Critical Rescue International (CRI) is Nigeria’s first national advanced medical paramedic company. We are in business to manage medical emergencies wherever and whenever they occur in our area of operation. On hand to deliver our innovative services is a team of uniquely qualified international and local medial personnel. We operate a fleet of ambulances.
We are recruiting to fill the position of:
Job Title: Medical Officer – Concierge
Location: Lagos
Department: Assist
Reporting To: COO
Overall Purpose of the Job
- Provision of comprehensive primary care medical services to patients in a clinical, virtual (telemedicine) and home environment.
Role & Responsibilities
- Able to multitask and work with other healthcare staff to deliver primary medical care in a persons’ home, in our clinic or remotely via telemedicine.
- Thoroughly evaluate, examine, review systems, and discuss present and past medical history, and order and review investigations to determine a diagnosis and treatment plan.
- Refer patients to specialist consultants or diagnostics as needed through our Network of Hospitals and Physicians
- Ensures that history, examination, laboratory investigations and provisional diagnosis are written on case sheet
- Coordinating an individual’s rehabilitation process and participating where appropriate in providing recovery orientated services to restore normal functioning;
- Establishing links with a range of secondary health care providers and developing initiatives to enable patients access coordinated care that meets their needs
- Provide patient management in accordance with medical protocols and procedures
- All patient consultations must be accurately recorded in the clinical patient e-records within 24 hours of seeing the patient
- Submits daily reports and ensures data is accurate.
- Carries out other relevant duties as may be required my management.
- Comply with organization’s standard operating procedure.
Key Performance Indicators:
- Quality of services rendered to patients
- Ability to project the brand and services of the company
- Quality of records and reports
- Continuous improvement of knowledge, skills, and abilities
Accountabilities:
- Maintaining good relationships with patients
- Attends continuing education and refresher education programs as required by employers, medical control and licensing or certifying agencies
- Maintains compliance with medical ethics, standards of practice, health and safety policies and CRI policies
- Maintains high level of confidentiality and professionalism
Requirements
- Applicants must be technology savvy.
- He / She must demonstrate the highest level of communication skills and professional etiquette in interacting with patients.
- Have a passion for Patient-centered care.
- Be able to carry out clinic consultations, telemedicine and concierge home services.
- Able to use an Electronic Medical Record to ensure good patient records and analysis of treatments.
- Medical Doctor degree from any accredited medical school
- Minimum of 3 years post NYSC experience in medical practice.
- Prior experience in Telemedicine Consultation is an advantage.
- Currently licensed by the Board of Medical and Dental Council of Nigeria to practice medicine in Nigeria.
Job Title: Nurse
Location: Lagos
Department: Assist
Reporting To: COO
Overall Purpose of the Job
- To plan and provide medical and nursing care to patients in a medical clinic, at home, in an ambulance, or in other settings who are suffering from emergent or chronic illness and/or injury.
Roles & Responsibilities
- Able to multitask and work with other healthcare staff to deliver primary medical care in a persons’ home, and remotely via telemedicine.
- React effectively in emergency and non-emergency scenarios, demonstrating sound decision-making to benefit health
- To act as a resuscitation lead or team member for seriously injured patients while they are in an ambulance and/or clinic
- To perform minor surgical procedures.
- To administer medical first aid and Basic Life Support to patients.
- Triage and identify medical illness and/or injury
- Promotes patient’s independence by establishing patient care goals; teaching patients, friends, and family to understand condition, medications, and self-care skills; answering questions.
- Assures quality of care by adhering to medical protocols; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following hospital and nursing division’s philosophies and standards of care set by state board of nursing, state nurse practice act, and other governing agency regulations.
- Resolves patient problems and needs by utilizing multidisciplinary team strategies.
- Maintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel.
- Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
- Documents patient care services by charting in patient and department records.
- Maintains continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.
- Maintains patient confidence and protects operations by keeping information confidential.
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Maintains nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; using equipment and supplies as needed to accomplish job results.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
- Contributes to team effort by accomplishing related results as needed.
- Observation and maintaining records of vital signs and level of consciousness
- To assess and treat new patients.
- Display expert clinical skills in managing the critical care of all categories of patients.
- Document medical history.
- Contribute to strategic planning and initiatives to advance standards of care excellence, improve patient outcomes and drive continuous improvement.
- Responsibility of patient care may be in a clinical, home, or ambulance environment
- To provide care in line with the telemedicine protocols.
- To participate in concierge home services.
Key Performance Indicators
- Quality of services rendered to patients
- Ability to project the brand and services of the company
- Quality of records and reports
- Continuous improvement of knowledge, skills, and abilities
Accountabilities
- Maintaining good relationships with patients
- Attends continuing education and refresher education programs as required by employers, medical control and licensing or certifying agencies
- Maintains compliance with medical ethics, standards of practice, health and safety policies and CRI policies
- Maintains high level of confidentiality and professionalism
Job Title: Operations Officer
Location: Lagos
Reporting To: COO/CMA
Overall Purpose of the Job
- The ideal candidate will have the ability to create and maintain an efficient system of operation to support business needs.
- The candidate should be comfortable multitasking and working cross-functionally with different business units.
- The ideal candidate will have previous experience in related fields especially in the start-up industry and working with small corporations.
Roles& Responsibilities
- Build alliances and partnership with other organizations
- Establish and maintain business standards for accuracy, productivity, and reliability
- Schedule and train staff to meet operational requirements
- Implement digital health policies and procedures
- Ensure compliance with current healthcare regulations, medical laws and ethics
- Keep track of telehealth software and updates, equipment and devices and manage inventory
- Liaise with appropriate units regarding ancillary telemedicine services, equipment and supplies
- Ensure patient records are current and accurate
- Maintaining confidentiality and impartiality while executing tasks
- Manage the daily functions of the business chiefly, the digital health platform
- Spearhead various marketing campaigns to advertise and expand business reach
- Chase up leads and promote business goals and interests
- Regularly review productivity and make recommendations as needed
- Assist in establishing business development objectives and market the digital health platform to clients, collaborators and other relevant stakeholders
- Liaising with the IT department and clinic staff for the development of new tech products
- Using IT skills for work, such as maintaining patients’ records using specific packages
- Keeping up to date with medical developments, new drugs, treatments and medications
- Liaising with IT in troubleshooting tech
- Supervise patient scheduling on our digital health platform
- Oversee registration of patients on the digital health platform
- Telemedicine coordination, SOP monitoring and monthly reporting.
- Communicate with patients regarding inquiries and complaints
- Ensure patient satisfaction
- Submits weekly progress reports and ensures data is accurate.
- Carries out other duties as may be required my management
Key Competencies
- Must be Lagos-based
- Proficiency with Microsoft Office
- Planning and organizing
- Strong organizational and communication skills
- Attention to detail
- Adaptability
- Customer service orientation
- Problem solving
- Judgment
- Decision-making
- Confidentiality
- 2+ years of experience in a similar role (Desirable)
- Strong ability to multitask
- Comfort working with multiple groups within the business
- Previous experience working in the healthcare and/or medical technology sector is desirable
- Ability to learn quickly, take initiative, take instruction, and work under pressure is an asset
- Most importantly we want creativity and energy
Deadline: 31st March 2020.
Method of Application
Interested and qualified candidates should send their CV to: hr@crinigeria.com using the “Job Title” as the subject of the email.
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