First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
We are recruiting to fill the vacant position below:
Job Title: Head, E-Products Settlement
Ref No: 19000007
Location: Head Office, Lagos
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Description
- Daily supervise the activities of the five sub-units, namely:
- MasterCard Settlement
- VISA Settlement
- Etranzact Settlement
- Interswitch Settlement
- In-House Processes & Support
- Manage the unit for timely and accurate settlement of ALL e-transactions on ALL channels (ATM, POS, Web, Mobile (FirstMobile), Mobile Money (FirstMonie), various e-payment platforms). These include:
- International transactions done by FBN issued cards
- Domestic transactions done by FBN issued cards on channels deployed by other Banks
- Transactions done on FBN deployed channels by cards issued by other Nigerian Banks
- Transactions done on FBN deployed channels by cards issued by international Banks
- Transactions done on other payment platforms (Autopay, Payment Gateway, Corporate Pay, etc.)
- Transaction done on FBN Firstmobile platforms – Interswitch and Etranzact
- Transactions done on the Mobile Money platform
- Handle all administrative matters relating to the Unit – staff and other resources including providing information on duties and responsibilities, staff, etc. of the Unit to such Departments and Units as HCM & D, First Academy, Internal Audit
- Ensure the timely and accurate remittance of collections via the Bank’s Branches on the various e-payment platforms deployed in the Bank, to the various billers in line with agreed SLAs
- Enable processes to ensure timely processing and dispatch of PIN re-issue requests logged on the SLA, PIN mailers requests from Branches and Diaspora Banking customers abroad
- Manage the timely resolution of issues relating to e-transactions with the Switches, Third Party Processors and Correspondent Bank
- Interface and work with FINCON for the internal and external audits of the unit as well as implement audit recommendations.
- Provide accounting procedures (online and settlement entries) for new e-products being launched by E-business Group, Payments and Collections Department and any other section of the bank whose products leverages on the switches. Also ensure that these procedures are smoothly implemented.
- Liaise with stakeholders for review of existing settlement processes with a view to providing automation required for increased efficiency and amendment/correction/enhancement of existing applications
Qualifications
Education:
- Minimum Education: 1st Degree in a numerate discipline.
Experience:
- Minimum experience: 8 years, 3 of which must have been spent in e-Banking/Products
Interested and qualified candidates should:Click here to apply
Job Title: Remote Sales and Advisory Centre (RSAC) Officer
Ref No: 19000009
Location: Head Office, Lagos
Organization: Managing Director
Schedule: Regular
Shift: Standard
Job Type: Full-time
Duties & Responsibilities
- Ensure proper and seamless onboarding of Tier-1 customers opened through digital channels.
- Provide support to customers on Nano lending.
- Aggressive dormant accounts reactivation.
- Engage loan customers for timely repayments.
- Cross-sell and upsell the bank’s products and identify opportunities for new customer acquisition.
- Provides cross-selling opportunity for other products.
- Increase customer stickiness and transactions.
- Respond to customer enquiries and proactively follow up to ensure they are resolved.
Qualifications & Competencies
- A Higher National Diploma (HND) or equivalent qualification in any relevant discipline.
- 0 – 2 years’ relevant work experience in FirstBank.
- Baseline knowledge of the bank’s products and services.
- Baseline knowledge of applicable policies, processes and procedures.
- Baseline understanding of risk management practices.
- Excellent customer service and relationship management skills.
- Strong interpersonal and communication skills (oral and written).
- Strong sense of responsibility, accountability and dependability.
- Intermediate use of basic technology tools.
Interested and qualified candidates should:Click here to apply
Job Title: Head, E-Product Operations
Ref Id: 1800002Q
Location: Head Office, Lagos
Job: FBN GEN. Job Family
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Description
- Supervison of e-Products Operations which consist of the following units/teams:
- E-Product Settlement
- Investigations and Case Management (Dispute Resolution) / Channel Services.
- Card Processing and Logistics
- E-Product Customer Support Services and Channel Monitoring
- Oversee timely and accurate settlement of all e-transactions on electronic channels (ATM, POS, Web, Mobile (FirstMobile), Mobile Money (FirstMonie), Agent Banking, Web payments various e-paymet platforms). These include:
- International transactions done by FBN issued cards
- Domestic transactions done by FBN issued cards on channels deployed by other Banks
- Transactions done on FBN deployed channels by cards issued by other Nigerian Banks
- Transactions done on FBN deployed channels by cards issued by international Banks
- Transactions done on other payment platforms (Autopay, Payment Gateway, Corporate Pay, etc)
- Transaction done on FBN Firstmobile platforms – Interswitch and Etranzact
- Transactions done on the Mobile Money platform
- Transactions done by Agent Banking
- Handle all administrative matters- Identify resourcing needs, an escalate resourcing requirements and challenges. Ensure proper coordination of leave schedules. Identify training and development needs of staff and ensure necessary training and coaching are provided.
- Oversee and monitor the activities of the department as it relates to other Departments and Units such as HCMD, First Academy, Internal Audit, FINCON, e.t.c.
- Oversee, monitor and ensure that the activities of the Settlement team is in line with agreed SLAs for all remittances of collections via the Bank’s Branches on the various e-payment platforms deployed in the Bank, to the various billers.
- Proactive process review initiatives with a view to optimising them and bench mark best practise.
- Provide guidance and support in ensuring timely resolution of issues relating to e-channel transactions with the Switches, Third Party Processors and Correspondent Bank
- Cooperate with FINCON for the internal and external audits and ensure that recommendations from Internal Control, external and internal auditors are promptly implemented
- Ensure that product governance processes are followed in the introduction and implementation of products.
- Ensure that product papers are completed following the approved template, and are reviewed by E-PO before implementation
- Ensure customers’ disputes/claims regarding e-channel transactions are resolved within TATs: Provide support and guidance to the various teams.
- Identify key business risks and proactively proffer solutions to prevent them
- Ensure all teams deliver excellent services as contained in the teams’ Standard Operating Procedure
Qualifications
Education:
- Minimum Education: 1st Degree in a numerate discipline
Experience:
- Minimum experience: 8 years, 3 of which must have been spent in e-Banking/Products.
Interested and qualified candidates should:Click here to apply
Job Title: Head, Trade Services
Ref Id: 19000008
Location: Head Office, Lagos
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Description
- Ensure that First Bank delivers superior level of customer service in Trade Services for Corporate Banking customers
- To provide consultation to RMs / customers in structuring transactions
- Assist in the marketing of Trade Services to active and non-active customers, seeking referrals from client base, including tracking transaction statistics and limit utilization
- To ensure compliance of all internal procedures and operations controls.
- To identify process re-engineering opportunities for improved business practices and cost savings and continuously upgrade the Quality Management Systems in the department
- Ensure that Trade Finance Services provides value added consultative services to its internal and external customers, proposing trade solutions that will customize customer’s financing to reduce working capital
- Co-ordinate activities of the Unit in accordance with identified bank goals to obtain optimum efficiency, and maximize profits by performing the assigned duties personally or through subordinates. Maintain a close working relationship with team colleagues, sharing information and working together to deliver a high-quality support to service users (internal and external customers).
- Serves as the key liaison person for RMs within the unit and carries out tasks and activities relating to trade transactions for various RMs. Also, shall act as the Risk Self-Assessment (“RSA”) facilitator (as and when called upon) on trade transactions for the business units and business processes and supports smooth conduct of trade transactions
- Maintain awareness and knowledge improvement environment and develop theory and methods to improve same for members of staff within the Bank
- Uphold, safeguard and promote the bank’s activities in the Forex utilization in a way that does not contravene the rules and regulations of the CBN
- Anticipate research and report on future changes in import/export laws and in relevant local territory practices, and ensure such knowledge is factored into the planning of the BU’s own strategy, resources and procedures.
- Maintain and share with colleagues as appropriate, personal knowledge of all relevant import/export law and procedures; tariffs and duties; licenses and restrictions
- Plan and implement import/export strategy and activities consistent with overall growth of our market share.
- Manage all staff reporting to the position to effectively train, evaluate, motivate, delegate and monitor their activities
- Use personal judgments and initiative to develop effective and constructive solutions to challenges and obstacles in import/export activity and procedures
- Supervise Team Lead 1 which oversees form M Processing, LC establishment, cash confirmation, clean line, loan booking, etc.
- Supervise Team lead 2 – which oversees Export, Bills for Collections, invisibles (PTA /BTA)
- Authorization of confirmation and refinancing of letters of credit on Finacle – UNLIMITED AMOUNT
- Direct supervising of ESTACODES and Payments of Management Allowances such as medicals leave allowances, etc.
- Authorize and coordinates Emerging corporate transactions and forging transactions trade dynamics
- Direct Supervision and coordination of Standby letters of credit issuance, oil transactions, performance bonds
- Attend to enquiries and correspondences and interface with internal and external regulatory bodies such as CBN, DPR, NEPC, EFCC, ETC
- Authorizes release of L/C and other Swift messages (MT 202 & MT103 MT700, MT707, MT799, MT999) to correspondent banks $200,000 -$1,000,000
- Initiation and coordination of Internal Reconciliation of open items, cash covers, offshore interests, verification of the various Returns to regulatory bodies.
Qualifications
- Minimum Education: First Degree in any discipline preferably numerate, higher degrees/professional degrees
- Minimum experience – 15-year relevant working experience in foreign operations
Other Requirements:
- In-depth knowledge of Trade Services products, mechanics and risks
- Detailed knowledge on Trade processing and operations
- Strong business sense and commercial judgment
- Good communication and interpersonal skills.
- All round managerial / leadership qualities
- Detailed knowledge of the bank’s mainframe system, and its related systems would be an advantage.
- Good knowledge of Local and foreign Laws and Regulations as it relates to International trade
- Knowledge of various Trade Products and mix to maximize profitability for the bank as well as the importer.
- Must have an in-depth knowledge of import/exports, LC’s, trade transactions, FX rates and banking procedures and charges including that of risk participation.
- Have strong commercial acumen with the ability to analyze the impact of FX and interest rates and delays in shipments on the business
- Thorough knowledge in various ICC publications especially UCP 500 & 600, ISBP, ISP 98, URR 525, URC 522, CBN Foreign Exchange Manual, various ICC publications.
- In depth knowledge of analysis of Standby terms including that of risk participation and syndication and all types of bonds and guarantees
Interested and qualified candidates should:Click here to apply
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