Assistant Manager – Restaurants at Marriott Hotel – Ikeja, Lagos

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

We are recruiting to fill the position below:

Job Title: Assistant Manager – Restaurants

Job Number: 21071403
Location: Marriott Hotel – Ikeja, Lagos
Schedule: Full-Time
Brand: Marriott International, Inc.
Job Category: Food and Beverage & Culinary
Position Type: Management

Job Summary

• Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
• Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

Core Work Activities
Assisting in Management of Restaurant Team:

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations:

• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.

Providing Exceptional Customer Service:

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.

Conducting Human Resource Activities:

• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.
• Additional Responsibilities:
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.

Candidate Profile
Education and Experience:

• High School Diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR
• 2-year Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
• We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.