP peering techniques
- Very good understand of Internet related network services e.g. B-RAS,RADIUS, DNS & DHCP, etc
- Data & Voice networking protocols such as IP, BGP, Frame Relay
- Knowledge of advanced IP routing protocols (BGP, IS-IS, MPLS, etc)
- Understanding of high capacity Packet & circuit transmission technologies & products, e.g. SDH, DWDM, ATM, Frame Relay
- Experience with 3G, HSDPA, GSM, TDMA, CDMA networks will be an added advantage
Training:
- Technical Project Management
- New technologies training
- Telecoms network design and planning principles
Minimum Qualification
- B.Eng, B.Tech, B.Sc or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: GM, IT Design & Delivery
Location: Lagos
Job Description
- To oversee the development of the IT architecture and planning at all levels, and development of new products and services based on business roadmap.
- To oversee solution delivery activities, quality assurance and management of the delivery partners.
- To provide planning and strategy support to the CIO and ensure the company’s IT architecture sustains current and future business requirements.
- Drive an increase in Shareholder return by ensuring that IS Processes are aligned to achieve all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Plan and execute medium to long term projects to enhance revenue assurance operations and identify new revenue opportunities, ensuring compliance with corporate governance procedures and policies
- Develop budget for the division’s operations and services, in accordance with laid down rules and procedures.
- Provide support initiatives that will ensure cost savings and reduction to drive EBITDA growth for the organization. (OPEX/COS savings).
- Actively monitor the approved project budget, ensuring it is used in accordance with MTN expenditure regulations.
- Champion/Sponsor the review of Business Processes (headcount, process optimisation, business optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
- Review MTNN corporate direction and develop Information Services strategy ensuring alignment with MTN corporate strategic objectives and develop plans to support business initiatives and enhance IS support capacity.
- Provide support for Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
- Assess resource requirements for the department and develop budget for the Enterprise Services function and regularly monitor resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
- Monitor changes in regulations and technology that may affect revenue assurance functions in MTNN and ensure revenue leakage is minimised.
- Drive planned strategy for the successful delivery of MTN group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
- Improve MTNN’s Net Promoters Score
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
- Facilitate and guide the processes for identification and justification of the information technology requirements of the various business sectors and co-ordinate the initiation of project proposals for meeting the requirements.
- Ensure the strategic policy development processes are in accordance with norms and standards of MTN Group.
- Ensure that corporate governance is implemented and adhered to within the IS division.
- Direct the development of optimal and integrated IS plans for MTNN, consolidating various IT business plans and ensuring plans have clear indications of expected value contributions and in line with corporate vision and mission.
- Develop framework, policies, standards, methodologies and procedures to guide IS operations and to enable the division to provide high quality services to customers and attain set goals and objectives of MTNN.
- Lead the development comprehensive IT and data architecture that will balance the business, financial and technical demands both now and into the future and serves as a map.
- Facilitate the coordination of the various aspects related to Information Systems Planning, such as the plan quality, the stakeholder’s requirements, plan outcome, etc.
- Regularly monitor, review and report progress against the integrated IS plan and conduct business risk analysis, review technical audits and project post-implementation reviews.
- Review risk for IS systems, develop IS Risk Management Strategy and ensure the deployment of risk mitigating action plans and business continuity of MTNN operations.
- Create an ‘IS blueprint’ that addresses business needs and takes into consideration the Data Architecture, Systems Architecture and Computer Architecture of the organization and ensure that the business has a reliable 5 year IT roadmap covering potential industry developments as well as ISD initiatives.
- Provide technical leadership /advice in the formulation and development of enterprise framework, policies/guidelines and ensure compliance of operations with MTN policies and procedures.
- Lead and collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the department.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Identify, evaluate and track the development needs and performance of Enterprise Services staff, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
- Coach and mentor the IS team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
- Deliver business value through partnership with MTNN’s Ecosystem Partners
- Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
- Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hours
Experience & Training
Experience:
- 12 years working experience including;
- Senior management track record of 3 years or more in strategy formulation, technology forecasting, enterprise architecture, network economics, project management, operations management, strategic planning and quality control management.
- Experience in relevant industry/sector
- Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
- Worked across diverse cultures and geographies
Training:
- Information Architecture
- ITIL Foundation Certificate, Practitioner in Availability and Capacity Management will be an added advantage
- Performance Testing execution and overall methodologies
- TOGAF, COBIT, Agile
- Self training on Digital and mobility frameworks
- Information Systems Security Certification
Minimum Qualification
- BSc, BEng or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online
Deadline: 13th May, 2019.
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