Ongoing Recruitment at Protege Management, 16th January, 2020

Job Title: Corporate Services Coordinator

Location: Uyo
Department: Sales

Summary

• We are looking for a dynamic, enthusiastic, reliable and responsible Corporate Services Coordinator who will be responsible for providing key business support and administration to the organisation team.

Job Description & Responsibilities

• Develop, monitor, and evaluate the work plans and performance of team members.
• Oversee day-to-day operational administration.
• Oversee general office operational requirements in response to organizational changes.
• Other duties as appointed by the Executive.
• Lead responsibility and line management of all corporate services staff.
• Developing and managing standardized administrative processes, including communications, documents, for consistency in external communications.
• Coordinating office processes and procedures to ensure organizational and operational effectiveness and efficiency.
• Accountable for the proper procurement, management, and disposal of Admin related assets and facilities of the Company.
• Ensures that there is maximum availability of the Company’s resources to staff for the effective execution of their jobs.

Requirements and Qualifications

• Relevant qualifications in Business Administration, or related field.
• At least 5 years of experience from roles within Admin.
• Excellent written and spoken English and little knowledge of French.
• Self-motivated and independent.
• Strong governance, administrative, and organizational skills, fully proficient in the use of Microsoft Office Suite.
• Demonstrated experience in office administrative practices and procedures, inclusive of problem solving and adaptability.
• Demonstrated ability to contribute to a team in a professional and collaborative manner.
• Demonstrated a high level of communication and interpersonal skills, including people. management, and liaising and consulting with internal and external stakeholders.
• Demonstrated a high level of confidentiality, tact, discretion, and initiative.
• Excellent organizational skills including the ability to determine priorities, attention to detail and meet regular deadlines.

Job Title: Female Customer Services Representative

Location: Uyo
Department: Sales

Summary

• We are looking to hire a Customer Service Representative to help customers with complaints and questions, give customers information about the organisation products, take orders, and process returns.

Job Description & Responsibilities

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Resolve customer complaints via phone, email, mail or social media.
• Use telephones to reach out to customers and verify account information.
• Assist with placement of orders, refunds, or exchanges.
• Utilize computer technology to handle high call volumes.
• Work with sales & marketing manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.

Requirements and Qualifications

• Proven customer service experience
• B.Sc./HND in Business Administration, English, Linguistics, Communication or related field.
• At least 5 years of experience from roles within customer services.
• Active listening skills
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively.
• Product Knowledge
• Resolving Conflict
• Patience
• Positive Attitude
• Attention to detail
• People-oriented
• Organizational skills
• Ability to work under pressure
• Computer Skills