Taxify is the fastest growing transport technology company in Europe with millions of happy customers in 20 countries. We build a smartphone app to take safe and fast rides – all at the tap of a button.
We have now expanded to Africa, offering the revolutionary service in Lagos. We are looking for a thrived Operations Specialist, who can sort up the supply, support the demand and grow Taxify further.
Job Title: Customer Support Specialist
You will:
Represent Taxify in any English spoken market, primarily the local market at first
Support all Taxify users and help them get the most out of our apps
Create loyal fans by showing them we really care
Contribute and share ideas to decrease the workload and improve the quality & speed of Taxify’s customer support
Be a key player in building a support team in a challenging hypergrowth environment
We really want you to:
Understand what does outstanding customer support look like and be ready to go the extra mile
Be always ready to put customers first, be passionate about helping others
Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Taxify
Be a hustler, not stopping after 20 obstacles a day
Have excellent spoken and written English, any other language is a plus
Be passionate about new technology and ridesharing
We offer:
Competitive salary
Amazing experience working in one of the fastest growing start-ups in the world
Unique opportunity to shape the transport industry in EMEA
No corporate BS
A super motivated and talented team to work with
Flexible working hours
Free Taxify credit
How to Apply
Click Here to Apply Online
Job Title: Operations Specialist
You will:
Support all taxify’s business operations in Lagos
Onboard new drivers to Taxify platform
Figure out the logistics of how many drivers are needed where and when
Create loyal fans by handling customer queries like a boss
Train & monitor drivers to ensure quality service
We really want you to:
be good at customer support, sales and negotiations
like data and analytics with strong excel skills
be a hustler, not stopping after 20 obstacles a day
have excellent spoken and written English
be passionate about new technology and ridesharing
We offer:
Motivational base pay and company stock options
Amazing experience working in one of the fastest growing start-ups in the world
Unique opportunity to shape the transport industry in Lagos
No corporate BS
Benefit from working with a super motivated and talented team
Flexible working hours
Free taxi rides!
How to Apply
Click Here to Apply Online
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