Job Vacancies at Countryside Hotel, Abuja

Countryside Hotel is currently recruiting suitably qualified candidates to fill the positions below:

Job Title: Front Desk Officer

Location: Abuja

Job Descriptions

• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest’s payment method
• Verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages and documents such as faxes for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Manage conference room bookings and scheduling
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area

Requirements

• Candidates should possess relevant qualification.
• Must have at least 3 years experience.

Job Title: Hotel Manager and Accountant
Location: Abuja

Job Description

• Oversee personnel including receptionist, kitchen staff, and office employees.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Collect payments and maintain records of budgets, funds, and expenses.
• Welcome and register guests once they arrive.
• Resolve issues regarding hotel services, amenities, and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Create and apply a marketing strategy to promote the hotelТs services and amenities.
• Coordinate with external parties including suppliers, travel agencies, and conference planners.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.

Requirements

• Bachelor’s Degree in Hospitality, Business Administration or relevant field.
• A minimum of 5 years experience in hotel management or similar role.
• Strong understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.

Job Title: Housekeeper

Location: Abuja

Responsibilities

• Clean and arrange guest rooms to hotel standards for guest arrival
• Clean and maintain common areas of the hotel
• Perform laundry duties as necessary
• Stock and maintain housekeeping supply rooms
• Ensure a high level of customer service is performed at all times
• Assist guests with requests and questions as necessary
• Report any damages or repairs needed to management
• Report all lost and found items to the Housekeeping Manager.

Key Requirements / Experience

• Must have the ability to communicate effectively with guests, co-workers and managers
• Solid references
• Flexible schedule
• Experience helpful but not necessary.
• At least 3 year experience.

Job Title: Waiter/ Waitress and Barman

Location: Abuja

Responsibilities

• Provide the perfect service experience for every Guest
• Adhere to timing standards for products and services
• Look for ways to consolidate service and increase table turns
• Present menu, answer questions and make suggestions regarding food and beverage
• Serve the Guest in an accommodating manner
• Must know all food liquor, beer, wine and retail offered
• Apply positive suggestive sales approach to guide Guests
• Looks for ways to avoid waste and limit costs
• Assist in keeping the restaurant clean and safe
• Provide responsible service of alcoholic beverages
• Deliver food and beverages to any table as needed
• Must follow all cash handling policies and procedures
• Report to property on time and in proper uniform

Requirements

• Must be of legal age to serve alcoholic beverages (May vary by state)
• Must have all certifications and licenses as required by local Health Department and Alcoholic Beverage Commission statutes
• Must have clear written and verbal communication skills
• Must have the physical abilities to carry out the functions of the job description
• Must be able to responsibly handle cash transactions
• Must be able to consolidate and coordinate needs for all tables within their station
• Must be able to carry food and beverages
• Must be able to work in a team environment
• High school diploma or equivalent; college degree preferred
• At least three years experience as a food server within a restaurant, hotel, or conference centre operation
• Any related customer service/oriented experience will be considered
• Ability to comprehend and communicate in fluent English

How to Apply
Interested and qualified candidates should send their Applications to: thecountrysidehotel@gmail.com Using the “Job Title” as the subject of the mail