Ongoing recruitment in a 5 Star Hotel

Job Title: Maintenance Manager

Location: South West
Reports to: General Manager

Position Summary

• The Maintenance Manager is responsible for providing the customer with a secure, comfortable environment by maintaining the hotel’s assets through ongoing preventive maintenance programs, and ensuring that all mechanical systems are operating in accordance with corporate policies and procedures, and according to local requirements and regulations.
• The job incumbent operates in line with hotel and corporate policies and guidelines, and the hotel’s business plan.

Job Description

• Responsible for Providing a Secure and Comfortable Environment.
• Maintains facilities and equipment by conducting inspections on a regular basis to determine need and extent of service, equipment required, type of operation, and maintenance needed
• Develops and implements strategies to achieve goals for “customer complaints per thousand rooms”, and “willingness to return”
• Ensures adherence to applicable laws by meeting with government and insurance inspectors, and performing follow-up as required.
• Communicates with department heads regarding engineering programs as they pertain to the physical plant
• Keeps all mechanical, electrical, and structural blueprints and diagrams up to date; maintains library of part lists, maintenance manuals, reference books, catalogues, etc.
• Takes prompt corrective action as necessary
• Ensures that the physical plant is operating in a safe, efficient, and orderly fashion by directing all phases of maintenance, repair and renovation
• Determines if work should be done internally or through external contractors
• Schedules employees in accordance with plan
• Assigns work orders by priority, and delegates duties and supervises work
• Schedules the appropriate preventive maintenance program
• Responds to guest complaints and department service requests
• Maintains a supply of inventory necessary for optimal operating efficiency by initiating purchasing orders for maintenance supplies, machinery, equipment, part and services as required
• Achieves the best price and suitability of product by appropriately selecting from available contractors and vendors.

Miscellaneous:

• Attends meetings and training required by the General Manager
• Assists colleagues to perform similar or related jobs when necessary
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Maintains own working area, materials and company property clean, tidy and in good shape
• Continuously seeks to endeavor and improve the department’s efficient operation, and knowledge of own job function

Is well updated on, and possesses solid knowledge of the following:

• Hotel fire, bomb and emergency procedures
• Hotel health and safety policies and procedures
• Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
• Hotel standards of operation and departmental procedures
• Current licensing relating to own responsibility, and to the hotel
• Accepted methods of payment by the hotel
• Short and long term hotel as well as corporate marketing and promotional programs
• Corporate clients and clients generating high business volume
• Union agreements

Requirements

• Minimum of HND or B.Sc in Engineering discipline and must have worked in a similar position as a Maintenance & Property Manager either in a 4 or 5 star Hotel.
• He must be certified member COREN. Candidates should also possess 4 – 14 years’ work experience.

Job Title: Executive Housekeeper

Location: South West
Reports to: General Manager

Position Summary

• Under the general guidance of the General Manager, he will direct and manages all operations and employees in Housekeeping and Laundry to obtain the highest quality of cleanliness, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximize guest satisfaction. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and the Hotel Group’s corporate guidelines and service concepts.

Job Description

• Schedules employees in accordance with forecasted occupancy, and adjusts staffing as necessary for changes in occupancy.
• Co-ordinates availability of rooms with Front Office Manager.
• Supervises the daily activities of the housekeeping staff.
• Monitors the responses on customer comment cards, identifies problem areas and formulates solutions.
• Together with Floor Supervisors, conducts daily and random inspections of hotel property, all housekeeping areas, and follows-up where necessary.
• Informs Front Office about accurate room status.
• Makes sure that furnishing, facilities and equipment within the housekeeping areas are maintained in the cleanest possible condition, and ensures that repair and maintenance is executed when needed.
• Brings all needs for repair to the attention of the Maintenance Department.
• Oversees inventory, purchasing, disbursement, and cost control for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment.
• Schedules and supervises all rotational and special cleaning programs as required.
• Secures keys in accordance with hotel’s key management guideline.
• Responsible for “Lost and Found” items.
• Orders and keeps track of uniforms for all employees.
• Checks the arrival list, conference guest list, and VIP list daily and makes sure VIP treatment is taken care of appropriately.
• Is well updated in all housekeeping procedures to be a resource when needed.
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation.
• Analyses own budget, and takes corrective action and follow-up.
• Assists in the development of the hotel’s annual business plan, by providing input regarding housekeeping issues.

Requirements

• Minimum of HND or B.sc in any related discipline and must have worked in a similar position as an Executive Housekeeper in a 5 star Hotel .
• Candidates should also possess 4 – 14 years’ work experience.

Job Title: Internal Auditor

Location: South West
Reports to: Financial Controller

Position Summary

• To perform full audit cycle including enterprise risk management, risk-based internal audit, and controls’ management over operations, as well as effectiveness, financial reliability and compliance with processes, directives and regulations at all times

Job Description

• Manage and Provide Efficient, Prompt, Trouble-free, Courteous and quality Accounting Service
• Determine internal audit scope and develop annual plans.
• To identify loopholes and recommend risk aversion measures and cost saving.
• To obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc.
• To Prepare and present reports that reflects audit’s report and document process
• To act as an objective source of independent advise to ensure legality, validity and goal achievement.
• To conduct follow up audits to monitor Hotel Management’s intervention.
• To engage in continuous knowledge development regarding sector’s rule, regulation and best practice, tools, techniques and performance standards.
• To maintain open communication with management and audit committee.
• Have the ability to manage large amounts of data and to compile detailed reports.
• Have sound independent judgement.
• Security, Health And Safety
• Maintain high confidentiality in regards to Hotel Management privacy.
• Notifies the Financial Controller and Cost Controller regarding loopholes, errors, and misconducts identified.
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Follows appropriate procedures to provide for the security and safety of the Hotel Management accounts/finance.
• Attends meetings and training required by the Financial Controller, Cost Controller and Hotel Management.
• Continuously seeks to endeavor professionalism in own job function.

Requirements

• Working experience within the hospitality sector will be an added advantage.
• Bachelor’s Degree in Accounting, Finance or a related field. Auditing software knowledge and knowledge of the COS framework will be an asset.
• Usage of hospitality ERP or revenue management software and an accounting software will be an asset.

Job Title: Night Duty Manager

Location: South West
Reports to: General Manager

Position Summary

• To handle customer and employee issues.
• To oversee operations, including maintenance, cleanliness and efficiency must also ensure that security and safety regulations are met.

Job Description

• To address customer issues and complaints.
• To schedule regular maintenance and cleaning of facilities.
• Must meet regularly with upper management to stay informed on company issues.
• To oversee security of the facility.
• Must work with management to assess and improve processes and policies.
• To check on registration cards of arriving guests and ensures all information should be filled on each cards either by Reservationist or the Guests.
• To assist in handling room lock problems.
• Operates the front office computer system in order to assist front office attendants
• To greet the VIP guests of the hotel. As directed by the Front office Manager, performs special services for VIP Guest’s.
• To assist in VIP’s arrival and departure in absence of Reservationist.
• To approve and sign for allowances, rebates etc., as required by Front office cashier.
• To authorize charges to be made for late departures and /or compliments on them
• To maintain and be guided of the hotel policy on credit/lost and found hotel guests.
• To follow up in credit check report, liaise with credit manager.
• To be responsible for front office operation during the absence of Front Office Manager and Front Office Assistant.

Minimum Requirements

• Bachelor’s Degree and / or diploma in Hotel and Restaurant Management or other related field. Working experience within the hospitality sector will be an added advantage as a Night Duty Manager.