Graduate Customer Service Intern Recruitment in an FMCG Firm, 2019

Cornerstone Staffing – Our client, a big player in the FMCG Industry, is seeking application from suitably qualified candidates to fill the position below:

Job Title: Customer Service Intern

Location: Lagos

Job Description

• Our client is looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
• Compile reports on overall customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.
• Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
• Direct or route customer calls to appropriate personnel for assistance.
• Work with customer service manager to ensure proper customer service is being delivered.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.

Knowledge, Skills, and Experience

• Minimum of a B.Sc Degree in any field
• 1-2 years experience in Customer Relationship Management will be a plus.
• Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
• Effective communication and interpersonal skills (both written and verbal)
• Self-motivated and able to work independently and in team environments
• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
• Ability to multi-task and manage several projects simultaneously
• Exceptional customer service and follow up skills

How to Apply
Interested and qualified candidates should:
Click here to apply online