Case Worker Supervisor at the International Medical Corps (IMC)

International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and Nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in under-served communities worldwide.

We are recruiting to fill the position below:

Job Title: Case Worker Supervisor

Location: Maiduguri, Borno

Job Summary

  • The GBV Case Worker Supervisor will be responsible for the overall supervision of case management services and other response activities implemented as part of the GBV program in Borno state.
  • Case Workers will directly report to the Case Workers Supervisor.

Technical Responsibilities

  • Under the supervision of the GBV Coordinator, provide technical oversight and capacity-building through training, mentorship and on-the-job support for case workers on case management and referrals
  • Work closely with the GBV Coordinator to understand program goals and to meet expectations.
  • Supervise case management of Gender Based Violence incidences and ensure proper documentation, assessment, case plan implementation, follow up and information management of all GBV cases in line with GBVIMS+.
  • Organize weekly case management meetings with case workers and support staff in managing critical/complex cases.
  • Represent IMC GBV program in case conference meetings with other service providers (Health, safety & security, protection, legal, etc.) and share experiences in managing critical cases.
  • Contribute to the development of monthly outreach plans with other staff and community volunteers based on GBV case trends and ongoing needs of women and girls.
  • Ensure community outreach on services available to GBV survivors.
  • Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
  • Document and share relevant information that will inform the development of case studies and or success stories of the program.
  • Maintain positive coordination and relationship with other partners in the field to promote holistic approach to GBV case management.
  • Contribute to proposal development activities (narrative and budget) through the provision of information and data on community feedback on ongoing projects and assessment of emerging needs.
  • Contribute to the development of referral pathways to ensure a community perspective is included. Ensure referral pathways are shared and understood within the community.
  • Participate in GBVIMS taskforce working meetings and share written minutes with the GBV Coordinator

HR Management & Administration:

  • Supervise and mentor GBV Case Workers
  • Support the orientation, on-going development/training and builds capacity of GBV Case Workers
  • Coordinate and oversee vacation schedules ensuring that leave schedules do not overlap.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.
  • Ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews.
  • Provide regular performance feedback to staff and where necessary work with Human Resources to document staff performance issues and address these in accordance with the National Staff Employment Policies

Monitoring & Reporting:

  • Ensure timely submission of weekly, monthly and quarterly reports in collaboration with Case Workers and the Monitoring and Evaluation team.
  • Contribute to donor reports as per set schedules (monthly, quarterly and annually) on activities, indicators and achievements.
  • Complete and share GBV data via GBVIMS tools and submit to the GBV Coordinator

Finance:

  • Plan procurement of case management supplies to ensure smooth and timely implementation of activities.
  • Ensure that receipts are submitted in a timely manner and are properly and completely filled out with as much supporting documentation as possible.

General:

  • Refrain from making false promises and commitments to the beneficiaries and work in the best interest of the IMC GBV Program.
  • Foster a team spirit among GBV staff that is conducive to all staff improving their skills and knowledge base.
  • Other duties as assigned by the supervisor to enable and develop the IMC/GBV program

Qualifications & Experiences

  • University Degree in Social Science, Social Work, Psychology, Counselling, etc
  • Two to three years of experience in GBV case management including providing psychosocial counselling for survivors of Gender Based Violence.
  • Clear understanding of gender, abuse of power, and issues surrounding violence against women and girls.
  • Interest in building staff capacity through trainings, coaching, mentoring, etc.;
  • Ability and willingness to work during irregular working hours when needed
  • Strong computer skills (Excel, Microsoft, PowerPoint and Outlook)
  • Fluency in English (written and spoken) Hausa and Kanuri is a must.
  • Strong background of human rights and familiarity with practical challenges faced by displaced and other vulnerable persons.
  • Ability to maintain confidentiality and respect for clients at all times.
  • Experience conducting assessments and a willingness to help plan assessments;
  • Strong interpersonal skills and demonstrated ability to establish effective working relations with staff and other stakeholders.

Prevention of Sexual Exploitation and Abuse:

  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.
  • Compliance & Ethics:
  • Promotes and encourages a culture of compliance and ethics throughout International Medical Corps.
  • As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.

Deadline: 20th March, 2021.

How to Apply
Interested and qualified candidates should send their Applications, addressed to “The Human Resource Coordinator, International Medical Corps”, via the email: imcnigeriavacancy@internationalmedicalcorps.org

Note

  • Candidates MUST state the position and location they are applying for as the subject of their email. Application Letter and Curriculum Vitae should be in a single Microsoft Word Document, otherwise applications will not be considered.
  • Only Shortlisted candidates will be contacted.
  • This position is for Nigerian nationals only
  • We are an equal opportunity organization so Maiduguri Based candidates are Strongly encouraged to apply for this position.

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