MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
Job Title: Manager Campaign Management, Data & Digital
Job Description
Design advanced analytical driven marketing offers/campaigns and manage end-to-end campaign lifecycle to generate incremental revenue and reduce churn/dormancy on the base.
He/She will be responsible for systematically engaging the subscriber base using various channels and campaign management tools and leveraging on analytics insights as input to campaign development and execution.
Assist and support the Head Customer Value Management – Consumer Market Group in the implementation of strategies to achieve agreed business objectives
Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimization, etc.), to drive
Serve the Divisions internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
Nurture in house relationships with key stake holders to ensure smooth running of account management process
Work with internal stakeholders to drive service delivery and availability.
Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
Monitor execution of High Value and emerging market strategy against specifications.
Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
Develop promotion campaigns to stimulate usage and profitable consumer connections.
Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing script-storyboard development) to execution (production- flighting).
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
Job condition
Normal MTN working conditions.
May be required to work extended hours.
National and international travels.
Experience & Training
Education:
First Degree in Mathematics, Computer Science, Engineering or other related marketing or Social Science discipline.
Fluent in English.
Experience:
Minimum of 6 years experience which includes: Minimum of 3 years experience in an area of specialization; with experience in supervising/managing others
Experience working in a medium to large organization
Experience in Customer Value Management 20
Experience in Database/Direct Marketing or Product Management in telecommunications industry
Strong knowledge of statistical modeling techniques and algorithms.
Extensive experience in developing, testing and execution of campaigns
Extensive experience in dealing with marketing databases and predictive data mining techniques
Hands-on experience with modeling tools such as Oracle, SPSS or SAS
Strong expertise in experimental test design.
Extensive experience with major campaign management platform(s)
Training:
Telecommunication Fundamentals
Basic GSM
MS office and common business applications
Strategic management / decision making
Effective leadership and human capital management
Minimum Qualification
BA, BEd, BSc, BTech or HND.
Job Title: Manager, High Value Prepaid Segment
Job Description
To create sustainable, profitable, market volume and value growth for the High Value prepaid Segment of the Consumer Market.
To assist and support the Senior Manager , High Value Segment – Consumer Market Group in the implementation of strategies to achieve agreed business objectives
Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Drive an increase in MTNN’s Net Promoter Score.
Developing initiative to increase customers usage and satisfaction via the customer management process
Develop strategies to drive customer adoption and usage of the service
Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
Nurture in house relationships with key stake holders to ensure smooth running of account management process
Work with internal stakeholders to drive service delivery and availability.
Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
Monitor execution of High Value and emerging market strategy against specifications.
Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
Develop promotion campaigns to stimulate usage and profitable consumer connections.
Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department
Job Condition
Normal MTNN working conditions
May be required to work extended hours
National and international travels
Experience & Training
Education:
First degree in Marketing, Social Science or Engineering discipline
Fluent in English
Experience:
Minimum of 6 years’ experience which includes:
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
Experience working in a medium to large organization
Experience in Marketing within telecoms or FMCG
Experience in managing High Value prepaid Segment
Relevant experience in advertising materials production and management
Training:
Telecommunication Fundamentals
Basic GSM
MS office and common business applications
Strategic management / decision making
Effective leadership and human capital management
Minimum qualification:
BA, BEd, BSc, BEng, BTech or HND
Job Title: Manager, Youth Segment
Job Description
To create sustainable, profitable, market volume and value growth for the Youth Segment of the Consumer Market.
To assist and support the Senior Manager , Youth Segment – Consumer Market Group in the implementation of strategies to achieve agreed business objectives
Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Drive an increase in MTNN’s Net Promoter Score.
Developing initiative to increase customers usage and satisfaction via the customer management process
Develop strategies to drive customer adoption and usage of the service
Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
Nurture in house relationships with key stake holders to ensure smooth running of account management process
Work with internal stakeholders to drive service delivery and availability.
Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
Monitor execution of youth and emerging market strategy against specifications.
Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
Develop promotion campaigns to stimulate usage and profitable consumer connections.
Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
Job Condition
Normal MTNN working conditions
May be required to work extended hours
National and international travels
Experience & Training
Education:
First Degree in Marketing, Social Sciences or Engineering discipline.
Fluent In English.
Experience:
Minimum of 6 years’ experience which includes:
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
Experience working in a medium to large organization
Experience in Marketing within telecoms or FMCG
Experience in managing youth Segment
Experience in the telecommunications industry
Relevant experience in advertising materials production and management
Training:
Telecommunication Fundamentals
Basic GSM
MS office and common business applications
Strategic management / decision making
Effective leadership and human capital management
Minimum qualification
BA, BEd, BSc or HND.
Job Title: Manager, Analytics & Consumer Insight
Job Description
Leverage on data mining expertise and experience in building and operationalizing scalable analytics platforms/systems that are practical and deliver insights that aid management decision making. He/She will be responsible for leading and directing the analytics team to develop advanced models using statistical methods that translate data into actionable insights that ultimately drive revenue growth.
Assist and support the Head Customer Value Management – Consumer Market Group in the implementation of strategies to achieve agreed business objectives
Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Drive an increase in MTNN’s Net Promoter Score.
Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
Nurture in house relationships with key stake holders to ensure smooth running of account management process
Work with internal stakeholders to drive service delivery and availability.
Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
Monitor execution of High Value and emerging market strategy against specifications
Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
Develop promotion campaigns to stimulate usage and profitable consumer connections.
Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department
Job Condition
Normal MTNN working conditions
May be required to work extended hours
National and international travels
Experience & Training
Experience & Training
Education:
First degree in Mathematics, Computer Science, Engineering or other related marketing or Social Science discipline
Experience:
Minimum of 6 years’ experience which includes:
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
Experience working in a medium to large organization
Experience in advanced analytics/data mining role(s)
Experience in the telecommunications industry an advantage
Strong knowledge of statistical modeling techniques and algorithms.
Strong analytic and problem solving skills
Excellent communication and presentation skills
Training:
Telecommunication Fundamentals
Basic GSM
MS office and common business applications
Strategic management / decision making
Effective leadership and human capital management
Minimum qualification:
BA, BEd, BEng, BSc, BTech or HND
Job Title: Analyst, Analytics and Consumer Insight
Job Description
Responsible for leveraging the enterprise data warehouse and other data sources to build sophisticated and advanced analytics models for insight generation to aid decision making and base optimization activities.
He/She is responsible for understanding and analyzing the base to derive usable and practical segmentation to aid design and creation of micro-segmented offers for revenue optimization and churn reduction
Develop and utilize data collection instruments and methods for the evaluation and quality control of research or operational data
Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making
Coordinate data requests with respect to pre and post return on investment data extraction, data sample for analytics, and other ad-hoc requirements.
Maintain computerized collection and track relevant data and appropriate records of research methods and results.
Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
Extract qualifying data, based on defined campaigns and according to the approved campaign road map as well as manage and update engine room tools.
Provide support to campaign segmentation analyst as required.
Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
Perform Customer Lifecycle Management data analysis and requests.
Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
Interface with financial analysts and business units to understand their data requirements and reporting needs
Liaise with product management managers to understand the data needed to support and monitor product performance
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition
Normal MTNN working conditions
May be required to work extended hours
Open plan office
Experience & Training
Education:
First degree in Mathematics, Computer Science, Engineering or other related marketing or Social; Science discipline
Fluent in English
Experience:
Minimum of 3 years experience; with experience working with others
Experience working in a medium organization
Working knowledge of data mining/ analysis using statistical analytical system( SAS) & SQL, problem solving and reporting/presentation
Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.
Good knowledge of statistical modeling techniques and algorithms.
Minimum qualification:
BA, BEd, BSc or HND.
How to Apply
Click Here to Apply Online
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