Yes-Africa Global Resources Company, we are a global empowerment company committed to helping people take control of their personal and organizational goals.
We are recruiting to fill the position below:
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Job Responsibilities
Job Responsibilities
- Serves customers by providing product and service information; resolving product and service problems.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Qualifications and Skills
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Analyzing Information
- Multi-tasking
Job Title: Administrative Officer
Location: Lagos
Job Description
Location: Lagos
Job Description
- Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
- Provides historical reference by developing and utilizing filing and retrieval systems.
- Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
- Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
- Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed .
- Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
- Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
- Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
- Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Requirements
- HND/B.Sc in any related discipline, M.Sc is an added advantage.
- Ability to work as part of a team.
- Knowledge and adherence to satisfy rules and regulations.
- Communication and interpersonal skills.
- Good administrative standards.
- Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
- Committed to delivering a timely and professional service to clients.
How to Apply
Interested and qualified candidates should send their CV’s to: olujide.mayowa@yesafricaglobalresources.com
Interested and qualified candidates should send their CV’s to: olujide.mayowa@yesafricaglobalresources.com
Deadline: 30th September, 2017.
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