Fresh Jobs at the African Development Bank Group (AfDB)

African Development Bank Group (AfDB) – Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries). The Bank’s development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth.

We are recruiting to fill the position below:

Job Title: Lead Information Technology Governance, Program Management Officer, Planning & Administration and Enterprise Architecture, CHIS.0

Reference: ADB/20/024
Location: Abidjan, Côte d’Ivoire
Grade: PL2
Position N°: 50084350

The Complex

• The Vice-Presidency, Human Resources and Corporate Services (CHVP) ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
• The complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, Information Technology (IT), general services and institutional procurements, language services, business continuity and, health and safety strategies.

The Hiring Department

• The Corporate Information Technology Services Department (CHIS) mission at the Bank is to align the IT delivery strategy along with the Bank’s business strategy, to increase the organizational effectiveness through efficient use of the Information Systems (IS).
• Under the leadership of the Bank’s Information System’s Director, CHIS department is mandated by the Bank to deliver the best possible IT services for Bank staff and help achieve the results that will get the Bank closer to accomplishing its development goals.

The Position
The main responsibilities of the Lead IT Governance, Program Management Officer and Enterprise Architecture are to:

• Increase organizational effectiveness through efficient use of IT to make the Bank more agile, efficient, and more responsive to the needs of countries, thereby enhancing development effectiveness.
• Facilitate achievements of the goals of the new Business Development and Delivery Model (DBDM) with regard to both sectoral and operational activities by ensuring a well-managed, robust, efficient, innovative and highly available IT services.
• Support Bank’s diverse set of users from those that require operational and tactical information/data support to senior management that requires access to varied data sets for strategic decision making.
• Ensure delivery of high-quality IT service and enable achieve customer satisfaction.
• Ensure Client satisfaction with Services offerings, availability and services levels.
• Coordinate the Enterprise Architecture Team.
• Coordinate the Program Management Officer (PMO) activities.
• Coordinate Digital & innovation Program.
• Support Bank’s diverse set of users, i.e. those requiring operational and tactical support.
• Ensure delivery of high-quality IT service and enable achieve customer satisfaction.
• Ensure the adoption of EA within IT organization first and the other units in the Bank.

Duties and responsibilities
Under the overall supervision of the Director CHIS, the Lead IT Governance, Program Management Officer and Enterprise Architecture will undertake the following:

• Lead in long-range strategy planning and manage policy development to address complex business issues, provide leadership to cross-functional teams.
• Review service continuity and availability plans taking into consideration applicable business operations, risks and service requirements with BCP, Security and the external services providers.
• Review all the business requests before presentation to ISSC and advise ISSC on the GO or NOGO.
• Oversee the development of service-based management processes, controls and measures to ensure quality of service is maintained to meet business objectives.
• Champion & promote on-going service improvements to continually enhance quality and customer satisfaction with respect to Fields office / Regional Center, working closely with IT external and internal services providers Division.
• Manage globally distributed teams, including Third Party Vendors and Outsourced Partners to guarantee deliverables to Time, Budget and Quality Objectives.
• Work with CHIS stakeholders to ensure that the Solutions Delivery Road Map reflects current priorities.
• Ensure that Program / Project Dependencies are reflected on the Road Map and are under active management at all times.
• Ensure that programs and projects are adequately staffed and funded at all times.
• Regularly review service related KPI’s that identify the success of the services being utilized to recommend & coordinate the implementation of changes in services to improve overall metrics.
• Design and implement a continuous improvement program which seeks to improve both customer satisfaction and demonstrably improve program, project and Business Analysis metrics year-on-year.
• Responsible for executing projects against the agreed IT Strategy and the agreed Enterprise Architecture.
• Lead the Program / Project Managers to deliver professional assignments, staffed with appropriately skilled individuals, delivering to the expectations of CHIS’s customers.
• Focus on cost savings, high performance, high reliability, quality of user experience and architectural alignment of solutions.
• Carry out regular need assessment and ensure the IT services respond to the business need at all times.
• Successful management of budget and head count responsibilities.
• Ensure that the business solutions being delivered via support fully align with business requirements.
• Ensure that third-party contracts are continually assessed for value, be that in the search for cost efficiency, service enhancements or improvements or to leverage those contracts for additional services.
• Define, implement and maintain service continuity and availability levels agreed by customers.
• Work with the Human Resource Information System (HRIS) Management Team to ensure that support resources are adequately provisioned and skilled on a global basis.
• Accountable for proactively and holistically leading enterprise responses to disruptive forces by identifying and analyzing the execution of change toward the desired business vision and targeted outcomes.
• Responsible for taking a practical approach to supporting the business. This starts and ends with a focus on delivering signature-ready, actionable recommendations to business leaders, so they can adjust policies and projects to achieve target business outcomes.
• Lead the formal Enterprise Architecture (EA) program, managing a team of architects (business, information, solution, technical and other) in a direct capacity (solid-line reporting relationship).
• Responsible for helping business leaders enable their future-state business capabilities that, in turn, drive the organization’s targeted business outcomes through the choice of programs, projects and initiatives the organization chooses to invest in.
• of practically applying existing, new and emerging technologies to new and evolving business and operating models. Understand, monetize and operationalize new technologies.
• Coordinate Enterprise Architecture Review Board activities.
• Recommend and participates in activities related to the design, development and maintenance of the Enterprise Architecture (EA).
• Advise and recommends enterprise architecture strategies, processes and methodologies.

Selection Criteria

• Hold at least a Master’s degree or its equivalent in Computer Science, Information Technology, Technology management, Telecommunications Engineering or related area.
• At least eight (8) years of progressively responsible experience in IT service management, IT technology including at least three (3) years of experience at management level and at international level.
• Experience in managing mission critical enterprise Information and Communication Technology (ICT) services and implementing IT service management is required.
• Excellent knowledge of IT Service Management and Client Relation Management.
• Excellent knowledge of a Portfolio / Program / Project / PMO disciplines.
• Knowledge of principles, methods, techniques and tools for the preparation and Tracking and maintaining budget systems and reconciling department budgets to minimize costs and ensure cost effectiveness.
• Knowledge and proven experience of procurement process: entire process or function of acquiring products or services to support business operations.
• Effective and efficient deployment of resources, including reassessment and reallocation in a dynamic multi-project environment, to achieve optimum results.
• Knowledge of Customer Service Techniques: Techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of products and services.
• Proven experience in People Management.
• Knowledge of business models, operating models, financial models, cost-benefit analysis, budgeting and risk management.
• Familiarity with information management practices, system development life cycle management, IT services management, infrastructure and operations, and EA and ITIL frameworks.
• Knowledge of business ecosystems, SaaS, infrastructure as a service (IaaS), platform as a service (PaaS), SOA, APIs, open data, micro services, event-driven IT and predictive analytics.
• Exposure and understanding of existing, new and emerging technologies, and processing environments.
• Exceptional soft and interpersonal skills, including teamwork, facilitation and negotiation.
• Strong leadership skills.
• Excellent analytical and technical skills.
• Excellent written, verbal, communication and presentation skills.
• Excellent planning and organizational skills.
• Knowledge of all components of holistic enterprise architecture.
• Knowledge of business engineering principles and processes.
• Familiarity with basic graphical modeling approaches, tools and model repositories.
• Entrepreneurial, focused on delivering real benefits for customers.
• Focused on delivering operational stability for customers, results driven.
• Ability to gain an appreciation of relevant specialty areas.
• Investigative and evidence-based decision maker.
• Practical / Pragmatic, values results more than activity.
• Seek multiple solution options, making effective recommendations.
• Knowledge of the Bank’s standard software: Excel, Word, Power Point, MS Project, Access, etc.
• Communicate and write effectively in French or English, with a good working knowledge of the other language.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Assistant, ECCE0

Reference: ADB/20/019
Location: Abidjan, Cote d’Ivoire
Grade: GS7
Position N°: 50071234

The Complex

• The Chief Economist/Vice-President for Economic Governance and Knowledge Management is the Bank’s spokesperson on economic matters and the Vice-President for the ‘Economics Governance and Knowledge Management Complex’.
• The Complex is responsible for (i) providing leadership and visibility for the Bank on economic, finance, financial governance and socio-economic development issues; and coordinate the generation of analytical works to inform operational policy; (ii) systematically emphasize the critical role of knowledge, experience, lessons learnt and their tangible impact on sustainable, inclusive transformation of African economies.

The Position

• The job of Department Assistant which falls under General Support Services that provides administrative support for the smooth running of the Department, ensures that the Director is freed from all tasks which could otherwise impede the efficient discharge of high duties and responsibilities.
• Each Department has its unique functions, but the Department assistant works more or less uniformly irrespective of the Departments to assure hitch-free operations within the office of the respective Directorate.
• Accordingly, the Department Assistant’s job facilitates and contributes to the success of the Director in performing his/her role for the achievement of the High 5s.

Duties and Responsibilities
Under the General guidance and overall supervision of the Director, the Department Assistant will perform the following:

Work Flow Management:

• Receive and register all incoming and outgoing documents of the Department;
• Ensure that documents presented for Director’s signature are complete, with necessary attachments and background documents;
• Draft general or administrative correspondence on own initiative or on the basis of instructions and finalize for the Director’s signature;
• Verify that outgoing correspondence is presented in accordance with the Bank’s accepted formats and check on probable typographical errors, presentation, completeness and procedural accuracy of all documents submitted to the Director for clearance, approval or signature;
• Review and classify priority and important correspondences and submit accordingly;
• Follow-up and ensure that target dates and deadlines are met using appropriate tracking tools, and that correspondence and queries are responded to in a timely manner;
• Channel correspondence for action by the Director or send directly to the concerned Division, if necessary.

Communication and Liaison:

• Receive visitors and telephone calls with tact and discretion, and act according to the nature and urgency of each, including redirecting to the concerned divisions, as appropriate;
• Screen Director’s calls/visitors, make appointments for visitors to meet the Director or the Division Manager concerned;
• Provide background information to the Director for appointments with official visitors and/or staff members;
• Relay information between Director, Division Managers and other staff members of the department;
• Follow up on work deadlines with Division Managers;
• Schedule weekly team and ad hoc meetings for the Director, according to schedules and Director’s Agenda for the week;
• Arrange time and venue for meetings, collect necessary background materials of meetings needed from the relevant Departments/Divisions; Remind Division Managers and other staff members about scheduled meetings.

Record Keeping and Documentation:

• Maintain a filing system in both hard and soft copies to meet the needs of the Department;
• Keep a weekly calendar of activities that shows all meetings to be attended by the Director as well as by other staff members. It also includes all external visits to the Department ;
• Obtain briefing and background materials for meetings, seminars, workshops, etc. to be attended by the team’s staff, checking their availability and ensuring they have the appropriate briefing files and documents;
• Maintain Contact address / Mailing directory of partners working with the Department.

Office Administration, Budget and Finance:

• Make travel arrangements for the Director including tickets, hotel reservation, etc.;
• Assist in preparation of presentations using PowerPoint and other software packages on own initiative or on the basis of instructions;
• Perform other office administration tasks (photocopies, emails) when the need arises; Administration, Budget and Finance
• Assists in and advises the Director and Managers on a variety of administrative and personnel matters;
• Establishes stock control system for the management of office supplies and other bank properties (Personal computers, printers, faxes …); centralizes requests for office supplies submitted by staff within the department and makes provisions in order to ensure distribution of the required items.
• Negotiates with CHGS allocation of appropriate office space for the Unit by providing justifications; responsible for organizing and coordinating office moving operations.
• Contributes to preparation of budget of department as as Mid-year budget retrospective by:
  • Collecting facts and presenting them for decision making; recording data, monitoring and reporting on the department budget implementation level;
  • Initiating actions on expenses to be incurred, processing requests for recruitment of  short-term   staff and consultants, missions, with particular attention to the procedures, follow-up of the required travel authorizations, contracts and payments.
  • Arrange travel, visa and accommodation for staff going on missions.
  • Initiate and prepare various administrative documents and forms, such as staff list, Staff missions, training programs, staff absence (annual leave, home leave, excused absence and maternity leave) as well as statistical data when required on staff.
  • Manage create process reports in SAP.
  • Store inventory control, reception, management and distribution of promotional items

Selection Criteria

• Hold at least a Bachelor’s Degree in Business Management, Commerce, Administration or related discipline;
• Training in secretarial Science and/or Administration and Office Management is advantageous;
• Have a minimum of five (5) years of relevant and practical experience in administrative and secretarial roles, in similar offices of international Organizations, Development Banks or similar institutions;
• Having private sector experience will be an added advantage.
• Good knowledge of administration and office support services, including systems and procedures;
• Good coordination skills – methodical and self-organized;
• Demonstrable commitment to delivering excellent customer service focused reception and administration service;
• Good interpersonal, planning and organizational skills;
• Ability to think quickly to respond to immediate requests;
• Flexibility to adapt, positive attitude towards change, and a constructive and creative approach to problem solving;
• Proficiency in the use of standard equipment (computer, fax, scanner, photocopies, etc.);
• Communication;
• Problem Solving;
• Client Orientation;
• Team working;
• Operational Effectiveness;
• Innovation and Creativity;
• Attention to detail;
• Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other;
• Competence in the use of standard Microsoft Office applications (Word, Excel, Access, PowerPoint, SAP and/or other integrated document management system).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Data Center & System Management Services Division, CHIS.2

Reference: ADB/20/022
Location: Abidjan, Côte d’Ivoire
Position N°: 50092473
Grade: PL2

The Complex

• The Vice-Presidency, Human Resources and Corporate Services (CHVP) ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services
• The complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, Information Technology (IT), general services and institutional procurements, language services, business continuity and, health and safety strategies.

The Hiring Department

• The Corporate IT Services Department (CHIS) mission at the Bank is to align the IT delivery strategy along with the Bank’s business strategy, to increase the organizational effectiveness through efficient use of the Information Systems (IS)
• Under the leadership of the Bank’s Information System’s Director, CHIS department is mandated by the Bank to deliver the best possible IT services for Bank staff and help achieve the results that will get the Bank closer to accomplishing its development goals.

The Position

• The Division Manager Data Center & System Management Services (CHIS.2) provides leadership, supervision and management for the acquisition, deployment, operations and support of the Bank’s information technology infrastructure
• Areas of responsibility include: deliver and support Bank’s infrastructure (servers, storage, databases) and services, applications such as email messaging, support to the development teams and in charge of managing and monitoring the different data centers; ensure the services continuity, capacity and availability, define Service Level Agreements (SLAs); continually improve services to meet technology requirements and standard; providing technical guidance and leadership to the different teams within the Division, staff motivation and engagement, performance management, coaching and mentoring, resources planning and optimization.

Duties and Responsibilities
Under the overall supervision of the Director CHIS, the Division Manager will undertake the following:

• Set the goals and objectives of the division, lead the team, evaluate its performance, manage staff potential and training needs.
• Plan and oversee the management of activities undertaken by the division: monitoring of work programs and projects in a timely fashion within the budget.
• Ensure that the IT infrastructure services needed by the bank, as agreed, are provided in a usable, efficient, timely, secure, highly available and cost-effective manner.
• Actively participate in long-range strategy planning and manages policy development to address complex business issues; provides leadership to cross-functional teams.
• Oversee the development of service-based management processes, control and measure to ensure quality of service is maintained to meet business objectives.
• Implement a service-oriented, quality-driven and result based culture across the division teams that quality criteria are clear, available, measured adhered to and reported.
• Champion & promote on-going service improvements to continually enhance quality and customer satisfaction with respect to infrastructure services.
• Develop, implement, and maintain change control and rigorous testing processes for modifications to IT infrastructure, including the application of formal Release Management governance and procedures.
• Define, implement and maintain service continuity, capacity and availability plans taking into consideration applicable business operations, risks and service requirements.
• Manage distributed teams, including Third Party Vendors and Outsourced Partners to guarantee deliverables to Time, Budget and Quality Objectives.
• Develop, review, manage, set and measure objectives and motivate team members to successfully accomplish company and personal advancement objectives.
• Focus on cost savings, high performance, high reliability, quality of user experience and architectural alignment of solutions.
• Work with CHIS management, present supporting information to Steering Committees, the Boards of Directors, and others in order to obtain approval for major IT contracts and investment for the Bank.
• Represent CHIS in meetings, task forces and work groups comprised of sister agencies and as required, representatives of governments.

Selection Criteria

• Hold at least a Master’s Degree or its equivalent in Computer Science, Information Technology, Technology management, Telecommunications Engineering or related area.
• Have a minimum of eight (8) years of progressive experience in similar position with at least three (3) years of experience in management with track record in people management, and coaching.
• Excellent IT Service Management skills with at least eight (8) years of running complex IT Service Management. operations years proven track record of managing IT infrastructure, systems engineers and data centers geographically distributed.
• ITSM qualification, such as ITIL Operational Support and Analysis (OSA), ITIL Service Offerings and Agreements (SOA) preferred. Minimum ITIL Foundation certified.
• Certification in Data Center Management.
• Progressively responsible experience in analysis, planning and design of ICT infrastructure and systems is required, including at least 3 years of experience at management level.
• Experience in managing mission critical enterprise ICT infrastructure services and data centers is required.
• Working experience in similar financial multilateral institutions.
• Experience in Control and management of ICT assets.
• Knowledge and skills in Enterprise Architecture.
• Experience in Business Process Management and feasibility studies.
• Experience and skills in Budgeting and resource management including human resources.
• Knowledge of relevant national and international legislation. E.g.: Data Protection Act, EU Procurement Directive.
• Conceptual and strategic analytical capacity to understand information system and business operational issues so as to thoroughly analyze and evaluate critical systems matters.
• Ability to improve processes and approaches; demonstrates adaptability to changing priorities.
• Ability to advise Senior Management on complex systems development and related matters of significant importance to the institution.
• Good understanding of the new technology and industry trend.
• Dynamic and self-motivated to provide better services to the users.
• Ability to work under pressure and meet deadlines.
• Excellent interpersonal skills coupled with a collaborative style.
• Ability to communicate with the team members and external providers.
• Conflict resolution skills.
• Crisis management skills.
• Vendor management skills.
• Experience and skills in the Procurement process of ICT Products and services.
• Experience and skills in Budgeting and resource management including human resources.
• Creative thinking ability.
• People management skills.
• Problem solving and decision-making skills.
• Communicate and write effectively in French or English, with a good working knowledge of the other language.
• Competence in the use of standard Microsoft Office, Windows/Unix operating systems; Oracle/SQL server databases; Storage, back-up and restore technologies. Knowledge of SAP and SRAS are desirable.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Client Services Division, CHIS.4

Reference: ADB/20/022
Location: Abidjan, Côte d’Ivoire
Grade: PL2
Position N°: 50092475

The Complex

• The Vice-Presidency, Human Resources and Corporate Services (CHVP) ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
• The complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, Information Technology (IT), general services and institutional procurements, language services, business continuity and, health and safety strategies.

The Hiring Department:

• The Corporate IT Services Department (CHIS) mission at the Bank is to align the IT delivery strategy along with the Bank’s business strategy, to increase the organizational effectiveness through efficient use of the Information Systems (IS).
• Under the leadership of the Bank’s Information System’s Director, CHIS department is mandated by the Bank to deliver the best possible IT services for Bank staff and help achieve the results that will get the Bank closer to accomplishing its development goals.

The Position

• The Division Manager, Client Services, provides strategic leadership and guidance to Client Services Team on achieving the effective and efficient delivery of IT services to realize strategic objectives of the Bank.
• Fulfil the mission of the client services division which is to “educate, empower & respond to the client community with highly satisfactory support services and optimal user access and usage of IT services” by:
• Serving as the “face” of IT department and the “one-stop-shop” for IT services
• Providing efficient and effective the ‘Run the Bank’ capability portion of the IT department
• Ensuring clients satisfaction with service offerings and service levels.
• Developing and implementing strategies, policies and processes of IT service management for the department
• Managing the IT Assets, client technology services, service desk operations, business relationship and souring capabilities

Duties and Responsibilities
Under the overall supervision of the Director CHIS, the Division Manager will undertake the following:

• Provide strategic leadership and guidance to Client Services Team on achieving the effective and efficient delivery of IT services to realize strategic objectives of the Bank.
• In collaboration with CIO, develop IT Strategy and coordinate the implementation of key IT Service Management processes from demand and strategy to delivery and support.
• Define, design, develop & implement strategies, policies and processes of IT service management for the department
• Develops and implement the business relationship and vendor management processes is to support Bank’s digital transformation and enhance customer experience.
• Define, maintain and ensure the IT services meet the business need and are delivered in accordance with agreed business requirements with a proposition of “client first”
• Develop and implement a sourcing and cloud strategy which guides the Bank to acquire competitive capacities and innovative technologies.
• Define, design, develop & implement a service-orientated culture across the IT department.
• Manage the communication, learning, raising awareness and socializing with clients about the IT services, solutions and business value.
• Actively participate in long-range strategy planning and manages policy development to address complex business issues, provide leadership to cross-functional teams.
• Lead the development of service-based management processes, controls and measures to ensure quality of service is maintained to meet business objectives
• Ensure that IT services are provided costs effectively to the business through a process of regular review and external benchmarking.
• Define, design, develop & implement a quality-driven culture across the IT department such that quality criteria are clear, available, measured, adhered to and reported upon Champion & promote on-going service improvements to continually enhance quality and customer satisfaction with respect to technology services.
• Ensure proper management of client devices and solutions including desktops/laptops, tablets and other mobile devices and solutions.
• Develop, implement, and maintain change control and rigorous testing processes for modifications to all systems, including the application of formal Release Management governance and procedures.
• Ensure that the Change Advisory Board (CAB) is actively chaired and operates effectively
• Manage distributed and virtual teams, including Third Party Vendors and Outsourced Partners to guarantee deliverables to Time, Budget and Quality Objectives.
• Develop, review, manage, set and measure objectives and motivate team members to successfully accomplish company and personal advancement objectives.
• Focus on cost savings, high performance, high reliability, quality of user experience and architectural alignment of solutions
• Manage capital improvement projects under the division in collaboration with CIO office
• Develop and implement a continuous improvement plan including the implementation of ISO/IEC20000 standard.
• Develop and ensure the Bank’s IT Asset Management Program is effective and efficient to control and optimize hardware and software costs, audits, and mitigate related risks.
• Prepare and manage the allocated Bank’s resources including human capital, financial and IT Assets.

Selection Criteria

• Hold at least a Master’s degree or its equivalent in Computer Science, Information Technology, Technology management, Telecommunications Engineering or related area.
• A minimum of eight (8) years of progressively responsible experience in IT service management (ITIL, ISO20000, etc.) or IT client management is required, including at least five (5) years of experience at management level and at international level
• Certification on ITIL.V3 and ISO20000 would be an advantage
• Working experience in a similar financial multilateral institution would be an advantage
• Experience in managing mission critical enterprise Information and Communication Technology (ICT) services and implementing IT service management is required.
• Excellent knowledge of IT Service Management and Client Relation Management.
• Understanding of the underlying concepts of ITIL Production management and Service Delivery
• Excellent knowledge of ITSM and CRM software systems.
• Proven track record of managing and supporting highly complex IT systems (ERP, Financial system, etc.) and services is desirable. Experience in international organization is desirable.
• Excellent knowledge on developing and implementing IT Strategy, IT governance, IT policies, IT Service management, Business Relationship Management and Vendor Management.
• Ability to work effectively with different people and teams from various skillset and background and able to put others at ease
• Ability to be sensitive to client and community needs and perceptions by providing prompt, efficient and equitable service, involving clients and community in the resolution of problems that affect them.
• Understands applicability and limitations of technology to the work of the office.
• Actively seeks to apply technology to appropriate tasks
• Shows willingness to learn new technology
• Strong interpersonal skills
• Excellent written and verbal communication skills
• Excellent presentation skills
• Knowledge of the Bank’s standard software: Excel, Word, Power Point, MS Project, Access, etc.
• Communicate and write effectively in French or English, with a good working knowledge of the other language.

How to Apply
Interested and qualified candidates should:
Click here to apply online