Workforce Group – Our client, a leading retail chain, luxury skincare and cosmetics products company is recruiting to fill the position below:
Job Title: Concierge Service Executive
Location: Victoria Island, Lagos
Job Description
- To create unique experiences for clients who would like to experience shopping for fragrances and personal care products in a different way, whether aiming to reward or indulge themselves or simply to give great gifts.
Duties & Responsibilities
- Acts as a personal fashion, taste, trend, and beauty advisor, to customers.
- Provides personalized shopping recommendations using company’s and 3rd party offerings to create remarkable experiences and packages customers will be willing to pay for.
- Actively listens to customers and then provide them with products that match their expectations and budget
- Seeks out referrals from satisfied clients in order to build a significant client portfolio of repeat customers.
- Use deep product knowledge and familiarity with all product information to conduct demonstrations and use of samples to stimulate interest and usage.
- Has above-average customer service skills, demonstrated by doing what is necessary to ensure customer satisfaction
- Cross-sells and up-sells customer orders using their purchase history, tastes, preferences and other info by suggesting additional merchandise that compliments their selections.
- Manage returns, complaints, and be able to effectively handle customer service issues.
Requirements
- Bachelors degree desirable
- Masters Degree an advantage
- 1-3 years of experience in a similar role, preferably in the retail and personal care sectors
- A socially aware and socially active person, with knowledge of events, the fashion trend and lifestyle happenings as an early adopter.
- Active on social media, keen interest following influencers and having yourself a significant following on the most popular social media platforms
- Telephone selling skills: must have a great phone voice, etiquette and friendly demeanour
- Strong communication skills, especially written and oral.
- Very active on social media and understands how to use that for social selling and referral building
- Must be a “people person” and enjoy meeting, greeting and serving people
- Must be able to perform multiple tasks under pressure and stay organized
- Must possess a great work ethic, be dependable and have an accommodating attitude
- Ability to work a full-time flexible schedule, including some early morning and weekend periods, to work as needed by the client, and to respond to urgent issues at the behest of the client.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Brand Manager
Location: Victoria Island, Lagos
Job Description
- Responsible for coordinating the brand’s activities – sales, advertising, promotion, marketing research and distribution.
- Accountable for delivering the brand’s profit, volume and market share objectives.
- Responsible for developing the business, sales and profitability of the brand to meet corporate brand’s profit volume and market objectives.
Duties & Responsibility
- Formulate brand’s long-term strategy to effectively reach customers.
- Oversees the brand’s marketing life cycle.
- Manages day-to-day progress of product marketing planning and execution
- Maintains brand integrity across product lines, advertising and all other internal and external communication as it pertains to assigned brand.
- Collaborate with a wide variety of functional areas such as sales, editorial, marketing, design, and operations to execute specific marketing.
- Conducts market research and identifies and tracks market trends.
- Define and manage the brand’s advertising and promotion strategies.
- Closely monitor and analyze sales volumes, market share trends and competitive activity.
- Provide monthly product updates to management.
Requirements
- A Bachelor’s degree in any business-related discipline
- Minimum of 4-6 years field experience in product management, brand advertising and/or marketing.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Marketing And Brand Management
Location: Victoria Island, Lagos
Job Description
- Develops and executes strategies for the development of the mother brand and brand portfolio at a corporate, business unit and retail outlet level.
- Proactively identify and develop opportunities to build business through the introduction of new products and services, as well as enhancements to existing product / service lines.
- Responsible for identifying, assessing and selecting properties for the location of company outlets. Responsible for coordinating and driving all activities required to prepare and open retail outlets
Duties & Responsibility
Merchandise Planning and management:
- Liaise with the manufacturing/supply team on orders, quantities, designs/ assortments, delivery dates and payment term in conjunction with the Managing director.
- Responsible for developing a price point policy by harmonizing/ aligning prices of distinct items of stock and determining standard marginal prices for all items.
Marketing Planning and Management:
- Create an annual, quarterly and periodic marketing plan for the mother brand and company brand portfolio.
- Responsible for researching the dynamics of the target market of the company i.e buying the behavior, purchasing power, age range, social status, profession etc. so as to develop marketing strategies to fit their unique lifestyles.
Brand Management:
- Develop and manage the brand and all brands in the company’s portfolio.
- Design and execute schedule for marketing/promotion of all company brands in all outlets and their environs.
Digital & Online:
- Develop company’s digital and online strategy.
- Oversee effective execution of all digital initiative and execution of digital campaigns.
Requirements
- Bachelor’s Degree.
- Master’s Degree is an advantage.
- Minimum of 3 – 5 years’ experience in a senior role in a marketing leadership position in a marketing communications agency, or in an FCMG or consumer goods industry.
- 8+ years of total relevant experience
How to Apply
Interested and qualified candidates should:
Click here to apply online
Leave a Reply