S&S Hotels and Suites, remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.
We are recruiting to fill the position below:
Job Title: Personal Assistant to CEO
Location: Lagos
Requirements
Requirements
- Minimum of HND/B.Sc.
- Must be Computer literate.
- Must have at least 2 years experience working in this capacity.
Job Title: Customer Service Officer
Location: Lagos
Job Description
Location: Lagos
Job Description
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.
Requirements
- B.Sc Degree in Business Administration or related field.
- Proven working experience as a customer service manager for smart phone
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques
- Proficiency in English.
- Working knowledge of customer service software, databases and tools.
- Awareness of industry’s latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
Job Title: Microbiologist, Food
Location: Lagos
Location: Lagos
Job Description
- The incumbent will be expected to carry out Microbial analysis on assigned hotel food to ensure compliance with laid down standards.
Requirements
- Must possess a B.Sc/HND in Microbiology
- Minimum of 1 year work experience
- Must possess good analytical skills with an eye for detail.
Job Title: Procurement Officer
Location: Lagos
Location: Lagos
Job Description
- Strong inventory & Category management
- Knowledge of ERP systems is required-Microsoft NAV
- Evaluating purchase orders and verifying specifications of purchase orders
- Ability to work with minimal supervision and execute time sensitive deadlines
- Must be punctual, organized, motivated and detail oriented, multitasking
Job Title: Financial Controller
Location: Lagos
Job Description
Location: Lagos
Job Description
- To be responsible for the hotel’s accounting and financial management requirements. Managing the accounting department, procurement function
- To provide the general manager and unit management team with meaningful and timely information on the status of the hotel’s performance.
- To assist proactively with cost containment, revenue enhancement, profit improvement opportunities and safeguarding of the company’s assets.
Qualifications/Skills
- Minimum of Bachelor’s Degree and minimum of five (5) years experience in related Industry.
- Prior experience with invoicing and customer relationship management
- Good knowledge in use of hotel accounting/billing software.
- Analysis of core records / invoices/ bank statements
- Bank reconciliations
- VAT reconciliations
- Wages & PAYE reconciliations
- Fixed Asset Schedules.
Job Title: Food Technologist
Location: Lagos
Location: Lagos
Job Description
- Responsible for the safe and healthy production of quality foods and drinks
- He/She should also be able to modify recipes to deliver new and dynamic concepts.
Responsibilities
- Modify existing products and processes and develop new ones
- Check and improve safety and quality control procedures
- Preparing product costings based on raw materials and manufacturing costs to ensure profitable products
- Deal with any customer complaint investigations or product issues
Requirement
- Should be graduates of any Food/Nutrition related course.
Job Title: Hotels Manager
Location: Lagos
Job Description
Location: Lagos
Job Description
- Deliver excellent customer service, at all times, ensuring guests comfort and safety
- Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
- Assist in keeping the hotel clean and tidy, at all times
- Deal with customer complaints in a professional manner
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
- Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
- Implement effective marketing strategies to maximise room occupancy levels
- Complete all daily administration tasks as required
- Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet required standard
- Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
- Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
- Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
- Provide reports, as required, for hotel management
- Maintain effective communication with employees and other stake holders
- Complete roasters for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
- Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policy
- Complete all required health and safety/fire checks on time
- Always adhere to all company policies and procedures and licensing laws
- Carry out instructions given by the management team and head office
Qualifications
- Minimum HND in any related field
- Ability to manage employees in a work place
- 1-5 years of experience in hotel management is required.
Job Title: Waiter/Waitress
Location: Lagos
Location: Lagos
Job Description
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Take orders from patrons for food or beverages.
Qualifications/Experience
- Should possess relevant qualification.
- Must be able to read and write. High moral character and integrity.
- Prior experience in the role above will be an added advantage.
Job Title: Banquet Manager/Supervisor
Location: Lagos
Requirements
Location: Lagos
Requirements
- A minimum of B.Sc/ HND in Hotel & Catering Management, Home Economics or its equivalent with good knowledge of catering mathematics systems, good with figures and should be very analytical, with at least two years relevant experience catering industry.
- Applicants must reside in Lagos State.
Job Title: Marketing Executive
Location: Lagos
Location: Lagos
Job Description
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.
- Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.Compile reports on overall customer satisfaction.
- Handle changes in policies or renewals
Qualification
- Interested candidates should possess relevant qualifications.
Job Title: Logistics Manager
Location: Lagos
Location: Lagos
Requirements
- Displays effective organizational, time management and multi-tasking skills.
- Possesses excellent complex problem solving and decision making abilities.
- Demonstrates strong active listening and reading comprehension skills.
- Has exceptional critical thinking and analytical skills.
- Exhibits excellent written and verbal communication skills.
- Possesses strong negotiation and persuasion abilities.
- Has the ability to be an effective manager and leader.
- Demonstrates extensive knowledge of computer systems and programs relevant to our industry.
- Exhibits good customer service skills.
Requirement
- Interested candidates should possess relevant qualification.
Job Title: Store Keeper
Location: Lagos
Job Description
Location: Lagos
Job Description
- Store and release supplies or equipment’s.
- Compile the records of the supplies.
- Checking the supplies from time to time.
- Record the number and the kinds of supplies.
- Disseminate the supply in its designated areas.
- Securing the status of each supply.
Qualifications/Experience
- Should possess relevant qualification.
- Must be able to read and write.
- High moral character and integrity.
- Prior experience in the role above will be an added advantage.
Job Title: Health Club Manager
Location: Lagos
Location: Lagos
Job Description
- As Health Club Manager, you will manage and drive the team to achieve excellent customer service standards and increase sales.
- You will ensure the smooth running of the club and that health and safety standards are met.
Responsibilities
As Health Club Manager you will be responsible for:
As Health Club Manager you will be responsible for:
- Co-ordinate the maintenance of all recreational facilities and equipment.
- Coordinate the delivery of all recreational guest services.
- Responsible for the safety of all guest services.
- Manage all staff in this department.
- Manage the sale and promotion of departmental products and services.Access sales and marketing data.
- Assist with the development of new products and services.
- Assist with the evaluation of sales and marketing activities.
- Anticipate economic business level fluctuations and makes action plans.
- Comply with all Hotel and corporate guidelines.Deliver high quality service to guests.
- Adhere to departmental cleaning and maintenance programs.
- Attend and input at management meetings as required.
Qualifications
- Minimum 2 years of experience as Health Club Manager Excellent communication skills, written and oral with proficiency in English.
Benefits
- In return we’ll give you a generous financial and benefits package including healthcare support, hotel discounts worldwide and chance to work with a great team of people
- Most importantly, we’ll give you the room to be yourself.
How To Apply
Interested and qualified candidates should send their Applications and CV’s to: sshotelsandsuites105@gmail.com
Application Deadline 15th July, 2018.
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