Roundsquare provides clients with human capital solutions that result in measurably improved employee and organizational performance. We can help organizations large and small establish, out-source and troubleshoot any and all essential Human Resource functions.
We are recruiting to fill the position below:
Job Title: Customer Service / Digital Marketing Executive
Location: Lagos
Purpose of the Role
- Reporting to the Executive Director, you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency and assist to deliver the company’s marketing strategy across the full digital portfolio including website, social media and broadcast email.
Responsibilities
Customer Service Key Responsibilities:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Digital Marketing Key Responsibilities:
- Responsible for the day to day running of all event social media channels – Broadcast and responsive
- Maintain and update the company’s main and event websites to ensure that all content is fresh, relevant and engaging
- Responsible for producing and distributing email newsletters on behalf of the full event portfolio
- Day to day responsibility for the company’s CRM system
- Identify 3rd party online advertising and promotional opportunities, monitoring their success and ROI
- Work across the marketing and commercial team to ensure that all sponsorship and charity partners rights are activated in a timely manner
- Track, monitor and create timely reports that include analysis and tracking across the digital portfolio
- Monitor competitor social media, websites and email newsletters and keep on file best practice
- Event day role – assisting where required over event weekends and managing social media
Social Media Deliverables:
- Updates Facebook, Twitter, Instagram, and Pinterest accounts.
- Responds to posts or comments to bring value to user’s interactions with the company.
- Posts announcements in a timely manner using appropriate content from the weekly E-Newsletter. Post and interacts with local or relevant organizations and interest groups.
- Performs research to find articles, stories, resources, or other content that is relevant to our customer base and posts it to our social networks in a manner that invites conversation and interaction.
- Updates social media accounts with current and relevant photos, video, or other content from company’s activities and events.
- Grows the company’s online social networks by increasing fan-base and interactions.
- Maintains current information on company’s social media accounts.
Research:
- Market research and lead generation.
- Regularly observes the online activity of model organizations researches and reports on “social media best practices”.
- Completes other research projects as assigned.
Requirements
- Qualification – Good first degree
- Minimum Experience – 1 year experience in a similar role will be an added advantage
Other Requirements / Skills:
- You must live in the Lekki/Ajah axis
- Fashion savvy and trendy
- Must be a graduate
- Recent marketing or another relevant University degree
- Good interpersonal skill
- Minimum 1 year marketing experience, preferably within digital marketing
- Proven knowledge and experience within B2C social media campaigns
- Experience of working with 3rd party email providers
- Experience of working with a variety of CMS and CRM systems
- Strong written and verbal communication
- Planning and time management
- Proficient in the use of Microsoft Office packages
- Available to work 5 days per week.
Job Title: Business Development Executive
Location: Lagos
Position Description
- The successful candidate will be a core member of the Roundsquare sales team and will work closely with prospects to grow new customer business and revenues while meeting strategic objectives.
Key Responsibilities
- Leverage key best practices to drive and successfully sell new business opportunities; build and effectively manage a list of new individuals and new clients to drive business development
- Sell to C level and VP level executives in the Human Resources department of relevant industry
- Collaborate with internal resources and external network to prioritize and penetrate key accounts; quickly build relationships with key stakeholders to drive business
- Identify key decision makers and develop strategic relationships to drive revenue
- Build excellent client relationships offering value-added, insightful and strategic input to their business
- Meet and exceed agreed sales targets
- Assist in developing and executing sales targets within target accounts
- Capture new clients for Speakwell solutions through our customer-led approach
- Develop new sources of business through new channels and customers
- Prospecting and lead qualification
- Handle other tasks as assigned
Digital Marketing Key Responsibilities:
- Responsible for the day to day running of all event social media channels – Broadcast and responsive
- Maintain and update the company’s main and event websites to ensure that all content is fresh, relevant and engaging
- Responsible for producing and distributing email newsletters on behalf of the full event portfolio
- Day to day responsibility for the company’s CRM system
- Identify 3rd party online advertising and promotional opportunities, monitoring their success and ROI
- Work across the marketing and commercial team to ensure that all sponsorship and charity partners rights are activated in a timely manner
- Track, monitor and create timely reports that include analysis and tracking across the digital portfolio
- Monitor competitor social media, websites and email newsletters and keep on file best practice
- Event day role – assisting where required over event weekends and managing social media
Social Media Deliverables:
- Updates Facebook, Twitter, Instagram, and Pinterest accounts.
- Responds to posts or comments to bring value to user’s interactions with the company.
- Posts announcements in a timely manner using appropriate content from the weekly E-Newsletter. Post and interacts with local or relevant organizations and interest groups.
- Performs research to find articles, stories, resources, or other content that is relevant to our customer base and posts it to our social networks in a manner that invites conversation and interaction.
- Updates social media accounts with current and relevant photos, video, or other content from company’s activities and events.
- Grows the company’s online social networks by increasing fan-base and interactions.
- Maintains current information on company’s social media accounts.
Research:
- Market research and lead generation.
- Regularly observes the online activity of model organizations researches and reports on “social media best practices”.
- Completes other research projects as assigned.
Job Attributes
- Qualification – Good first Degree or HND
- Minimum Experience – 1-2 years’ experience in a similar role will be an added advantage.
Skills and Requirements:
- You must live in the Lekki/Ajah axis
- Fashion savvy and trendy
- Must be a graduate
- A recent marketing or other relevant University degree
- Prior experience of working in a start-up Human Resources company would be advantageous
- A commercially aware self-starter who is able to work with minimum supervision to achieve targets
- Technically able to present our solutions both on site and on line and deliver quality sales demonstrations focusing on key business drivers and functional requirements.
- Skilled and experienced in contract negotiation and completion
- Qualified to Graduate level in a relevant Degree
- Excellent and proven communication skills
- Behaviours and personal characteristics:
- Have exceptional interpersonal skills, being able to communicate well at all levels and particularly be able to present complex ideas effectively and enthusiastically
- Be highly organised with personal and professional integrity and discipline
- Be self-driven, committed and focused
- Be highly effective both working independently and as part of our team
- Possess initiative, flexibility and instinctive commercial acumen
- Can make effective and proactive contributions to senior management team
- Has a positive attitude to find solutions, not problems
- Be willing to go the extra mile both practically (travel as needed) and figuratively
Job Title: Admin / HR Intern
Location: Lagos
Position Description
- We are currently looking to hire an Admin/HR intern who is smart and social media savvy.
- The Human Resources Intern will work on a wide range of projects related to HR compliance, recruiting, onboarding/orientation, employee benefits, and consultancy.
- This internship is designed to be both educational and practical.
Key Responsibilities
- Analysing training needs, designing training calendars, developing curriculum and delivering courses
- Writing materials for new training programs; reviewing, evaluating, and modifying existing and proposed programs; recommending appropriate changes.
- Researching, planning, organizing, and conducting training programs, seminars, and conferences for supervisory, technical, and lower-level management personnel.
- Handle administrative tasks as assigned.
- Create event concepts and manage events effectively.
- Establish and maintain administrative systems and processes that allow effective management of all correspondence, reporting requirements and documentation, including personal details of all new staff members and updating and accurately maintaining data of all existing employees.
- Sales and client prospecting and relationship management and email marketing.
- Prospecting and lead qualification
- Handle other tasks as assigned
General HR Duties:
- Assist in implementing HR policies and procedures internally and for clients
- Co-ordinate all recruitment activities and induction process for new starters internally and for clients
- Be accessible and respond to staff/manager enquiries in a timely manner
Research:
- Market research and lead generation.
- Regularly observes the online activity of model organizations researches and reports on “social media best practices”.
- Completes other research projects as assigned.
Requirements
- You must live in the Lekki/Ajah axis.
- Should be able to create event concepts and manage events.
- Creative self-starter who is comfortable with both taking initiative and working in collaboration.
- Detail oriented with strong written and verbal communication skills.
- Experience with Microsoft applications, basic photo-editing software, and internet browsers.
- Familiarity with mainstream social media platforms, including but not limited to Facebook, Twitter, Pinterest, Instagram, Yelp, LinkedIn, and Google+.
- Available to work 5 days per week.
- Candidates should maintain a positive attitude under pressure, exhibit a strong work ethic, and enjoy working with a wide range of personalities.
Deadline: 30th January, 2020.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@roundsquare.com.ng using the Job Title as subject of the email.
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