Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
We are recruiting to fill the vacant position below:
Job Title: Lead, Wholesales
Location: Nigeria
Job Purpose
- To direct and oversee the increase of the width and depth of distribution, which would translate into acquisitions and revenues and increase channel satisfaction levels
- To develop excellence in distribution through effective market planning and ensuring the product availability within the consumer reach and gaining market share from the competition
Duties and Responsibilities
Develop and implement Distribution Design & Structure:
- Distribution resources mapping and optimization of the distribution assets created.
- Set up a structured channel partner entry into the system with a system of evaluation and review
Optimize channel partners’ returns in terms of ROI and ensure mutually healthy return):
- Review current channel structure and stretch the Naira spent on the channel, wherever required
- Validate channel partner schemes & payouts to ensure accurate and efficient administration
- Ensure trade partner training on new initiatives (products, incentives and processes)
Direct Analytics and Performance Monitoring( Reporting):
- Ensure quality process and Monitor Distribution led Management Information Systems and benchmarks
- Provide Summarized Analysis to aid Executive Management in Commercial & Strategic decisions
- Use analysis to improve geographical spread and Brand presence
- Evaluate Information to facilitate review and action plan at the zonal, district, town level
Drive the improvement of channel satisfaction levels:
- Rollout channel satisfaction study/survey and oversee the implementation of corrective action plan
- Interpret results and conceptualize products campaign to bridge gaps and stimulate channel growth and satisfaction
Ensure consistency and standardization of delivery documentation:
- Oversee the Development of Channel operating manuals and standards definition
- Ensure and monitor compliance to applicable guidelines
- Ensure the standardization of processes
Network Utilization:
- Drive and Plan new town launches
- Develop strategies to Improve utilization of low utilized sites
Alternate Distribution:
- Define parameters for Alternate channels’ partner selection
- Collaboration with selected partners for roll out of new societies, increasing profitability and driving gross adds & revenue
Coordinate Trade partner management processes:
- Define SLA’s for internal processes, monitor achievement of defined SLA objectives to ensure an effective and seamless interface to all touch points
Build a capable and motivated Distribution team to create a high performance team environment:
- Recruit the right talent in consultation with function head, as per defined recruitment guidelines
- Develop and motivate team members through structured training and on the job coaching
- Establish performance expectations and regular individual performance reviews
- Recommend appropriate rewards and recognition (e.g. implement Sales Incentive structure)
Develop other Products Route to Market:
- Modern Trade
- Data
Relevant Skill and Experience
- Master’s in Business Administration (MBA) would be preferred additional qualification
- 6 Years of Experience in Sales, Dealer network, Channel management in reputable organizations preferably in the FMCG industry
- At least 3 years in a senior management role
- Experience in Telecoms would be an added advantage
- Role requires extensive travel
Skills:
- Strong communication skills and ability to lead cross functional teams
- Very good interpersonal skills
- Sound analytical skills
- Sensitive to understand customer expectations
- High level of planning & execution capabilities
- Understand financial tools and indices
- Process orientation
How to Apply
Job Title: Head Acquisition
Job Description
The succesful job holder will be primarily responsible for the following:
Location:
NigeriaJob Description
The succesful job holder will be primarily responsible for the following:
- Growing mass market usage revenues
- Crafting customer acquisition & market penetration strategies and schemes
- Measurement controls for quality of acquisitions
- Tracking the cost effectiveness of different schemes used for acquisition
- Managing mass market product lifecycle management, number management and mass market specific brands and communication
- Consumer promos and schemes and schemes to drive utilization and usage in low revenue markets
- Collaboration with Customer Lifecycle Management [CLM] Head on customer lifecycle extension
Duties and Responsibilities
Achieving Mass Market usage revenue targets:
- Tracking performance of acquisition product for productivity
- Making required refreshes to acquisition offers
- Analyzing market insights & trends for inputs into new acquisition offers
- Tracking acquisition offers of competition for refreshes to remain marke
Achieve Mass Market Revenue Earning Customer [REC] Number:
- Tracking monthly Gross to REC conversion on Territory and Channel basis
- Instituting trade schemes to drive usage at the point of activation
- Collaboration with CLM to identify causes of REC churn and implements corrective actions
- Field insight on reasons for REC loss and implement corrective actions
Achieve Share of Gross Additions [SOGA] target:
- Weekly tracking of SOGA to identify where causes of drop or growth in SOGA
- Implement corrective actions to sustain growth to achieve SOGA
- Conduct sensitivity analysis for deviation from standard pricing for all tariffs and packages
Achieve Customer Market Share [CMS] target:
- Introduce acquisition schemes
- Track productivity of Know Your Customer [KYC] kits
- Track quality of acquisitions from territories and deal codes.
Acquisition offer product lifecycle:
- Product lifecycle management for acquisition offer
- Enhancing communication for acquisition offer
- Voice of Customer analysis for acquisition offer
Usage stimulation:
- Carry out regular product training needs analysis
- Coordinate content development and delivery of skill enhancement programs to enhance product knowledge of customer facing teams
Relevant Skill and Experience
- A first degree or its equivalent in a numerate science
- Project Management knowledge
- Field Sales and Marketing experience
- 10+ years of varied experience in Sales & Marketing with at least 4 years at middle management level handling independent businesses
- An in-depth knowledge of enterprise systems is highly desirable
- Relevant experience in Telecom industry is desirable
- Product Management
- Business Analysis and Planning
- Presentation & Business Case Development
- Data Analysis and decision support
- Experience developing Mass market value propositions
- Communication slant and nuances for the Mass Market
- Ability to use market research gap analysis to develop profitable products and services
- Ability to manage the product life cycle
- Analytical thinker who can plan/execute action to exploit business opportunities based on data insights
- Ability to present compelling business cases for investment in in-life products and services development
- Innovative
- High drive for results
- Analytical & Strategic
- Team Player, Confident and Objective
- Attention to detail/ Excellent Oral and Written Communication Skills
- Good presentation skills
How to Apply
Job Title: High Value Relationship Executive
Job Description
Location:
NigeriaJob Description
- The job holder will be responsible for the servicing of all aspects of the High Value [HV] customer needs, both for the pre-paid and post-paid HV customers i.e. VIP, Diamond & Platinum customers
- She/He is expected to be a customer-centric relationship manager focused on maintaining a high-quality of customer service, develop strong relationships with HV customers to ensure sensitivity to their needs, concerns, and emerging requirements and MUST be readily available to attend to pressing customer challenges at any point in time.
- In addition tp the above, the delivery of business Key Performance Indicators [KPIs] like financials, customer experience, revenue generation and process compliance are critical to the role.
Duties and Responsibilities
Diamond Customer Management:
- Resolution of all allocated Diamond customer issues resolution within approved SLA (FTRs & escalations included)
- Provide advisory services to all allocated Diamond customers as concerns telecoms
- Maintain minimal Inactivity/Churn levels within allocated Diamond customer base
- Engage customers in health checks, cross and up selling activities
- Must be a one stop shop for everything Airtel to the Diamond customer
- Must be the preferred interaction point for the Diamond customer with Airtel
- Provide inisights and VOC to the business on Diamond customer activities
Premier Customer Complaint Management:
- Log/Track all Premier customer complaints and enquiries to ensure closure and proper documentation
- Ensure every premier customer is communicated to on receipt of issue within specified timelines
- Resolution of all Premier customer complaints within SLA
- Close looping of all Premier customer complaints within SLA of resolution 5. Maintaining tracker to provide MIS on all Premier customer complaints and closures
Premier customer inactivity management:
- Daily health check on assigned customers
- Visits to a specific Premier customer per quarter
- Daily inactivity tracking of >2 days customers
- Alerting Premier customers to new or improved products and services
- Communicating promotions and changes to customers in a timely way
Premier Customer Engagement:
- Implement one DYK campaign monthly to assigned premier customers
- 100% onboarding of new Diamond entrants into Airtel premier
- Email capture Assigned Premier customers
- Anniversary greetings to all Premier customers (Birthdays, Weddings etc)
- Driving customer experience of the Customer that is being managed, ensure customer is locked into the Airtel as a brand
Allocated Customer Collections:
- Ensure collection of 99% of monthly invoices on allocated Premier accounts
- Ensure 60% of due date collections on all allocated Premier accounts
- Ensure >1% of bad debt Premier accounts
Relevant Skill and Experience
- A recognized university degree
- Customer management /Service experience post NYSC (no less than 2 years
- Understanding of the principles of CRM and Customer Management
- Customer Management skills
- Survey and research and Trending skills
- Strong Interpersonal Skills & People Centric
- Strong numeric ability
- Excellent Communication skills
- Report writing
- Understand CRM-CEM, Usage and Retention principles
- Presentation making
- Selling and negotiation
- People management
- Eye for details
- Proactive and displaying Entrepreneurial Spirit
- Ability to work under pressure
- Result orientation
- Ability to travel in the course of work requirements
- Good with people – calm mien, good at building relationships,
- Sociable and Well spoken
- Excellent Appearance – formal/customer facing always.
How to Apply
Click here to apply online
Leave a Reply