Latest Vacancies at 3Line Card Management, 27th September, 2019

3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.

We are recruiting to fill the position below:

Job Title: Compliance and Quality Assurance Analyst

Location: Lagos

Job Summary

• Responsible for upholding the standards, quality, procedures and policies of the company through constant monitoring and auditing to ensure conformity at all times.
• A key member the company’s Standard operating procedure (SOP) Committee actively enforcing the company’s policies and procedures in alignment with the overall ISO 9001:2015 Quality Management System (QMS).

Responsibilities

• Maintains and promotes company and regulatory standards
• Conducts activities involving quality assurance and compliance with applicable requirements
• Liaises with external parties on compliance inquiries
• Audits and reviews quality data according to existing documents and procedures
• Manages the planning and conducts of internal and external audits
• Retains controlled documentation
• Serves as a member of the company’s SOP Committee
• Contributes to the overall development and ongoing assessment of the company’s Quality Management System (QMS).

Others:

• Contributes to the vetting of vendors and systems related to Quality and Compliance.
• Documents all processes into workflow documents and escalates the need for any new SOPs
• Collaborates cross-functionally for annual rollout of company policies and procedures
• Develops, prepares and presents key company KPIs and data/metrics (as required by functional area) for ongoing and proactive process improvement and sustainability
• Attends inter and cross-departmental meetings working collaboratively across all departments
• Able to take on and lead tactical projects in support of improvement initiatives.

Requirements

• Bachelor’s degree
• 2-3 years of related experience (gaining exposure to complex tasks within the job function)
• Extremely high-level of attention to detail
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, SharePoint and IT systems and ability to adopt new systems quickly
• High level of adaptability for continuously evolving needs and enthusiasm for continuous and proactive process improvement
• Ability to balance a high volume of work and to adjust priorities according to business needs
• This individual’s professionalism, follow-through, attention to detail, and good judgment will be the foundation for creating the high quality internal and external customer experience that expects to represent.
• Must be self-motivated, organized, proactive, efficient, flexible, and computer literate.

Job Title: Operations Support Officer

Location: Lagos
Level: Entry level

Description of Job Duties

• Engage in Cardholder (customer) record creation and Card Delivery process on CMS
• Provide administrative support for the card operations
• Maintain and Monitor Cards/Pos Terminals Stock in vault
• Perform support for cards mailer printing and mailing service
• Provide effective training & technical support to merchants on POS operations
• Engage in Operations support, receiving complaints from customers and providing effective resolution in a timely manner.
• Provide support to our payment gateway from connected systems within a chain which come together to provide a service to ensure that processed transactions on all systems maintain the same information hence guarantying transaction integrity.
• Investigate and analyze card transactions failure experienced by customers on ATM, POS ,VAS and proffer solution
• Provide support for transaction settlement and reconciliation

Experience Requirements and Skills (in details)

• Excellent use of Ms office Applications such as CorelDRAW Graphics Suite, Microsoft Excel and Microsoft word
• Good verbal and written communication skills
• Ability to remain calm under pressure, Logical, Analytical, Integrity, Organized, Accurate and pays attention to details
• Ability to work under pressure, grappling with multiple tasks
• Knowledge and ability to analyze the design and application of software on one or more platforms and provide recommendation for addressing errors and to promote system enhancement.
• Ability to convey factual information clearly and accurately
• Customer service oriented and Self-Motivated

Deadline: 11th October, 2019.

How to Apply
Interested and qualified candidates should send their Application and CV to: humanresources@3lineng.com using the “Job title” as subject of the email.