Owens and Xley Consults – Our client, a luxury Fashion Store in Lekki is recruiting to fill the position belo
Job Title: Customer Service Officer / Sales Associate
Location: Lekki, Lagos
Job Description
Are you:
- Stylish
- Do you have excellent customer service skills?
- Do you have a passion for fashion?
- Can you drive sales?
- Are you a people person?
- Can you work late hours/overtime?
- If the answer is yes, this job opening is for you.
Job Overview
- The customer service / sales associates are the first line of contact for walk-in customers to the brand.
- They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
- She must be knowledgeable about the products and able to adequately guide the customer at all times.
Qualifications
Educational Qualification:
- HND or BSC in any related discipline preferably Marketing, Business and Finance.
Experience:
- 1-3 years experience in direct sales,
- Experience in the fashion industry a plus
Skills and Abilities:
- Relationship management skills and openness to feedback
- Excellent selling, communication and negotiation skills
- Good written and verbal communication skills
- Able to work in a fast pace environment
- High proficiency in MS Office Suite
- Must be able to prepare management reports and correspondence
- Good initiative, time and stress management skills
- Highly analytical with a drive for numbers
- Good networking, prospecting and closing skills
- High level of professionalism.
- Result-oriented team player with exceptional motivation and interpersonal skills.
Personal Attributes:
- Keen eye for detail
- Have a deep desire to work in the luxury retail industry
- Sociable and friendly
- Confident and pleasant
- Knowledge of current trends
- Loves a challenge
- Assertive and creative
- Stylish
Work Environment:
- Work in the office
- Will be required to write reports
- Might be required to work overtime and on weekends if necessary
Key Responsibilities
- Give advice and guidance on product selection to customers.
- Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
- Working within established guidelines, particularly with product lines.
- Responsible for security within the store as well as looking out for fraudsters shoplifters and fraudulent credit cards etc.
- Coordinate all issues with key clients between sales, fulfillment and customer support
- Keep a schedule of events /special promotions
- Work with management to organize and execute sales campaigns
- Establish, develop and maintain positive business and customer relationships
- Work in line with company policy to achieve set sales targets and outcomes within schedule
- Arrange displays on a regular basis and ensure that all displays are properly locked and secured
- Report discrepancies and problems to the shop manager.
- Perform all other duties as assigned.
Daily Tasks:
- Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
- Keep store tidy and clean and ensure office assistants clean constantly.
- Process all cash and card payments
- Answer first line queries and complaints from customers.
Weekly Tasks:
- Balance cash registers with receipts.
- Execute the store’s visual merchandising concept
Monthly Tasks:
- Work with store manager to conduct inventory count.
- Work with store manager to prepare store reports.
Salary
N50,000 – N60,000 monthly
How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com using the “Job Title” as the subject of the email.
Application Deadline 20th March, 2020.
Leave a Reply