Current Vacancies at Esetech Services

Job Title: IT Officer

Location: Apo, Abuja (FCT)
Employment Type: Full-time

General Summary

• At Esetech Services, you will oversee Esetech Services internal systems and security protocols. The incumbent will handle the day-to-day management of the IT environment, including the coordination and oversight of projects relating to content and system development and company IT infrastructure, network security and company electronic equipment’s. The incumbent will be responsible for leading IT projects efficiently and supporting the company’s users.

Essential Competencies, and Responsibilities (Including but not limited to):
Key Responsibilities:

• Maintain and enhance Esetech system infrastructures like network security, content upload, systems upgrade and maintenance.
• Provide technical assistant in development and assimilation of Esetech services.
• Management of systems to ensure reliability, functionality and operability.
• Preserve company assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Develop and implement all IT policies and procedures, including those for security, disaster recovery, standards, and architecture.
• Producing monthly reports/communications on IT functions as required.
• Support and enhance the functionality of all core applications such as Sales platform ERP etc.
• Take initiative and coordinate with senior management on system development to facilitate the delivery of the overall business strategy.
• Assistant in content development, digital marketing and social media promotion.

IT Management & Performance:

• Responsible for updating payment platform and monetary upgrade/downgrade and connections, and system interface.
• Responsible for internal IT systems, implementation, training, and providing technical support as needed.
• Expected to initiate and develop payment solution system and processes that promotes efficiency and effectiveness of business growth strategies.
• Coordinate and maintain effective relationship with external partners.
• Provide recommendation for systems and process improvements, educate, and train staff on in-house systems, software and processes.
• Provide adequate and effective process for system monitoring and managing payment Database.
• Ensure employees understands and complies with internal systems security protocols and regulatory compliance.
• Demonstrate strong understanding of product guidelines, utilization and product technical performance and provide technical support for staff as needed.
• Perform routine systems audit on processes and report on implementation progress to management

Systems Administration & Management:

• Systems Audit.
• System Monitoring & Regulatory Compliance
• Threat Management – To be better able to quantify the risk associated with a given asset.
• Vendor Management – A means of tracking vendors to ensure compliance to standards mandated by senior management.
• Managing and Implementing endpoint system security tools and applications.
• Network and Firewall Security Management.
• Information systems security vulnerability management.
• Information security policy development and implementation.
• Information Security Awareness Training.
• Developing and maintaining documentation of relevant IT systems and security controls.
• Researching security issues and providing evaluations and recommendations to management.
• Verify application results by conducting system audits of technologies implemented

Risk Management:

• Ensure that all aspects of the business related to systems infrastructure have an up-to-date risk register and that all stakeholders have visibility and involvement in discussing and mitigating risk.
• Identify and draw awareness on operational risk for all aspect of Esetech technology capabilities, mitigate the risk as far as possible within practical constraints.
• Ensure full transparency is achieved on all aspects of activity of the IT department and that effective and agreed prioritization is applied.

Key Performance Attributes:

• Excellent knowledge of information technology general controls, data and cybersecurity, computer hardware and software systems.
• Direct experience with and managing ERP systems.
• Understanding and experience with managing data network and telecommunications systems.
• Demonstrated experience leading and/or managing IT projects.
• Understanding and experience with managing IT infrastructure including systems, personal computing, help desk, servers, and printers.
• Ability to effectively communicate technology, infrastructure and process needs and requirements with all personnel levels; oral and written communication.
• Excellent verbal communication, listening and phone skills.
• Good motivational skills and enthusiasm.
• You are a strong problem solver and able to understand and adaptable.
• Strong organization and time management skills.

Qualifications
Experience Required:

• 2+ Years in Managing IT systems
• Proven working experience as an IT manager or relevant experience
• Experience with the following systems:

Minimum Education:

• BSc in Computer Science, MIS or similar field

Job Title: Accountant

Location: Apo – Abuja (FCT)
Employment Type: Full-time

General Summary

• Our ideal candidate should be organized, attention to details, and ability to lead, manage Esetech financial transactions and will be responsible for performing general ledger account and bank statement reconciliation, preparing journal entries and financial statements, creating and maintaining periodic reporting, maintaining fixed asset system, assisting with annual budgeting, compiling expenditures reporting, preparing statistical and financial reports for creditors and related agencies, maintaining financial records retention.

Essential Competencies, and Responsibilities (Including but not limited to):
Key Responsibilities:

• Strong understanding of account reconciliation and general ledger on a complete, accurate and timely basis in line with relevant legislative requirements and departmental policies and procedures.
• Assist with the month-end closing process, conducting research and making correction journal entries for account discrepancies, prepares closing journal entries, posts accrual entries, and prepares financial statements.
• Knowledge of generally accepted accounting theories, principles, methods, practices, and terminology.
• Knowledge of office practices and procedures and routine office supplies and equipment.
• Knowledge of the application of data processing and terminology as it applies to maintaining financial control and accounting records.
• Knowledge of techniques commonly used in locating errors in accounting records.
• Knowledge of generally accepted auditing principles, procedures, and practices. Knowledge of cost accounting and cost funding procedures.
• Ability to collect and organize accounting data, interpret its significance, and prepare accurate financial reports.
• Ability to present accounting data in a clear and understandable manner to both technical and nontechnical users.

Responsiblities:

• Set up systems for (a) credit control (b) Collection accounts (C) Customer credit assessment.
• Clear out issues with management accounts.
• Collect supporting documents for all payments, purchases, sales, expenses and other transactions and file them in appropriate folders.
• Follow up for operational related expenses and documents; enter operational expenses in software based on project codes; liaise with the CFO for proper recording of expenses.
• Print monthly Trial Balance, Balance Sheet and Profit and Loss account and General Ledger and send them to the CFO for review.
• Reconcile monthly bank balance with bank statements.
• Reconcile weekly and monthly operational expenses with budgets and bank transactions.
• Always Reconcile physical cash balance from operational ledger to ensure it balance.
• Maintain monthly file of all reports taken from the accounting software.
• Prepare and maintain loan and interest schedules and enter monthly interest amounts and periodic repayment amounts in the software.
• Coordinate with external auditors for the annual audits; prepare audit schedules, and send information requested by auditors on a timely basis; arrange for bank confirmation, lawyer confirmation certificates as part of audit work; inform management of any audit issue.
• Provide any other accounting work based on instructions received from company management.

Banking:

• Prepare deposit slips for cash/cheques when received and bank them.
• Estimate weekly cash inflow and outflow and send report to company management.
• Ensure that bank statements and bank advices are received on a timely basis and file them in appropriate folders.

Taxes and Compliance:

• File monthly/quarterly/annual VAT returns with the tax authorities on or before due date.
• File monthly/quarterly/annual Withholding taxes returns with the tax authorities on or before due dates.
• Send Withholding tax certificates to vendors on a timely basis.
• File annual tax returns with the tax authorities on a timely basis.
• Coordinate with external auditors for the above tasks in terms of exchanging information, follow ups and other matters relating to taxes.
• Inform CFO on a timely basis regarding changes or new regulations relating to taxes.
• Filing and compliance with any remittance and liabilities associated with having employees.

Qualifications
Education:

• BSc. / HND in Accounting required.

Experience Required:

• 2 years of experience in accounting or related business area.
• Proven track record of good communication skills.
• Proficient in spreadsheet software (Excel) and Word. Access and Accounting Software knowledge preferred.
• Ability to: Meet deadlines and prioritize tasks; work efficiently with minimal supervision; detailed oriented.

Job Title: Sales & Customer Service Representative

Location: Apo Resettlement, Abuja (FCT)

General Summary

• Our ideal candidate should be organized, attention to details, and ability to handle incoming customer calls while carrying out customer transactions in the system.
• The incumbent will be the voice of Esetech Services as such incumbent is expected to represent our brand, products, and services with each interaction with a client or potential client. In this role, the incumbent is expected to adhere to the established rules and performance expectations of the department.
• Sales and Customer Service representative will handle inbound and some outbound calls to clients and resolve client enquiries in a professional manner.

Essential Competencies, and Responsibilities (Including but not limited to):
Key Responsibilities:

• Ability to engage in the day-to-day activities of handling client’s inquiries and transaction effectively.
• Effectively provide customer service to clients and potential clients – answering questions correctly while following proper procedures.
• Ability to provide support, report, and resolve customer concerns and complaints regarding payment and other transaction issues follow-up interactions with customers to check on level of satisfaction.
• Ability to act as a source of information to customers by answering questions, escalating issues, follow-ups and gives instructions to customers, as necessary.
• You are expected to identify and escalate priority issues, complete call logs, maintain and update customer data in CRM.
• Ability to effectively monitor and response to incoming customer SMS as needed to address any inquiries, issues and concerns.
• You are expected to follow performance metrics per call center process to increase efficiency.
• Support fellow Customer Service/Sales Team by attending appropriate training.
• Ability to retain training information, implement new skills when interacting with clients.
• Ability to maintain a high-level customer service culture reinforced by effective client interaction and follow-ups.
• Exceptional knowledge of and adherence to all company policies and procedures.
• Ability to educate clients on products based on clients’ needs and desires.

Key Performance Attributes:

• Excellent verbal communication, listening and phone skills.
• Good motivational skills and enthusiasm.
• You are a strong problem solver and able to understand and adapt to customers’ needs.
• You are a strong communicator with great customer service orientation.
• Excellence data entry skills and attention to details.
• Strong persuasive and resilience skills (ability to work well under pressure and high stress.
• Strong positive attitude.
• Strong organization and time management skills.

Qualifications
Minimum Education:

• B.Sc. / HND / OND or equivalent work experience preferred
• Working knowledge of computer systems (MS Office, Web understanding)

Experience Required:

• 6 months to 1 Year minimum experience in Customer Service, or Sales.
• Candidate must be fluent in Hausa and English.

Physical Requirements:

• Ability to move around the office.
• Ability to operate office computer and other equipment.