Christian Aid (CA) is a UK-based international NGO, partnering with others to end poverty in Africa. At the heart of this vision is the transformation of the lives of people who live in poverty, empowering them to have a brighter future. Christian Aid works in more than 30 countries and has been operating in Nigeria since 2003. The Nigeria Country programme focuses on Community Health and HIV, Accountable Governance including humanitarian response and Gender.
We are recruiting to fill the position below:
Job Title: Senior Operations Coordinator
Location: Maiduguri, Borno
Reports to: Business Systems Manager
Type of contract: Fixed Term
Contracted hours: 35
Contract length: Six month
Role Purpose
- The role holder will support Christian Aid’s humanitarian response in the North East with special focuses on operations.
- He/she will be responsible for leading the team responsible for procurement, logistics, human resources and administration within the humanitarian response to enable the team to function smoothly and effectively.
- Proactively taking responsibility for making things work, for example managing the relationship and performance of external suppliers and service providers and ensure that sub offices function optimally.
- She/he will support Christian Aid’s funded programmes which are implemented by Christian Aid and its partners in Borno and other northeast states.
- The role holder will be representing Christian Aid in sector working groups meetings/activities and engage in the right networks. The role reports to the Business Systems Manager.
Role Context
- The role is positioned in the Business Administration, HR & IT role family. Based within the humanitarian response, the focus of the role is to ensure core business systems function within the humanitarian response including sub offices.
- The role will be working closely with the Business Systems Manager to coordinate the human resource, administrative, logistics and procurement activities in the humanitarian response.
- It manages CA property, sources and secures various contracts (with suppliers, service providers, consultants).
- It is the custodian of assets and responsible for all health and safety issues pertaining to staff and visitors.
- The role will be highly involved in change processes working closely with the Humanitarian Response Manager and the Business
Role Profile
- Systems Manager to implement new policies and systems across the humanitarian response as they are rolled out.
- The role will be involved in recruitment of new staff and ensures that staff are properly inducted.
- The role also oversees, leads, line manages and builds the capacities of other staff members within the team.
- The role is fundamental to creating a conducive working environment for all staff in the humanitarian response.
Key Outcomes:
- Compliance with Christian Aid policies, procedures and standards especially in the areas of IT, Information Management, Administration and general operational systems.
- Effective and efficient business operational systems in place throughout the humanitarian response and sub offices and for managing relationships with partners and external suppliers.
- High quality advice and support provided to staff and to the Humanitarian Response Manager.
- Accurate maintenance of data relating to office administration and operations including monthly, quarterly and annual reporting and fulfilment of all Christian Aid procedural requirements.
- Working closely with the Humanitarian Response Manager, ensures the office is properly registered (including renewal of licensing) and in compliance with local Legislation (including labour and operational laws in Borno State).
- Effective management of external suppliers working to agreed service level agreements or contracts (e.g. consultants, landlords, internet service providers, IT maintenance companies, security firms etc.)
- Management and development of high performing team who are meeting their objectives
Relationships:
- External: Build strong relationships with partners, networks, donors, stakeholders and community beneficiaries.
- Internal: Build strong relationship with program departments, FSL/WASH Staff, MEAL officers, program managers, M&E units and all in-country and global staff.
Decision Making:
- Make decisions in order to manage team effectively, from recruitment of volunteers and program staff to day to day management of team members.
- Also providing technical input and overall leadership on all logistics, administration and procurement issues.
- Day to day decision to ensure adequate support to projects are running effectively and higher levels decisions on supporting the projects informed by Christian Aid’s strategy and strategic focus areas.
Analytical Skills:
- Works on complex specialist/ technical issues. Problems and issue, risks and benefits may have implications across several departments.
- Required to develop new ways of doing things to better meet program goals requiring substantial creative or analytical ability.
Developing self and others:
- Has direct responsibility for developing, coaching and motivating a team or teams of colleagues/project team members. Focus will be on advising and guiding project leads on policy issues/high level procedures.
Person Specification
Applied Skills/Knowledge and Expertise
Essential:
- The post holder should have a first Degree in any of the Social Sciences – Business Administration, Public Administration, Economics, with 5-7 years’ experience of working in humanitarian response with local and/international partner organizations.
- Strong positive attitude and ability to manage a wide range of issues of complicated issues, indicated by 5-7 years learning period.
- Ability to manage and lead a team
- High level of integrity
- Fluency in verbal and written English
- Understanding of the working of NGOs
Desirable:
- Post graduate degree and membership of relevant professional body.
- At least a 5 years humanitarian response experience especially in the areas of administration, procurement and logistics.
- Familiar with office operations in the Northeast Nigeria context.
- Ability to communicate fluently in Hausa and English language.
IT Competency required:
- Intermediate
Competency Profile
LEVEL 2 – You are expected to be able to:
Build Partnerships:
- Take on different work when necessary to achieve a team or organisational goal.
- Actively consult with others to ensure you understand their needs or goals.
- Listen to and take on board fresh perspectives and views even if you initially disagree with them.
- Maintain on-going relationships with individuals and contacts through networks, based on mutual rapport and respect.
Communicate Effectively:
- Make complex things simple for the benefit of others.
- Actively listen and question to check your understanding and draw out others when they are not expressing themselves clearly or seem to be holding back.
- Be sensitive to what others may be feeling, based on what they say, how they say it and their non-verbal behavior, adapting your style and approach to fit.
- Address difficult issues when they arise, being honest and open.
Steward Resources:
- Implement ways to reduce the inefficient use of resources or pass the ideas on to someone who can make them happen.
- Estimate the resources needed to achieve your own work plans or objectives and to deliver them in the most efficient and cost-effective way.
- Set and communicate realistic timelines for achieving tasks, working out how best to adapt as priorities change or unforeseen circumstances arise.
Deliver Results:
- Prioritise, plan and monitor own work to meet own and team deliverables to agreed performance or quality standards.
- Acknowledge others’ priorities whilst being prepared to say “no” if there are genuine reasons why their needs cannot be met.
- Use logical processes and relevant tools and techniques to report on information or analyse options.
- Make timely and considered recommendations or decisions based on analysis of available data, information and evidence.
Realise Potential:
- Evaluate your own work and actively address gaps in knowledge and skills, without prompting.
- Recognise how you react to feedback and manage reactions positively, acting on specific feedback from others.
- Share your knowledge where it will help others to be more effective.
- Provide instruction, constructive feedback and guidance to others to help them learn.
Strive for Improvement:
- Constructively challenge existing practice.
- Seek better ways of doing things, taking into account the possible implications.
- Make positive suggestions on a way forward when faced with challenges even if these falls outside own scope of work.
- Look inside and outside Christian Aid for new ideas and evaluate them for own work.
Remuneration
Salary (full time): N9,871,478
Interested and qualified candidates should:Click here to apply
Application Deadline 23rd October, 2018.
Interview Date 6th November, 2018.
Job Title: Grants and Compliance Coordinator
Location: Maiduguri, Borno
Department: International
Reports to: Programme Development and Funding Manager, West Africa
Type of contract: Fixed Term
Contracted hours: 35
Contract length: 6 months
Role Purpose
- The Grants and Compliance Coordinator plays an integral role in effective grants and contracts management.
- The role will conduct and support daily financial compliance operations of Christian Aid. This will comprise setting up compliance monitoring systems; producing compliance reports; review and evaluate the effectiveness and efficiency of operations, reliability of financial reporting, compliance with applicable laws and the safeguarding of assets, perform and report back on internal assessments to ensure that financial control, financial guidelines and other control procedures are in place and are being properly implemented and managed, capacity building of partners; financial and risk monitoring; and ensuring compliance with Christian Aid and donor requirements.
Role Context
- The role is based in Maiduguri, Nigeria.
- The Grants & Compliance Coordinator is a key position for overseeing all aspects of Christian Aid’s Grant administration, financial compliance, risk management, and financial reporting.
- The role is key in providing support to Christian Aid Nigeria to ensure excellence in project, budget and grants management and delivery of intended outputs and impact.
Key Outcomes
- Ensure that all CA project financial and operational activities are in compliance with Nigeria law (tax laws, CSA laws and government pension agency laws), donor rules and regulations, and CA policies and standards.
- Develops an annual customized compliance monitoring plan, including evaluation tools, standards, ethical considerations, and schedule to evaluate all CA project or remote staff/office locations, and to revisit sites needing extra attention.
- Develops compliance framework for CA; including compliance checklists for the various business processes, transaction classes, country laws governing NGO operations, and specific donor requirements.
- Periodically reviews and updates the compliance monitoring checklist and other tools to stay current with CA procedures and policies.
- Examines the effectiveness of internal controls and compliance within CA Nigeria policy framework and identifies gaps in procedures and controls systems and provides recommendations to the Country Leadership Team for strengthening them.
- Follows-up on recommendations to ensure they have been implemented and adhered to.
- Tests internal controls, targeting high risk areas, including procurement, workshops, vehicle usage, inventory control and cash advance management, payroll and Fleet Management.
- Documents internal control weaknesses and compliance deviations and their impact and makes recommendations to address these weaknesses.
- Monitor the performance of all financial and operational functions within CA. Ensure that all staff are well versed in donor and CA policies and procedures and are adhering to such standards.
- Develop a plan and evaluation tools, and then carry out independent appraisals and verifications of the effectiveness of CA and donor policies, procedures and standards, and applicable Nigeria law, by which CA Nigeria financial resources are managed.
- Monitor and following-up on recommendations from the internal and external auditors to ensure the recommendations have been implemented and adhered to.
- Conduct thoroughly documented investigations of whistle-blower cases, and suspected fraud and will directly interface with the PDFM on these or other specific cases.
- Identifies gaps in knowledge and skills and provides recommendations for training.
- May be requested to provide training directly to staff.
- Prepares detailed reports of each compliance review and other task assignments, with prioritized findings and recommendations.
- Technical guidance and support in preparing for and managing donor audits.
Relationships
External:
- Maintains and builds relationships with donors, and other relevant external agencies
Internal:
- The position is line managed by the Programme Development and Funding Manager. The role links up strongly with various Christian Aid teams including the Finance Team, Restricted Funds Team, Program Managers, Internal Audit, and Local implementing partners
Decision making
- Make decisions in order to manage team effectively, from recruitment of volunteers and program staff to day to day management of team members. Also providing technical input and overall leadership on all logistics, administration and procurement issues. Day to day decision to ensure adequate support to projects are running effectively and higher levels decisions on supporting the projects informed by Christian Aid’s strategy and strategic focus areas.
Analytical Skills:
- Works on complex specialist/ technical issues. Problems and issue, risks and benefits may have implications across several departments.
- Required to develop new ways of doing things to better meet program goals requiring substantial creative or analytical ability.
Developing self and others:
- Has direct responsibility for developing, coaching and motivating a team or teams of colleagues/project team members. Focus will be on advising and guiding project leads on policy issues/high level procedures.
Person Specification
Applied skills/knowledge and expertise:
- Essential:
- Minimum undergraduate degree in Accounting, Finance, Business Studies, Auditing or related field.
- Experience of managing grants/contracts from institutional donors (ECHO, DFID, Global Fund, UN)
- Experience of setting up and managing donor compliance monitoring systems, financial management of grantees, including grantee budgets and audits, grants disbursement and appropriate deployment of grants.
- Strong financial skills encompassing proposal budgeting, income tracking, budget monitoring and financial reporting
- Ability to provide clear guidance on donor policies and procedures to other staff
- Desirable:
- Experience of working in a global team and distance support
- Understanding of partnership approach to international development
- Network and alliance building
- IT competency required
- Intermediate
Competency profile
LEVEL 2 – You are expected to be able to:
Build Partnerships:
- Take on different work when necessary to achieve a team or organizational goal.
- Actively consult with others to ensure you understand their needs or goals.
- Listen to and take on board fresh perspectives and views even if you initially disagree with them.
- Maintain on-going relationships with individuals and contacts through networks, based on mutual rapport and respect.
Communicate Effectively:
- Make complex things simple for the benefit of others.
- Actively listen and question to check your understanding and draw out others when they are not expressing themselves clearly or seem to be holding back.
- Be sensitive to what others may be feeling, based on what they say, how they say it and their nonverbal behavior, adapting your style and approach to fit.
- Address difficult issues when they arise, being honest and open.
Steward Resources:
- Implement ways to reduce the inefficient use of resources or pass the ideas on to someone who can make them happen.
- Estimate the resources needed to achieve your own work plans or objectives and to deliver them in the most efficient and cost-effective way.
- Set and communicate realistic timelines for achieving tasks, working out how best to adapt as priorities change or unforeseen circumstances arise.
Deliver Results:
- Prioritize, plan and monitor own work to meet own and team deliverables to agreed performance or quality standards.
- Acknowledge others’ priorities whilst being prepared to say “no” if there are genuine reasons why their needs cannot be met.
- Use logical processes and relevant tools and techniques to report on information or analyse options.
- Make timely and considered recommendations or decisions based on analysis of available data, information and evidence.
Realize Potential:
- Evaluate your own work and actively address gaps in knowledge and skills, without prompting.
- Recognize how you react to feedback and manage reactions positively, acting on specific feedback from others.
- Share your knowledge where it will help others to be more effective.
- Provide instruction, constructive feedback and guidance to others to help them learn.
Strive for Improvement:
- Constructively challenge existing practice.
- Seek better ways of doing things, taking into account the possible implications.
- Make positive suggestions on a way forward when faced with challenges even if these falls outside own scope of work.
- Look inside and outside Christian Aid for new ideas and evaluate them for own work.
Remuneration
Salary (full time): N8,114,406
Interested and qualified candidates should:Click here to apply
Application Deadline 22nd October, 2018.
Interview Date 30th October, 2018.
Job Title: Facilities Assistant
Location: Maiduguri, Borno
Reports to: Logistics Officer
Type of contract: Fixed Term
Contracted hours: 35
Contract length: Six month
Role Purpose
- Work with the Logistics to deliver a wide range of administrative and support functions. Assisting with facilities, premises and office management within the Humanitarian Response in Borno State including at the sub offices to ensure smooth day to day office operations and optimal functionality of equipment/assets.
Role Context
- The role is positioned in the operations unit based within the Nigeria Country team. This role supports the smooth running of the operations unit with primary focus on smooth and effective facility management.
- It supports in the management of Christian Aid’s property, maintenance of building, health and safety and supports the process of securing various contracts with suppliers, service providers, consultants in line with Christian Aid’s guidelines.
Key Outcomes
- Overseeing the upkeep of equipment and supplies, conduct and document regular facilities inspections, coordinate intra-office equipment movement and ensure adequate documentation.
- Make sure the buildings and grounds; offices, guesthouse and warehouses are maintained, which entails daily and weekly cleaning schedules as well as determining and scheduling repairs, renovation projects, waste reduction improvements and safety inspections. This includes developing and implementing a facility management program including preventative maintenance, life-cycle requirements and supervising of maintenance/ repair of facilities/ equipment.
- Ensure compliance with health and safety standards as well as Christian Aid’s guidelines for facility maintenance.
- Plan and manage facility central services such as cleaning, waste disposal and parking
- Work closely with Procurement Committee to obtain quotes and tenders from vendors and suppliers for repairs while ensuring value for money, calculate and compare costs for goods and services to maximize cost-effectiveness
- Review performance service contracts to ensure facility management needs are being met
- Check completed work by contractors and vendors on facilities before issuance of job completion notes.
- Generate and prepare monthly report on status of Christian Aid’s facilities in the Humanitarian response.
- Oversee environmental health and safety, security of the facilities and respond to requests accordingly.
- Promptly attend to all facility related issues as they arise.
Relationships
- External External suppliers and service providers, consultants, Artisans etc.
- Internal Providing timely support to the Humanitarian staff in Maiduguri and the sub offices in terms of facilities management. Working closely with all employees within Christian Aid.
Decision Making:
- The ability to make day to day decisions to support in office operation with guidance from the Senior Operations Coordinator.
Analytical skills:
- Ability to analyse information, situation and proactively take steps to addressing or preventing loss or damage.
Developing self and others :
- Responsible for managing own workload in accordance with priorities. Works closely with teams to understand support needs and set up mechanisms to deliver on support needs.
Person Specification
Essential:
- Degree in any related field from recognized institution (Facilities Management, Engineering or Management or Business Studies).
- At least 3 -4 years relevant post NYSC experience in related role.
- Experience of managing health, safety, facilities and premises
- Ability to handle multiple demands (multi task).
- Willingness and flexibility to meet the changing requirements of the job.
- Proven ability to prepare reports and maintain complete files and records.
- High level of computer literacy (Word and Excel essential)
- Ability to prioritize within a multi- tasking environment
- Prior experience in a similar role in an NGO is an added advantage
Desirable:
- Membership of relevant professional body/ holds trade qualification in a relevant field.
- Previous exposure to performance management of suppliers/vendors via Service Level Agreements (SLAs) or Key Performance Indicators (KPIs).
IT competency required
- Intermediate
Competency Profile
LEVEL 2 – You are expected to be able to:
Build partnerships;
- Take on different work when necessary to achieve a team or organisational goal.
- Actively consult with others to ensure you understand their needs or goals.
- Listen to and take on board fresh perspectives and views even if you initially disagree with them.
- Maintain on-going relationships with individuals and contacts through networks, based on mutual rapport and respect.
Communicate effectively:
- Make complex things simple for the benefit of others.
- Actively listen and question to check your understanding and draw out others when they are not expressing themselves clearly or seem to be holding back.
- Be sensitive to what others may be feeling, based on what they say, how they say it and their non-verbal behaviour, adapting your style and approach to fit.
- Address difficult issues when they arise, being honest and open.
Steward resources:
- Implement ways to reduce the inefficient use of resources or pass the ideas on to someone who can make them happen.
- Estimate the resources needed to achieve your own work plans or objectives and to deliver them in the most efficient and cost-effective way.
- Set and communicate realistic timelines for achieving tasks, working out how best to adapt as priorities change or unforeseen circumstances arise.
Deliver results:
- Prioritise, plan and monitor own work to meet own and team deliverables to agreed performance or quality standards.
- Acknowledge others’ priorities whilst being prepared to say “no” if there are genuine reasons why their needs cannot be met.
- Use logical processes and relevant tools and techniques to report on information or analyse options.
- Make timely and considered recommendations or decisions based on analysis of available data, information and evidence.
Realise potential:
- Evaluate your own work and actively address gaps in knowledge and skills, without prompting.
- Recognise how you react to feedback and manage reactions positively, acting on specific feedback from others.
- Share your knowledge where it will help others to be more effective.
- Provide instruction, constructive feedback and guidance to others to help them learn.
Strive for Improvement:
- Constructively challenge existing practice.
- Seek better ways of doing things, considering the possible implications.
- Make positive suggestions on a way forward when faced with challenges even if these falls outside own scope of work.
- Look inside and outside Christian Aid for new ideas and evaluate them for own work
Remuneration
Salary (full time): N3,187,627
Interested and qualified candidates should:Click here to apply
Application Deadline 22nd October, 2018.
Interview Date 31st October, 2018.
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