Customer Support Agent in a Financial Technology Company

JK Recruiter – Our client, a Financial Technology Company is recruiting to fill the position below:

Job Title: Customer Support Agent

Location: Lagos

Job Description

• We are urgently in need of a Customer Support to offer support to financial products and services
• We are urgently in need for a Customer Support Agent who would be responsible for providing helpdesk support and customer service on company product offerings; responds to enquiries and resolve customer complaints and provide feedback from customers about products.

Qualifications

• ND / HND / BSc in any discipline
• Computer Science Background
• Related Experience.

Core Responsibilities

• Provision of first level helpdesk support for product offerings
• Receive, document and resolve clients/subscribers complaints.
• Escalate clients / subscribers complaints as applicable to support or help desk.
• Telephone and e-mail marketing of product features and enhancements to clients / subscribers.
• Maintain appropriate logs of operational activities.
• Professional management of Incoming and Outgoing correspondence via telephone & Post mail
• Professional reception & attendance to guest & visitors.
• Collate and provide a report to appropriate unit
• Managing and maintaining good client relationship in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.

Deadline: 1st August, 2020.

How to Apply
Interested and qualified candidates should send their CV to: jkrecruiter305@gmail.com using the “Job Title” as subject of the email.