Resource consults is an outsourcing firm,we recruit for organizations and train other organizations staffs. The company consists of fifty staffs, some of which are experienced human personnel.
Job Title: Customer Care Representatives
Location: Lagos
Responsibilities:
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
Requirements:
- Applicants must have a minimum of 2:2 in any discipline from any accredited school.
- Applicants must be familiar with CRM systems.
- Excellent communication skill.
- Must be able to multitask
- Must have a good personality.
Job Title: Human Resource Personnel
Location: Lagos
Location: Lagos
Responsibilities:
- Recruiting, training and developing staff.
- Making sure that staff get paid correctly and on time.
- Pensions and benefits administration.
- Approving job descriptions and advertisements.
- Looking after the health, safety and welfare of all employees.
- Organising staff training sessions and activities.
- Monitoring staff performance and attendance.
- Advising line managers and other employees on employment law and the employer’s own employment policies and procedures.
- Ensuring candidates have the right to work at the organisation.
- Negotiating salaries, contracts, working conditions or redundancy packages with staff and representatives.
Requirements:
- Applicant must have a minimum of Second Class Lower in any field.
- Applicant must have a minimum of one (1) year experience.
- Applicant must be a team worker.
How To Apply
Interested and qualified applicants should submit their CV’s and Application letter to: hr.resourceconsults@gmail.com
Application Deadline 20th November, 2018.
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