Ongoing Recruitment in a Luxury Lifestyle Brand

Job Title: Sales / Customer Service Associate

Location: Ikoyi, Lagos

Key Responsibilities
Sales:

• Welcome and greet customers
• Attend to walk-in customers
• Attend to customers on the phone
• Recommend and display items that match customer needs/ want
• Process payments
• Pack up customer orders
• Follow all companies policies and procedures
• Inventory Management
• Restock items that are running low and maintain proper display appearances
• Assist with inventory counts and placement of new items

Store Management:

• Ensure that the store is clean and ready for opening
• Ensure that the utilities are available and adequate
• Work with production manager to fulfill client orders
• Supervise the security personnel
• Steam garments
• Arrange outfits on the mannequins

Key Requirements

• HND in a related field
• 0 – 6 months in a similar role
• Ability to prioritize and multitask

Remuneration
N40,000 – N50,000 monthly.

Job Title: Fashion Retail Manager

Location: Ikoyi, Lagos

Key Responsibilities

• Manage, monitor, and review daily business operations.
• Manage the business Social Media platform
• Create daily content for online sales
• Review, oversee financial activities and send monthly report.
• Maintain positive client relationships and drive new acquisitions.
• Implement organizational goals, procedures, and policies.
• Identify improvement gaps and implement corrective measures.
• Handle and resolve all customers’ complaints
• Process customers’ payments
• Respond to all enquiries.

Store Management:

• Ensure that the store is clean and ready for opening
• Ensure that the utilities are available and adequate
• Work with the Production Manager to fulfil client orders
• Supervise the security personnel
• Steam garments
• Arrange outfits on the mannequins.

Facility Management:

• Ensure that all fittings and fixtures are working optimally
• Plan and supervise all maintenance and repair works

Financials:

• Create monthly reports
• Manage petty cash
• Take cash payments to bank
• Calculate and remit taxes
• Prepare payroll.

Requirements
Experience:

• 2 years experience in a similar role
• Experience in the retail or fashion industry a plus

Skills and Abilities:

• Social media management
• Proven integrity
• Highly analytical, driven and focused.
• High level of professionalism;
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Must have knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Proficient user of MS Office (MS Excel in particular)
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Keen eye for detail
• Preferably lives within Island axis.

Remuneration

• N80,000 – N100,000 monthly.

Job Title: Fashion Production / Quality Control Manager

Location: Lekki, Lagos

Job Responsibilities
Quality Control:

• Ensure quality control of Bespoke and Ready – to – Wear outfits
• Ensure the seams and hems are equal from start to finish
• Ensure the outfit has been put on a mannequin to check for wrong seams, stitched lines, etc.
• Ensure that all Ready-to-Wear outfits are true to the size
• Ensure there are no pins or needles after production
• Ensure that all items are tagged with the price tags and labels in the right position in the retail store
• Check for folds and send back to the tailor in charge to correct the pattern and resew garment to perfection
• Check for stains and send for dry cleaning where necessary
• Check for burns and replace where necessary
• Ensure blouses and gowns do not have folds on the waist area. Also, check that there are no botches or folded zippers
• Ensure that there are sizes on all garments
• Ensure the right quality and color of zip is used
• Ensure that zips are not showing from the garment and they are fully covered
• Check items to be made for the week
• Procure materials for production when necessary
• Work with the Creative Director during the design process to come up with new concepts
• Check with procurement to ensure that all materials are available for production
• Notify the retail and customer service team of any delays or hitches in production that may affect delivery schedule

Supervision:

• Ensure that the tailors are engaged at all times
• Send daily report
• Scrutinize the sketch/designs
• Supervise the line production
• Supervise the sample making
• Oversee finishing
• Submit weekly and monthly reports of the tailors’ production
• Record the time used in each production from start to finish by each tailor
• Ensure proper labelling and sizing match the company’s standard
• Ensure that all garments produced have the tailor’s names attached
• Ensure that tailors finish the garments before recording it
• Establish lead-time for each batch of production

Qualification/Experience

• HND or BSC in any related discipline
• 1-3 years’ experience in a quality control position
• Previous experience in a similar role is compulsory

Requirements:

• High level of professionalism
• Research skills
• Organization and coordination skills
• Result-oriented team player with exceptional motivation and interpersonal skills
• Good written and verbal skills
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills
• Highly creative
• High level of attention to detail
• Able to work in a fast pace environment
• Knowledge of current trends as it relates to the industry

Remuneration

• N80,000 – N100,000 monthly.