Latest Vacancies at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

 

Job Title: IT Infrastructure Analyst – Desktop Support Analyst

Location: Lagos
Reporting To: IT Service Manager
Job Type: Full time

Role Purpose

• The Role of the Desktop Support Analyst involves the provision of technical support for personal computers and desktop applications, printers and other computer peripherals in a network environment. It includes the delivery, installation and setup of new computers (Laptops and Desktops) with approved software in the end user community within IE.

Responsibilities

• Complete software/hardware installs, upgrades, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities.
• Maintain a central library for IE Software, including reference manuals, installation guides, etc.
• Keeping hardware inventories, application profiles, procedure manuals up to date and current
• Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.
• Work with end-users to develop an understanding of the needs and uses.
• Organize end user training on effective and appropriate use of the company’s desktop resources
• Collaborate with other team members to resolve complex issues.
• Provide support for Vending PCs and other POS terminals.
• Work with external vendors to resolve hardware and software issues
• Troubleshoot hardware, software and LAN issues
• Troubleshoot and configure Client wireless devices
• Respond to incident requests relating end user computing
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Assist in Carry out any other duties as requested by the Head of Department.

Minimum Qualifications

• First degree (M.Tech./M.E) in Information Technology or Computer Science or any other related field; or MBA in information technology management or related areas.
• 4+ years’ experience in hands-on Server and Network Administration role
• Extensive problem solving and debugging skills
• Experience with working in an ITIL environment
• Excellent interpersonal and communication skills
• Flexible in working outside of core business hours at short-notice

Technical Competencies:

• Computing and User Support
• Networking Administration
• Server Administration
• Hardware Configuration
• Application Support and Maintenance
• Information Security.

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: BU Operation Officer

Location: Lagos
Job Type: Full time
Reporting To: BU Operations Supervisor

Role Purpose

• This role will be responsible for assisting BU Operation Supervisor in the post metering faulty resolution in the respective Business Units

Responsibilities

• Monitor all NMD customer post metering activities for the Business Unit
• Part responsibility for commercial loss reduction initiatives for the respective BU
• Investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Ensure adequate accountability of used seals deployed to the Business Unit.
• Overall responsibility and control for the quality of metering infrastructure.
• Periodic customer meter recertification and validation for energy accuracy.
• Daily activity & performance reporting.
• Verification and authentication of customer account number.
• Reconfirmation of customer request for new customer service/load change/name change/address change applications for the respective BU
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Perform other duties as assigned by the unit Head or Head of Department

Minimum Qualifications

• First degree in Social science/ Engineering
• Requires 0 – 2 years post qualification experience

Technical Competencies:

• Relationship management and interpersonal skills.
• Data reconciliation and review skills
• Fair Knowledge of metering
• Good knowledge of industry related regulations
• Planning and Organizing
• Knowledge of electricity body requirements

Behavioral Competencies:

• Ability to work independently and take responsibility for operations impacting decisions
• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills
• Commitment to Task.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: QA/QC Backend Validation Officer

Location: Lagos
Reporting To: QAQC Backend Validation Officer
Job Type: Full time

Role Purpose

• This role will be responsible for assisting Backend specialist, coordinating and resolving post metering issues in the respective Business Units

Responsibilities

• Ensure quality standards on all metering initiatives are met from both self and officers in the back office.
• Ensure daily validation and evaluation of the survey/installation.
• Check for consistency in survey/installation and reporting.
• Ensure closure of Non-conformance by the subcontractors or NMD reps at the various BUs.
• Weekly Performance reporting.
• Generation of quality of all metering activities & analyze the report.
• Escalation of issues to relevant teams which include BU Vigilance Teams, QAQC Surveillance Team and Others.
• Ensure field operation performance and compliance to policies.
• Submission of weekly evaluation report to QAQC Field unit. Team with List of installation to be visited for surveillance
• Update resolution feedbacks received from cross functional units.
• Carrying out all other functions as designated in line with achieving the departmental objectives.
• Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.

Minimum Qualifications

• First degree in Social science/ Engineering
• Requires 0 – 3 years post qualification experience

Technical Competencies:

• Relationship management and interpersonal skills.
• Data reconciliation and review skills
• Fair Knowledge of metering
• Good knowledge of industry related regulations
• Planning and Organizing
• Knowledge of electricity body requirements.
• Commitment to Task.

Behavioral Competencies:

• Ability to work independently and take responsibility for operations impacting decisions
• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: QA/CE Field Supervisor

Location: Lagos
Reporting To: QA/QC Field Specialist
Job Type: Full time

Role Purpose

• This role will be directly involved in post metering resolution in the respective business unit as well as assisting NMD Field Specialist in the post metering activities.

Responsibilities

• Ensure all quality checks of NMD field metering activities for the Business Units.
• Part responsibility for commercial loss reduction as related to metering.
• Prepare Weekly plans based on quality oversights, exception escalations.
• Ensure investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Overall responsibility and control for the quality of metering.
• Escalation of issues to relevant teams which include BU Vigilance Teams, QAQC Surveillance Team and Others.
• Weekly Performance reporting.
• Responsible for the closure of Non-conformance by the subcontractors/MSPs/MAPs/NMD reps at the various BUs.
• Responsible for the collation and evaluation of the survey/installation quality.
• Responsible for maintaining and ensuring quality standards on all metering initiatives.
• Check for consistency in survey/installation and reporting.
• Monitor the productivity and capacity of other team members.
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Carry out any other duties as requested by superior officers in line with agreed work process or SLAs.

Minimum qualifications

• First degree in Social science/ Engineering
• Requires 2 – 4 years post qualification experience

Technical Competencies:

• Basic knowledge of regulatory requirement to metering and energy accounting/auditing.
• Accountability skill
• Good Analytical skills.
• Commitment to Task.
• Attention to Detail.
• Effective Monitoring Skills.

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills.
• Problem Sensitivity
• Integrity

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Platform Analysis & Monitoring Lead

Location: Lagos
Reporting To: Strategy Revenue & Optimization Lead
Job Type: Full time

Role Purpose

• Prompt diagnosis of issues and fixing of those issues as they are identified, proper accountability and prompt correction of anomalies as detected from the platforms

Responsibilities

• Provide an oversight function to the platform analysis team.
• Provide oversight on setup of installed DTs, Feeders, LVMD and HVMD on CIS/TMR.
• Coordinate analysis of energy consumption for discrepancies and energy losses.
• Coordinate with Revenue Optimization and Monitoring unit on accurate back billing and revenue loss calculation.
• Mange account maintenance of customer information on TMR.
• Coordinate and provide analytical report on status of MD/NMD AMR/AMI meters.
• Coordinate with IT in fixing the communication issue of AMI meters in the network.
• Manage the configuration and setup of all meters on the platform.
• Manage the modification of MD/NMD customer information on CIS to new AMI/AMR meter for remote reading.
• Reprogram meter to correct CT/VT rating on AMR meters to remove the occurrence of multiplying factor in billing.
• Monthly reporting of identified cases of meter tampering/energy theft for maintenance.
• Manage the monthly spooling from the MS/TMR server of online/offline customers.
• Coordinating with Energy Audit and Undertaking staffs in maintenance of DT meters.
• Coordinating with Power Allocation Team in measuring supply availability on feeders meters via TMR.
• Remote compilation of AMR/AMI meters for billing to MDMM engineers.
• Drive team performance and compliance.
• Assist in Carry out any other duties as requested by the Unit Head and Head of Department.

Minimum qualifications

• First degree in Finance or other Social Science/Engineering
• Requires Minimum of 10 years post qualification experience
• 2 – 4 years in a managerial role

Technical Competencies:

• Relationship management and interpersonal skills.
• Financial Concept and reconciliations
• Managerial Finance
• Fair Knowledge of metering
• Good knowledge of industry related regulations
• Revenue management
• Good Analytical skills
• Planning and Organizing
• Team Development
• Knowledge of the electricity regulatory codes and requirements
• Business Acumen
• Customer Orientation

Behavioral Competencies:

• Ability to work independently and take responsibility for financially impacting decisions
• Strategic problem resolution
• Ability to work under pressure and multi task effectively
• Effective People Management
• Analytical prowess
• Ability to influence others
• Good communication & interpersonal Skills
• Good relationship management skills
• Good Leadership skills
• Commitment to business growth

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Metering Service Lead

Advert Code: IE-2019-09-181290129678
Location: Lagos
Reporting To: Strategy Revenue & Optimization Lead
Job Type: Full time

Responsibilities

• Coordinate PPM accounts management on Ultima and Advanced Metering Infrastructure (CIS) Platform and deal immediately with any exceptions.
• Ensure that account receivables is not understated when transferring arrears from one platform to another or during and after migration
• Manage and maintain an accurate/complete PPM Database and ensure that the database can be relied upon
• PPM revenue projection for the entire Disco based on trend analysis. Compare customers monthly consumption patterns based on demography, building, availability and consumption patterns
• Review monthly reports on PPM energy allocation viz a viz monthly revenue
• Prepare monthly ageing analysis/low vending activity report
• Joint responsible for all vending cashiers at the respective Business Units
• Provide input for the development of departmental policies/procedures
• Analyze and maintain statistical forecasts for prepaid meter revenue
• Direct, manage and provide strategy to the team during projects
• Provide qualitative and quantitative information to management with respect to new automation areas that constantly requires management buy-in. and continuous process improvement
• Overall responsibility for Team’s performance and productivity
• Ensures quality of NMD meter installation and acceptance is inline with the laid down standard.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Assist in Carry out any other duties as requested by the Unit Head and Head of Department.

Minimum qualifications

• First degree in Finance or other Social Science
• Requires Minimum of 10 years post qualification experience
• 2 – 4years in a managerial role

Technical Competencies:

• Relationship management and interpersonal skills.
• Financial Concept and reconciliations
• Managerial Finance
• Fair Knowledge of metering
• Good knowledge of industry related regulations
• Revenue management
• Good Analytical skills
• Planning and Organizing
• Team Development
• Knowledge of the electricity regulatory codes and requirements
• Business Acumen
• Customer Orientation

Behavioral Competencies:

• Ability to work independently and take responsibility for financially impacting decisions
• Strategic problem resolution
• Ability to work under pressure and multi task effectively
• Effective People Management
• Analytical prowess
• Ability to influence others
• Good communication & interpersonal Skills
• Good relationship management skills
• Good Leadership skills
• Commitment to business growth

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: QA/QC Field Specialist

Location: Lagos
Reporting To: NMD Management Lead
Job Type: Full time

Role Purpose

• This role will be responsible for assisting NMD Management lead in the post metering resolution in the respective Business Units; managing the BU team activities.

Responsibilities

• Ensure all quality checks of NMD field metering activities for the Business Units.
• Part responsibility for commercial loss reduction as related to metering.
• Prepare Weekly plans based on quality oversights, exception escalations.
• Ensure investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Overall responsibility and control for the quality of metering.
• Weekly Performance reporting.
• Monthly performance appraisal presentation.
• Responsible for the closure of Non-conformance by the subcontractors/MSPs/MAPs/NMD reps at the various BUs.
• Responsible for the collation and evaluation of the survey/installation quality.
• Responsible for maintaining and ensuring quality standards on all metering initiatives.
• Check for consistency in survey/installation and reporting.
• Manages and develops the productivity and capacity of other team members.
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Carry out any other duties as requested by the Head metering or other superior officers in line with agreed work process or SLAs

Minimum qualifications

• First degree in Social Science/ Engineering
• Requires 5 – 7 years post qualification experience

Technical Competencies:

• Basic knowledge of regulatory requirement to metering and energy accounting/auditing.
• Accountability skill
• Good Analytical skills.
• Commitment to Task.
• Attention to Detail.
• Effective Monitoring Skills.

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills.
• Problem Sensitivity
• Integrity

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Specialist, Backend Monitoring

Location: Lagos
Reporting To: Platform Analysis & Monitoring Lead
Job Type: Full time

Role Purpose

• This role Provides the Lead platform and Analysis of review of MD/NMD meters and ensure communication on the network. Ensure timely remote reading, data collation for strategic analysis and investigation.

Responsibilities

• Coordinate and provide analytical report on status of MD/NMD AMR/AMI meters.
• Coordinate with IT in fixing the communication issue of AMI meters in the network.
• Coordinate the configuration and setup of all meters on the platform.
• Manage the modification of MD customer information on CIS to new AMI/AMR meter for remote reading.
• Reprogram meter to correct CT/VT rating on AMR meters to remove the occurrence of multiplying factor in billing.
• Coordinate analysis of energy consumption for discrepancies and energy losses.
• Coordinate with Revenue Optimization and Monitoring unit on accurate back billing and revenue loss calculation.
• Monthly reporting of identified cases of meter tampering/energy theft for maintenance.
• Monthly spooling from the MS/TMR server of online/offline customers.
• Prompt setup of installed DTs, Feeders, LVMD and HVMD on CIS/TMR.
• Proper account maintenance of customer information on TMR.
• Coordinating with Energy Audit and Undertaking staffs in maintenance of DT meters.
• Coordinating with Power Allocation Team in measuring supply availability on feeders meters via TMR.
• Remote compilation of AMR/AMI meters for billing to MDMM engineers.
• Issuance of seal to user department/unit for field operations.
• Generate monthly report on disbursement of seal to the relevant departments/units.
• Coordinate quarterly stock taking of various seals and sim in the store.
• Drive team performance and compliance.

Minimum Qualifications

• This role requires a first degree in Engineering or social science
• Requires between 5-7 years relevant work experience with advanced/ extensive knowledge of systems and principles of energy reporting platform gained through broad experience.

Technical Competencies:

• Basic knowledge of regulatory requirement to metering and energy accounting/auditing.
• Accountability skill
• Good Analytical skills.
• Commitment to Task.
• Attention to Detail.
• Effective Monitoring Skills.
• Sound knowledge of extraction and Reporting language.

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills.
• Problem Sensitivity
• Leadership Skills.
• Good listening and questioning skills

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: BU Operations Specialist

Advert Code: IE-2019-09-182074731795
Location: Lagos
Reporting To: NMD Management Lead
Job Type: Full time

Role Purpose

• This role will be responsible for assisting NMD Management lead in the post metering faulty resolution in the respective Business Units. Also, in charge of resolving direct customer complaints.
  

Responsibilities

• Coordinate all NMD customer post metering activities for the Business Unit
• Part responsibility for commercial loss reduction initiatives for the respective BU
• Prepare Weekly plans based on Monitoring oversights, exception escalations and customer complaints
• Coordinate investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Coordinate the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Ensure adequate management of seals deployed to the Business Unit.
• Overall responsibility and control for the quality of metering infrastructure
• Periodic customer meter recertification and validation for energy accuracy
• Weekly Performance reporting
• Monthly performance appraisal presentation
• Drive team performance and compliance
• Ensure technical and commercial feasibility checks and customer account number authentication
• Allocation and Implementation of new customer service/load change/name change/address change applications for the respective BU
• Carry out any other duties as requested by the Head metering or other superior officers in line with agreed work process or SLAs
• Manages and develops the productivity and capacity of other team members
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Perform other duties as assigned by the unit Head or Head of Department

Minimum qualifications

• First degree in Social Science/ Engineering
• Requires 5 – 7 years post qualification experience

Technical Competencies:

• Relationship management and interpersonal skills.
• Data reconciliation and review skills
• Fair Knowledge of metering
• Good knowledge of industry related regulations
• Good Analytical skills
• Planning and Organizing
• Individual Team Development
• Knowledge of electricity body requirements
• Customer Orientation

Behavioral Competencies:

• Ability to work independently and take responsibility for operations impacting decisions
• Strategic problem resolution
• Ability to work under pressure and multi task effectively
• Effective People Management
• Analytical prowess
• Ability to influence others
• Good communication & interpersonal Skills
• Good relationship management skills
• Good Leadership skills
• Commitment to business growth and customer satisfaction

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Specialist – Field Monitoring

Location: Lagos
Job Type: Full time
Reporting To: Platform Analysis & Monitoring Lead

Role Purpose

• Assist the Lead platform and Analysis in monitoring and maintaining MD/NMD meters in the network for optimal remote reading and data collation for strategic analysis and investigation

Responsibilities

• Coordinate field activities and provide analytical report on status of MD/NMD AMR/AMI meters.
• Coordinate with IT in fixing the communication issue of AMI meters in the network.
• Coordinate the configuration and setup of all meters on the platform.
• Manage the modification of MD customer information on CIS to new AMI/AMR meter for remote reading.
• Reprogram meter to correct CT/VT rating on AMR meters to remove the occurrence of multiplying factor in billing.
• Coordinate analysis of energy consumption for discrepancies and energy losses.
• Coordinate with Revenue Optimization and Monitoring unit on accurate back billing and revenue loss calculation.
• Monthly reporting of identified cases of meter tampering/energy theft for maintenance.
• Monthly spooling from the MS/TMR server of online/offline customers.
• Prompt setup of installed DTs, Feeders, LVMD and HVMD on CIS/TMR.
• Proper account maintenance of customer information on TMR.
• Coordinating with Energy Audit and Undertaking staffs in maintenance of DT meters.
• Coordinating with Power Allocation Team in measuring supply availability on feeders meters via TMR.
• Remote compilation of AMR/AMI meters for billing to MDMM engineers.
• Issuance of seal to user department/unit for field operations.
• Generate monthly report on disbursement of seal to the relevant departments/units.
• Coordinate quarterly stock taking of various seals and sim in the store.
• Drive team performance and compliance.

Minimum Qualifications

• This role requires a first degree in Engineering or social science
• Requires between 5-7 years relevant work experience with advanced/ extensive knowledge  of principles and complex techniques gained through broad experience.

Technical Competencies:

• Basic knowledge of regulatory requirement to metering and energy accounting/auditing.
• Accountability skill
• Good Analytical skills.
• Commitment to Task.
• Attention to Detail.
• Effective Monitoring Skills.

Behavioral Competencies

• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills.
• Problem Sensitivity
• Leadership Skills.
• Good listening and questioning skills.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Deadline: 2nd October, 2019.