Job Vacancies at Clear Essence California Spa & Wellness Resort

Job Title: Housekeeping Supervisor (Female)

Location: Lagos

Job Description
We are seeking to employ an experienced Housekeeping Supervisor, with the skills, qualification and attributes below

Job Overview

• Manage and Monitor staff scheduling and room assignments to ensure proper coverage
• Ensure that all staff are properly trained and have the tools and equipment needed to effectively carry out respective job duties
• Conduct thorough inspections of guest rooms and provide feedback to the Manager on Duty on a daily basis.
• Inspect and maintain the cleanliness and physical condition of the Resort, including guest rooms, meeting rooms, hallways and public areas, and assist with scheduling and room assignments to ensure proper coverage
• Prepare daily roster, supervise and ensure that all Housekeeping staff comply with quality standards
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Ensure the protection of guests’ room numbers and policies regarding guest room access
• Control expenses and minimize waste within all areas of housekeeping and manage and control guests’ supplies and usages
• Work closely with Stock Control to protect supplies, conducts physical inventory, and prepare daily supplies usage
• Complete all paperwork and closing duties, such as, filling out supply requisitions, maintenance request forms and updating log books etc.
• Work closely with the maintenance department in preventative maintenance and reporting deficiencies, amongst others
• Be able to perform housekeeping functions, including cleaning rooms, closets and door tracks; dusting and polishing of furniture; removing dust, spots and smears from windows, ledges and frames; and removing dust on drapes weekly and realign to correct position daily

Key Deliverables:

• Develop short and long term Housekeeping plan and implementation for the Hotel
• Ability to maintain stock and storage rooms and work within departmental budget

Experience

• Substantial Housekeeping background within the hotel industry, with at least 3 years in a supervisory role and not less than eight (6) years general experience
• Working knowledge of room management systems and advanced knowledge of housekeeping process and procedures
• Previous experience managing a team of housekeeping employees through, motivation, training and development

Education / Qualification

• Certified or experienced hotel housekeeping executive/supervisor
• Good understanding of housekeeping cleaning and washing equipment, tools and cleaning chemicals

Personal Attributes:

• Female candidates only
• Excellent written and verbal communication skills
• Able to demonstrate accuracy and thoroughness, and exhibit sound judgment
• Ability to develop and maintain gracious and efficient customer service
• Ability to deliver superior and consistent guest experience through housekeeping employee development, service standards and training
• Manage competing demands and be able to deal with frequent changes, delays, or unexpected events
• Attention to detail and a commitment to high standards of delivery
• Self-motivated and exhibit calmness under pressure, with a flexible approach

Job Title: Front Desk / Customer Service Officer

Location: Lagos

Job Summary
We are seeking to employ the services of an experienced Front Desk/Customer Service Officer with the follow…

Job Description

• We are seeking to employ the services of an experienced Front Desk/Customer Service Officer with the following set skills, qualification, and attributes:
• Ensure proper handling of guest complaints and monitor customer satisfaction with surveys and comment cards.
• Uphold gracious front desk procedures in the booking and handling of customers.
• Prepare guest folio and check-out procedures and able to review checkouts.
• Ensure that reservation operations and procedures are maintained and improved to retain optimum efficiency at all times.
• Perform multi-task functions and exhibit excellent problem-solving skills in relation to dealing with guests.
• Provide weekly and monthly occupancy forecast and maintain accurate occupancy forecast to avoid over/under booking.
• Maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone pertaining to facility amenities and services.

Experience Required

• Substantial Customer Service background within the hotel industry, with at least 4 year’s front desk experience.
• Daily hotel operational knowledge, with a minimum of three year’s experience.

Job Requirements

• Certified hotel administrator and a graduate degree or equivalent from a reputable higher institution would be an added advantage.
• Proficient in the use of Front Office software.
• Advanced use of Microsoft Word and Excel.

Personal Attributes Required:

• Excellent written and verbal communication skills.
• Demonstrate accuracy and thoroughness, and exhibit sound judgment.
• Ability to develop and maintain gracious and efficient front desk procedures.
• Ability to deliver superior and consistent guest experience through employee development, service standards, and training.
• Understand business implication of decisions and demonstrate good Knowledge of the market and competition.
• Manage to compete for demands and able to deal with frequent change, delays, or unexpected events.
• Excellent organizational skills and ability to improve and promote quality.
• Self-motivated and exhibit calmness under pressure, with a flexible approach.
• Strong commitment to teamwork and supporting the wider objectives of the Company.

Job Title: Senior Accountant

Location: Lagos

Job Description
We are seeking to employ the services of an experienced Accounts Manager with the following set skills, qualification and attributes:

Job Overview

• Prepare daily revenue report by balancing night audit report with cash, cheques and credit cards received, and reconcile daily revenue, summarizing into monthly revenue report.
• Responsible for maintaining Account Receivables, subsidiary ledger and reconcile to General ledger.
• Reconcile asset accounts including bank accounts, accounts receivable, other receivables/prepaids.
• Reconcile liability accounts including accounts payable, accruals, note payable, and other liabilities.
• Maintain and control inventories and fixed assets, and assists to conduct physical inventories.
• Oversee the implementation of the hotel operating budget and monitor department revenues and expenses, ensuring accurate recording in accordance with established guidelines.
• Continually audit all internal financial controls including purchasing, cash handling, disbursements, inventories, hotel assets, etc
• Liaise with Company Consultants to perform monthly and yearly tax returns in compliance with government regulations.
• Maintain format of income statements and balance sheets and responsible for modification or changes needed as necessary.
• Perform month-end financial accounting close process and complete internal financial reporting, and prepare management financial reports.

Key Deliverables

• Financial budgeting, cost control, and procedural implementation.
• Accurate and timely preparation of cash flow statements, management of receivables, payables, cash balances, control mechanisms and timely deposits of all funds.
• Implement process efficiencies as well as internal controls for effective cost control throughout the company.

Education / Qualification

• A Chartered / Certified Accountant with at least (7) seven years’ experience working in the hospitality business or an FMCG Company, with a minimum of ten (10) years accounting experience.
• Proficient in the use of accounting software. Experience in the use of Sage Pastel will be an added advantage.
• Advanced use of Microsoft Word and Excel.

Personal Attributes:

• Articulate in English Language with excellent verbal and writing skills.
• Demonstrate accuracy and thoroughness, and exhibit sound judgment.
• Demonstrate good Knowledge of the hospitality market and competition.
• Manage competing demands and able to deal with frequent change, delays, or unexpected events.
• Attention to detail and a commitment to high standards of delivery.
• Self-motivated and exhibit calmness under pressure, with a flexible approach.
• Strong commitment to team work and supporting the wider objectives of the Company.