Royal Touch Integrated Resources Limited is currently seeking application from suitably qualified candidates to fill the vacant position below:
Job Title: Customer Service Officer
Location: Lagos
Job Description
- Answers customer inquiries via phone, email, and in person
- Directs customers to online resources
- Updates customer records in the system, including notes about interactions
- Pitches ideas for improving customer care
- Build sustainable relationships of trust through open and interactive communication
- Attends weekly staff meetings
- Participates in team-building activities
- Identify and asses customer needs to achieve satisfaction
- Handling and resolving product or services complaint from customers by determining cause of the problem and resolving the best way possible
- Makes recommendations to management to improve customer experience
Requirements
- Must have 2 years of experience in customer service
- HND or B.Sc. /post NYSC certificate
- Must have basic knowledge of computer
- Must have excellent communication skills.
Job Title: Quality Control Officer
Location: Lagos
Job Description
- Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials
- Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the production supervisor
- Approve all finished products by confirming specifications and conducting required tests
- Return products for re-work if needed and complete documentation to confirm re-work
- Document and update inspection results by completing reports and logs
- Keep measurement equipment operating by following operating instructions and calling for repairs.
- Maintain safe work environment by following standards and procedures and complying with legal regulations
- Work with the training department to mentor junior employees
- Update job knowledge by engaging in educational opportunities, reading technical publications, attending seminars
- Accomplish organization mission by completing related results as needed
Requirements
- B.Sc. degree
- 3 years in a leadership or managerial position
- Work authorization security clearance
- Excellent computer skills
- Strong communication skills, having the ability to interpret and teach methodologies
- Understanding of manufacturing methods and procedures
Job Title: Human Resources Manager
Location: Lagos
Job Description
- Maintains the work structure by updating job requirements and job descriptions for all positions.
- Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
- Prepares employees for assignments by establishing and conducting orientation and training programs.
- Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
- Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
- Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
- Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
- Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
- Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
- Maintains human resource staff by recruiting, selecting, orienting, and training employees.
- Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
- Contributes to team effort by accomplishing related results as needed.
Requirements
- A Bachelor’s degree or Master’s in Human Resources Management
- Need up to 3 years of experience
- Adequately informed as regards the laws of hiring
Job Title: Storekeeper
Location: Lagos
Duties and Responsibilities
- Maintain receipts, records, and withdrawals of the stockroom
- Receive, unload, and shelve supplies
- Perform other stock-related duties, including returning, packing, pricing, and labeling supplies
- Inspect deliveries for damage or discrepancies; report those to accounting for reimbursements and record keeping
- Rotate stock and coordinate the disposal of surpluses
- Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control
- Coordinate the handling of freight, the movement of equipment, and necessary minor repairs
Requirements and Qualifications
- Knowledge of proper bookkeeping and inventory management
- Familiarity with standard concepts and best practices in a stockroom or warehouse environment
- Analytical mind with ability to make accurate mathematical computations
- Excellent written and verbal communication skills
- Competencies in data entry, analysis, and management
- Keen attention to detail and ability to effectively manage time
- Ability to safely and legally operate a forklift
- Skills to operate common office equipment
- Minimum of a high school diploma or equivalent
- 2+ years of experience in storekeeping, inventory control, or recordkeeping
- Valid driver’s license and willingness to acquire and maintain forklift certification
- Physical ability to frequently lift and carry materials weighing up to 25 pounds, and occasionally up to 50 lbs
Job Title: Chef
Location: Lagos
Job Responsibilities
- Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales
- Study each recipe and gather all necessary ingredients
- Cook food in a timely manner
- Delegate tasks to kitchen staff
- Inform wait staff about daily specials
- Ensure appealing plate presentation
- Supervise Cooks and assist as needed
- Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy)
- Monitor food stock and place orders
- Check freshness of food and discard out-of-date items
- Experiment with recipes and suggest new ingredients
- Ensure compliance with all health and safety regulations within the kitchen area
Requirements
- Proven work experience as a Chef or Cook.
- Hands-on experience with various kitchen equipment (e.g. grillers and pasta makers)
- Advanced knowledge of culinary, baking and pastry techniques
- Leadership skills
- Ability to remain calm and undertake various tasks
- Excellent time management abilities
- Up-to-date knowledge of cooking techniques and recipes
- Familiarity with sanitation regulations
- Culinary school diploma preferred
Deadline: 20th April, 2019.
How to Apply
Interested and qualified candidates should send their CV to: royaltouchintegrated@gmail.com using the position applied for as the subject
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