Pruvia Integrated Limited – Our client is recruiting suitably qualified candidates to fill the vacant position below:
Job Title: Customer Support Executive
Location: Lagos
Job Description
- We are seeking for qualified applicants for our client as a Customer Support Executive, you will contribute and develop integrated marketing campaigns to promote products sales and services.
Responsibilities
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
Requirements
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Proficient in English (oral and written)
- Strong communication and people skill
Job Title: Marketing Executive
Location: Lagos
Job Description
- As a Marketing Executive, you will contribute and develop integrated marketing campaigns to promote products sales and services.
Responsibilities
- Conceive and develop efficient and intuitive marketing strategies
- Planning, developing and implementing effective marketing communication campaigns.
- Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met.
- Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events
- Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
- Initiate and control surveys to assess customer requirements and dedication
- Monitor progress of campaigns using various metrics and submit reports of performance
- Collaborate with managers in preparing budgets and monitoring expenses
Skills and Requirements
- Proven experience as Marketing Executive or similar role
- Minimum of 4 years work experience and above in the real estate sector
- Good understanding of market research techniques, data analysis and statistics methods
- Thorough knowledge of strategic planning principles and marketing best practices
- Proficient in MS Office
- Familiarity with social media and web analytics (e.g. Web Trends)
- Excellent communication and people skills
- Strong organizational and time-management abilities
- Creativity and commercial awareness
- HND, BSc/BA in Marketing, Business Administration or relevant discipline
- Professional qualification in Real Estate an added advantage.
Job Title: Client Relationship Executive
Location: Lagos
Job Description
- As a Client Relationship Executive, you will contribute and develop integrated marketing campaigns to promote products sales and services.
Duties and Responsibilities
- Build positive and productive relationships with clients for business growth.
- Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.
- Understand client needs and customize existing business programs to meet their needs.
- Provide client support and handle client communications effectively.
- Manage and close client businesses to achieve profitability.
- Maintain existing clients and generate new clients to achieve revenue goals.
- Address client concerns promptly and professionally.
- Inform clients about company products, services and promotions.
- Discuss business contracts and cost with clients.
- Must have flare for sales.
- Ensure that client requests are handled timely and accurately.
- Develop new strategies to improve client satisfaction.
- Maintain up-to-date knowledge about company products and services.
- Escalating and resolving areas of concern as raised by clients.
- Passing leads to the sales team and following up on progress.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
Requirements
- Must have 3 years working experience as sales/client relationship with tracking record.
- Passionate towards sales/marketing
- Must have sales experience
- HND, BSc/BA in marketing, business administration, sales or relevant field
- Proven track record in sales environment
- Strong interpersonal skills and an ability to build rapport with customers.
- Hardworking with a strong work ethic.
How to Apply
Interested and qualified candidates should send their CV/Resume to: pruvia.careers@gmail.com with their valid addresses and contact numbers included. The subject of your application should be the Job Title.
Application Deadline 30th June, 2019.
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