Job for Customer Service Representative at Phyatex International

Phyatex International provides consulting, training and recruitment services to organisations. We access the employment needs of our clients and provide solution.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Description

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.

Deadline: 31st December, 2019.

How to Apply
Interested and qualified candidates should forward their Applications to: careers@phyatexintl.com.ng with the “Job Title” as subject of the email.