Knowledgeware Technologies Limited is an Educational Service Provider based in Lagos (Nigeria) that specialises mainly in Computer Based Testing (CBT), e-registration and application, e-recruitment services, IT Training and Certifications and other related e-learning services.
We are recruiting to fill the position below:
Job Title: Female Front Desk Officer
Location: Lagos
Core Responsibilities
- To serve as the Organisation’s first point of contact for visiting customers or clients.
- To assist in the entry of data on various electronic registration and application platforms provided by the organisation or through a third party. This includes but not limited to JAMB, WAEC, NECO, NABTEB, Nigerian Army, Navy, Police & Airforce, Vehicle License Application and renewal etc.
- To provide customers with useful and insightful information about the company’s products and services.
- To make or process payments for customers’ desired services across various electronic payment platforms (Paga, Quickteller etc.)
- Answer questions and address complaints of visitors or escalate the complaints to higher authority if the need arises
- Carry out other office administrative tasks as directed by the management of the Organization.
Educational Requirements
- HND/B.Sc in any Social Science discipline/Art (Mass Communication, Sociology, Business Administration etc.)
- Minimum of Second Class (Lower Division) or Upper Credit
Personal Competencies:
- Applicants must be welcoming and polite to colleagues and all visiting customers.
- Possess a good verbal and written communication skills.
- Applicant must be attentive to details.
- Must be conversant with the application processes in various Examination bodies, Organisations and Institutions in Nigeria including JAMB, WAEC, NECO, NABTEB, Nigeria Army, Nigeria Police Force, Nigerian Airforce etc.
- Applicant must be accountable and of worthy character
- Must possess a good understanding of various electronic payment platforms in Nigeria such as Paga, Quickteller etc.
- Excellent Organisational and Multi-tasking abilities
- Smart and Proactive
- Proficient in Microsoft office packages
Job Title: Marketing Officer
Core Responsibilities
Location:
LagosCore Responsibilities
- To market and sell the products and services of the company to existing and potential clients of Knowledgeware Technologies.
- Initiate and conduct follow up meetings with key stakeholders in various Organisations and Institutions particularly HR and Recruitment agencies, Corporate Organisations, Institutions and Government Parastatal for the use of our facilities for the conduct of seminars, trainings, electronic testing etc.
- Propose creative methods and strategies for marketing the company’s products and services to its target audience
- Provide timely weekly and monthly sales report to the Management of the company
- Carry out other assigned responsibilities as may be directed by the management of the Organization
Personal Competencies
- Must be passionate about marketing
- Possess a good verbal, written and presentation skills
- Excellent Organisational and Multi-tasking abilities
- Smart and Proactive
- Must be creative in his approach to marketing
- Possess ability to meet and surpass projections
- Must be vast and knowledgeable particularly with happenings in the educational sector in Nigeria.
Education Requirement
- HND/B.Sc in any discipline.
- Minimum of Second Class (Lower Division) or Upper Credit.
Job Title: Customer Support / Customer Engagement
Location: Lagos
Core Responsibilities
Location: Lagos
Core Responsibilities
- Provide first level support services to customers.
- Effectively monitor and manage communication across various electronic and social media channels.
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
- Research, prioritize and resolve customer issues in timely and accurate fashion.
- Maintain and update all documentations of customer inquiries and responses for future reference.
- Direct or route customer inquiries and complaints to appropriate personnel for assistance.
- Handle dissatisfied customers in a courteous and professional manner.
Personal Competencies
- Possess a good verbal, written and presentation skills
- Excellent Organisational and Multi-tasking abilities
- Smart and Proactive
- Must be creative in his approach to resolving customer complaints
- Must be vast and knowledgeable particularly with happenings in the educational sector in Nigeria.
- Must be polite and courteous at all times in his/her interactions with customers
- Must be tech savvy and proficient in the use of social media
Education Requirements
- HND/BSc in any discipline
- Minimum of Second Class (Lower Division) or Upper Credit
How to Apply
Interested and qualified candidates should send their CV’s to: recruitment@knowledgeware.com.ng with the subject “Front Desk Officer”
Deadline: 29th March, 2017.
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