The Murtala Muhammed Foundation (MMF) is a not-for profit organization founded with the mission of improving the living conditions of Africans by implementing projects contributing to the reduction of poverty, empowerment of women, elimination of conflict, development of rural-communities, and promotion of self-reliance and development.
We are recruiting to fill the position below:
Job Title: Doctor (Volunteer)
Location: Abuja (FCT), Lagos
Summary
- The Junior Doctor is a clinical unit/ call center representative responsible for interacting withpatients primarily via telephone by answering incoming calls from patients and performs arange of duties.
Responsibilities and Functions
- Answer inbound phone calls in a professional and courteous manner, taking appropriateaction on the account.
- Screen patients using the symptoms checker.
- Enter and update correct patient data into the computer data bases.
- Use computer system to respond to patients’ medical problems by referring to theirhistory, carrying out diagnosis, treatment, counseling and referral, where necessary.
- Comply with company policy and procedures and pertinent laws or regulations.
- Adhere to established workflow and documentation procedures.
- Ensures to escalate calls or challenges to supervisor when necessary and appropriate
- Always maintain a professional and positive attitude.
- Demonstrate respect for our patients and team members in every interaction.
- Keep up-to-date with medical developments, treatment and medication.
- Review and follow-up on patient accounts in a timely manner.
- Maintain call center standards for quality and productivity.
- Observe professional ethics in maintaining confidential information acquired concerningthe personal and financial status of patients.
- Performs other general administrative tasks as directed by the clinical lead and call centersupervisor.
Requirements:
- Speaks fluently in either of the following languages: Pidgin, Hausa, Yoruba and Igbo.
- Exceptional phone handling skills: provides customer support in a positive, calm, andtimely manner.
- Excellent data entry and typing skills.
- Excellent interpersonal, listening, verbal and written communication skills.
- Ability to apply knowledge of office procedures and carry out tasks accordingly.
- Ability to quickly learn.
- Superb organizational and time management skills.
- Ability to work under pressure and take initiative in a fast-paced environment.
- Ability to work independently and in a team on assigned tasks as well as to acceptdirection on given assignments.
- Proficiency in Microsoft Word and Excel is a plus, and must be comfortable workingwith computer systems and multiple applications simultaneously.
- Demonstrated attention to detail, ability to multi-task, and flexible.
- Proficient in computer usage and application of technology.
- Knowledge of customer service principles and practices.
- Capable of practicing strong human relations skills, such as empathy for others.
- Must be able to work in a high call volume call center environment with both inboundand outbound calls.
- Leadership Skills.
Work Environment & Physical Demands:
- Work is performed in a conducive environment of your choice.
- Physical demands of position: must be able to sit for long periods of time, must havemanual dexterity to work computer systems and keyboard.
Education & Experience
- Certified degree in Medicine (Essential)
- Minimum of 1 year of experience practicing as a primary care doctor.
- Minimum of 1 year of relevant experience and/or training, or equivalent combinationof education and experience in a medical receptionist/customer service role.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@mmfnigeria.org using the Job Title as the subject of the email
Application Deadline 30th May, 2021.
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