Human Capital Partners (HCP) – Our client is a technology-enabled logistics company that offers reliable and secure parcel shipping services within Nigeria. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, they seek to recruit a dynamic, exceptional and results-oriented professional to fill the position below:
Job Title: On-boarding Receptionist
Location: Lagos
Responsibilities
- Answer, screen and direct telephone calls
- Take and relay messages
- Receive visitors
- Deal with queries from public and customers
- Provide general administrative and clerical support
- Receive and sort mail and deliveries
- Schedule and maintain appointment diary where required
- Organise conference and training room bookings
- Tidy and maintain the reception area
Requirements
- A first degree in any discipline from a reputable institution
- Minimum of 1 year administrative/ clerical experience
- Excellent use of Microsoft Office applications
- Excellent written and oral communication skill
- Active listening skills and customer centric nature.
Job Title: Relationship Manager
Location: Lagos
Responsibilities
- Understand customers’ needs and develop plans to address them
- Resolve customers’ complaints quickly and effectively
- Identify key staff in client companies to cultivate profitable relationships
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, delivery, payment and customer service processes
- Manage customer business communication and collaborate to ensure customer satisfaction
- Handle and follow-up with customers’ invoice and payment
- Handle daily, weekly and monthly reconciliation issues with customers
Requirements
- A first degree in any discipline from a reputable institution
- Minimum of 5 years Sales/ Marketing experience
- Excellent use of Microsoft Office applications
- Excellent written and oral communication skills
- Strategic thinker with good analytical and problem solving and skills
- High self-organisation and self-motivation
- Process driven and goal oriented with ability to work under little or no supervision
- A change agent and influencer with strong research orientation.
Job Title: Process and Training Development Specialist
Location: Lagos
Responsibilities
- Conduct training needs analysis to identify and drive suitable initiatives across the core business Key Performance Indicators (KPIs)
- Design overall training and scalable development plan that addresses the need and expectations of the business
- Analyze and review business processes and ensure updated training on every process change
- Interphase with technology team and lead user experience test before deployment
- Develop the Standard Operating Procedures (SOPs) in collaboration with the operations team
- Develop different end to end training materials
Requirements
- A first degree in any discipline from a reputable institution
- Minimum of 4 years’ experience designing and executing training program
- Excellent use of Microsoft Office applications
- Excellent written and oral communication skills
- Technology savvy, having ability to learn fast and comfortable with different technology platforms.
- Creative, problem solving and interpersonal skills
- Unconventional adaptable capacity development skills
- A process-oriented, data driven and agile trainer who has a knack for getting things done
- A change agent and influencer with strong research orientation.
Job Title: Order Management Officer
Location: Lagos
Responsibilities
- Ensure adherence to appropriate order flow and service-level agreements
- Communicate with all interfacing team and customers in a professional and concise manner
- Manages customers order from end to end
- Track and report order statuses while making sure orders ship are without issue
- Research and resolve chargebacks from customers to prevent future occurrences
Requirements
- A first degree in any discipline from a reputable institution
- Minimum of 2 years Order management/ supply chain operations experience
- Excellent use of Microsoft Office applications
- Process driven, organised and customer-centric
- Good time management, analytical and critical thinking skills
- Excellent written and oral communication skills.
Job Title: Inventory Control Officer
Location: Lagos
Responsibilities
- Maintain records of receipt and issuance of operations items to the end users
- Reconciliation of physical stock with the computer records
- Properly stock items for easy retrieval
- Carry out stock count/ audit as often as possible
- Develop, maintain and adopt the best operational procedure for inventory control
Requirements
- A first degree in any discipline from a reputable institution
- Minimum of 3 years inventory control experience
- Strong understanding and experience of cycle count and stock taking
- Excellent communication skills
- Strong knowledge of excel/ google sheets and ease with a variety of tech platforms, including inventory tool and reporting
Job Title: Vetting Officer
Location: Lagos
Responsibilities
- Screen and vet candidates with law enforcement agencies and/ or private agencies
- Give sound recommendations in relations to individual vetting status
- Develop and document all security vetting procedures in order to meet the company need
- Provide strategic direction for background check activity within the organisation to ensure that current and future needs of the organisation are met
- Liaise with law enforcement agencies for document verifications
- Vet all documents/ information provided by courier personnel before onboarding
Requirements
- A first degree in any discipline from a reputable institution
- Minimum of 2 years related experience as a Documentation/ Vetting Officer
- Excellent use of Microsoft Office applications
- Ability to demonstrate initiative and proactive approach to problem-solving
- Excellent written and oral communication skills.
Job Title: Fleet Management Officer
Location: Lagos
Responsibilities
- Manage real-time fleet capacity
- Lead communications with the fleet for ongoing orders
- Give structured and actionable feedback to the Head, Fleet Management
- Ensure smooth operations by ensuring that couriers are available for order fulfilment
- Manage fleet tracking and oversee prompt servicing of customer requests
- Ensure all couriers adhere to the company’s regulations, service-level agreements and standard operating procedures
- Monitor and ensure fleet operations follow local rules and regulations
Requirements
- A first degree in any discipline from a reputable institution
- Minimum of 2 years Fleet management experience
- Excellent use of Microsoft Office applications
- Excellent written and oral communication skills.
Job Title: Customer Support Officer
Location: Lagos
Responsibilities
- Provide support to live operations while ensuring that queries are promptly resolved
- Provide support that ensures orders are delivered in excellent condition
- Answer customer inquiries via phone, email and in person
- Maintain and update customers database, including notes about interactions
- Prepare reports about customer queries
- Make recommendations to management to improve customer experience
Requirements
- A first degree in any discipline from a reputable institution
- Minimum of 2 years customer service/ support experience in delivery operations
- Excellent use of Microsoft Office applications
- Excellent written and oral communication skills.
Job Title: In-Processing Officer
Location: Lagos
Responsibilities
- Screen and vet candidates with law enforcement agencies and/ or private agencies
- Create courier personnel profile on the company platform
- Update and maintain all required documentation on the company platform
- Create courier personnel’s wallet account
- Issue kits and starter packs to documented personnel
Requirements
- A first degree in any discipline from a reputable institution
- Minimum of 2 years related experience as a documentation/ in-processing officer
- Excellent use of Microsoft Office applications
- Ability to demonstrate initiative and proactive approach to problem solving.
- Excellent written and oral communication skills
How to Apply
Interested and qualified candidates should send their CV to: recruitment@hcp-ng.com using the Job Title as the subject of the mail.
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