Job Opportunities in a Hospitality Firm

Pivotage Consulting – Our client in the Hospitality sector (A Restaurant) in Victoria Island that specializes in delivering high-quality dishes to customers, is currently looking to hire suitably qualified candidates to fill the position below:

Job Title: Operations Manager

Job ref.: ICE/111/OM
Location: Victoria Island, Lagos
Type: Full Time

Summary / Objective

• The operations manager will be responsible for maintaining the restaurant’s revenue, profitability and quality menu, maintain high production, productivity, quality, and customer-service standards, Coordinating daily restaurant management operations as well as  ensure efficient restaurant operation.

Job Responsibilities

• Supervising all restaurant activities and ensuring compliance to all company standards, to increase all sales of labor costs and prepare various reports accurately and within timeframe.
• Organizing and supervising shifts for restaurant operations, assisting to resolve all complaints and maintaining food quality at all times.
• Estimating future needs for goods, kitchen utensils and cleaning products. Prepare estimate of all food and beverage costs.
• Coordinating with corporate staff and assisting to purchase all required supplies, place required orders for all distributors and ensuring timely response to all complaints.
• Regularly reviewing product quality and researching new vendors
• Performing orientation and providing training to all new employees on restaurant processes and determining appropriate feedback from employees.
• Promoting the brand in the local community through word-of-mouth and restaurant events
• Recommending ways to reach a broader audience.
• Maintaining optimal level of sanitary procedures for all food handling, maintaining neat and clean kitchen area. Maintaining cleanliness at all times
• Ensuring optimal quality of all food preparation and ensuring compliance to all standards.
• Performing regular interviews with all employees, providing training to all employees and maintaining all work regulation according to required policies and procedures.
• Appraising staff performance and providing feedback to improve productivity.
• Maintaining knowledge of all food and beverage trends and ultimately ensuring our restaurant runs smoothly and customers have a pleasant dining experiences.

Job Requirements  

• B.Sc. degree in Business Administration; Hospitality Management, Culinary Schooling or a relevant field of study.
• Minimum of 4 years work experience as an Operations Manager in a restaurant.
• PRINCE2 Professional Certification is an added advantage.
• Management skills and experience in both front and back end operations.
• Strong leadership, motivational and people skills.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Can work under pressure and has extensive expertise in managing others.
• Possess a friendly demeanor, highly motivated, determined, and decisive despite any external pressures.

Deadline: 8th October, 2020.

Method of Application
Interested and qualified candidates should send only their CV (MS Word format only) to: recruitment@pivotageconsulting.com using the role “Senior Accountant” as the subject of their application.